While enterprises continue to own and operate in-house datacenters, their use of colocation and other outsourcing services is growing fast. Demand for colocation and wholesale datacenters, with their readily available space and power, their professional operations teams and, increasingly, their rich connectivity and value-added offerings, has never been stronger. 451 Research forecasts that the operational square footage of the global colocation and wholesale sector will grow at a healthy 7% CAGR from 2017 to 2020.
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service.
In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance.
Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time.
Read the case study to learn how Comdata:
Human resource outsourcing is a complex industry with a broad spectrum of products and services that can be bundled or delivered a la carte. This paper identifies the complexities and potential risks for small businesses considering outsourcing HR.
As the benefits of investment in Learning and Development continue to be signaled to the market, Chief Learning Officers and leaders of learning organizations will be taking center-stage in the transformation of their organization. In addition, companies spent just over $180 billion on corporate training last year, putting immense pressure on training leaders to show return on investment.
With the spotlight on, these CLOs and other leaders of learning organizations will be measured across three core levers; transforