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Published By: Genesys     Published Date: Dec 20, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences Start small and deploy fast with MicroApps
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: Personalise self-service Connect customer conversations Create smart agent experiences Start small and deploy fast with MicroApps
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Genesys
Published By: TIBCO Software     Published Date: Sep 03, 2019
For years, manufacturers have been trying to streamline processes and associated supply chains by building marketplaces, standardized exchanges, and monolithic systems. In many cases, these solutions missed the mark, resulting in fragmented and brittle processes without easy data sharing. Blockchain, the underlying technology behind Bitcoin and other cryptocurrencies, can potentially solve these problems. Sharing information via a trusted distributed network with embedded business logic offers many benefits for manufacturing, especially when combined with the IoT and AI communities. Watch this webinar: Blockchain & Manufacturing: A Smarter Way to Drive Efficiency in the Semiconductor and Electronics Supply Chains, with speaker Nelson Petracek, chief technology officer, TIBCO Software.
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TIBCO Software
Published By: TIBCO Software     Published Date: Sep 16, 2019
Por años, los fabricantes han estado tratando de optimizar sus procesos y cadenas de suministro asociadas creando mercados, intercambios estandarizados, y sistemas monolíticos. En muchos casos, estas soluciones no logran su objetivo, lo que da origen a procesos fragmentados y frágiles, y en los que compartir datos es complicado. Blockchain, la tecnología que está detrás de Bitcoin y otras criptomonedas, puede resolver estos problemas. Compartir información mediante una red distribuida confiable con una lógica de negocio integrada ofrece muchos beneficios al sector manufacturero, especialmente cuando se combina con las comunidades de IoT y de IA. Vea este webinar titulado Blockchain y Manufactura: Una Manera Inteligente de Elevar la Eficiencia en las Cadenas de Suministro de Semiconductores y Electrónica, conducido por Nelson Petracek, director de Tecnología de TIBCO Software. Entre los temas que se abordan se incluye: • Blockchains empresariales • Casos de uso en el sector manufactur
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TIBCO Software
Published By: HP Data Center     Published Date: Apr 08, 2009
Unified Communications (UC) aims to unite securely and seamlessly all the different business communications channels that exist in a company. That includes voice, video, data, IM, mobility and the Web etc. This report examines in detail the key industry drivers and benefits that are inspiring large scale enterprises to adopt a Unified Communications strategy.
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business communications, voice, video, data, mobility, industry drivers, unified communications strategy, just in time
    
HP Data Center
Published By: Dell Software     Published Date: Apr 29, 2015
Read this report to learn how cloud-managed integration delivers 2.5 times faster time-to-value, reduces the total-cost-of-ownership (TCO) by as much as 40 percent, and delivers business results for companies such as AAA, GoPro and Kelly-Moore.
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cloud-managed integration, time-to-value, tco
    
Dell Software
Published By: SAS     Published Date: Jun 05, 2017
"The connected customer is an individual who is intimately connected to the data, outcomes, decisions and staff associated with any relationship to an organization.  To create personalized experiences, companies across all industries must pursue a more connected relationship with their customers through technology and processes focused on delivering relevant personalized experiences whenever possible. In this report, Blue Hill explores the key traits associated with supporting the connected customer through the internet of things, and provides guidance on why the internet of things will be essential across the general business landscape. "
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SAS
Published By: SAS     Published Date: Mar 06, 2018
The Connected Customer is an individual who is intimately connected to the data, outcomes, decisions, and staff associated with any relationship to an organization. This intensely personal connection is not just a matter of the most recent transaction, but represents a combination of connected data, connected analytics, and collaborative decisions associated with improving the customer’s relationship with the organization over time. In this report, Blue Hill explores the key traits associated with supporting the Connected Customer through the Internet of Things, and provides guidance on why the Internet of Things will be essential across the general business landscape
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SAS
Published By: Cisco     Published Date: Feb 16, 2016
While the companion comparative reports on security, performance, and total cost of ownership (TCO) will provide information about all tested products, this individual test report provides detailed information not available elsewhere.
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cisco, breach detection, system test, data security, threat
    
Cisco
Published By: IBM     Published Date: Jan 20, 2016
Analytics help CFO & finance improve business outcomes
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ibm, data, barrier, cfo, finance
    
IBM
Published By: CA Technologies     Published Date: Aug 19, 2014
To help organizations plan their DCIM roadmap, this paper explores five essential DCIM use cases and outcomes. From better asset utilization and faster provisioning to maintaining availability, greater efficiency and smarter capacity planning, we look at how DCIM can close the operational and optimization gap for both IT and facilities.
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ca technologies, it operations, dcim, data center management, data center capacity, performance management
    
CA Technologies
Published By: Cisco     Published Date: Apr 20, 2016
The digital marketplace has created a business imperative that every company be — in some way — a technology company. This means that IT departments are being pulled out of their traditional “gate keeper” role of protecting the core technology infrastructure to collaborate across the enterprise to drive business outcomes.
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cisco, marketing, infrastructure, enterprise
    
Cisco
Published By: SAS     Published Date: Jun 06, 2018
The Internet of Things (IoT) is rapidly emerging as a core transformational technology of the digital era. The ability to gather data from sensors embedded throughout an enterprise can drive insights and operational efficiencies from the supply chain to the customer. But IoT and Industrial IoT (IIoT) implementations require high degrees of IT/OT convergence - collaboration and integration between information technology and operational technology groups - to succeed. These two groups, however, often have different goals, performance metrics, and perspectives on both the collaboration and the outcome. This SAS/HPE-sponsored paper helps readers get a better understanding of the relationship, either real or perceived, between these two groups. Futurum Research surveyed the state of the relationship between IT and OT teams as it pertains to the design, implementation, and creation of value through IoT technologies.
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SAS
Published By: KPMG     Published Date: Jun 10, 2019
Forces such as consumerisation, expanding regulatory requirements and the shift to outcome-based pricing are all compelling procurement leaders to re-evaluate strategies. Read this briefing to find out: • the key disruptors shaping the future of procurement • how to develop an agenda to deal with disruption • seven key areas of difference between current and future procurement models • essential questions to inform your strategic thinking.
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KPMG
Published By: Hewlett-Packard     Published Date: Aug 02, 2013
If your organization is deploying a new server farm or cluster for any reason — a newly virtualized application or a growing business initiative, perhaps — this is the time to consider blade servers as a cost-effective alternative to traditional rack servers. In most use cases, you will find blade servers to be less expensive than rack servers for both the initial purchase as well as for long-term total cost of ownership (TCO). In addition, blades enable improvements in manageability, agility, scalability and power consumption.
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blades, it costs, cost of ownership
    
Hewlett-Packard
Published By: HP Ecommerce     Published Date: Aug 31, 2015
This July 2015 Forrester Research report is provided compliments of HP. Modern application delivery leaders realize that their primary goal is to deliver value to the business and its customers, faster. For many, this is a significant shift from the past, when they primarily focused on cost control and efficiency. Today, they must connect the work they do and the results they produce to business outcomes. To do this, application development and delivery (AD&D) leaders use a new set of metrics that help them monitor and improve the value they deliver, based on feedback from business partners and customers. In this report, we highlight these new metrics that connect business outcomes to app delivery performance — as well as the practices and tools that modern application delivery teams and their AD&D leaders use to collect and report them.
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HP Ecommerce
Published By: IBM     Published Date: Oct 26, 2016
Predictive analytics transforms organizations. Watch this video to see how predictive analytics can improve outcomes in four strategic areas critical to the success of your business: - Customer satisfaction and retention - More effective HR processes - Fraud and threat detection and prevention - Revenue growth and profitability
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ibm, analytics, predictive analytics
    
IBM
Published By: HP     Published Date: Mar 15, 2013
This white paper covers all the factors that comprise an ROI model for comparing blades to rack servers, including power usage, cabling, software licensing and maintenance. Don't miss this opportunity to learn how blades can help you save on the TCO.
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blade servers, building business case, hp blade, business case, tco, total cost of ownership
    
HP
Published By: Sponsored by HP     Published Date: May 15, 2013
Choosing Blades to Lower IT Costs and Improve Agility
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hp blades, blade servers, tco, bladesystem
    
Sponsored by HP
Published By: MuleSoft     Published Date: Jul 13, 2018
"The enterprise world is changing faster than ever. To compete, it is now necessary to do business at an almost unprecedented size and scale. In order to achieve this scale, winning companies are establishing digital platforms that extend their organizational boundaries. But what is the right way to build these platforms? Read this whitepaper to discover: -Why establishing a digital platform is important for today's hyper-competitive business environment -How to build a digital platform by creating and integrating APIs -Case studies of how organizations built digital platforms and the successful outcomes they experienced"
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MuleSoft
Published By: Extreme Networks     Published Date: Feb 23, 2017
The network has never been as critical to the healthcare sector as it is today. Electronic health records, Wi-Fi-connected medical devices, and clinician smart phones are among a plethora of healthcare technologies that depend on a stable network. The consistent development of this infrastructure is key for the healthcare sector to continue its successes in creating new possibilities for management, patient and family experience, and patient outcomes. Extreme Networks posed key questions to Nolan Greene, a senior research analyst with IDC’s Network Infrastructure group, who highlights the critical issues healthcare IT professionals must consider when building a network that maintains industry needs. Download this report to learn about: • Why having a modern healthcare infrastructure is so important • The major challenges IoT brings to healthcare networks • How IEC 80001 is impacting compliance • Trends that confront a network IT professional in healthcare • Risks Healthcare IT must eli
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healthcare, iot, iec 800001, extreme networks, healthcare it
    
Extreme Networks
Published By: IBM     Published Date: Oct 14, 2014
Security breaches can cost millions of dollars—but these days they’re virtually inevitable. Every organization needs a formal, documented Computer Security Incident Response Plan (CSIRP) and it needs to be kept up-to-date. In this executive brief, IBM shares the ten most common shortcomings of CSIPRs and how you can avoid these potentially costly mistakes. Read the executive brief to learn how IBM can help protect your organization from cyber threats and strengthen your IT security.
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it security breach, csirp, cyber threats
    
IBM
Published By: SAP     Published Date: Jun 30, 2011
This paper aims to discuss the various capability acquisition and it solution deployment options and provide a perspective on how to evaluate the suitability of those options, given an enterprise's situation, and to get the best outcome.
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sap, competitive positioning, solution landscape, risk tolerance, shared service center, bpo, bpu, application performance
    
SAP
Published By: Workday     Published Date: Oct 13, 2017
This new Harvard Business Review Analytic Services report sponsored by Workday explores companies’ strongest catalysts for change, as well as desired business outcomes. The study looks at how the C-suite is driving successful change within the midmarket and integrating systems to improve planning and collaboration.
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Workday
Published By: VMware     Published Date: Aug 18, 2011
This paper reveals a direct link between cloud computing and business agility-how business outcomes are associated with agility, the role of IT for agile companies and the importance of cloud computing to business leaders.
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vmware, business agility, cloud computing, it agility, saas, cloud economics
    
VMware
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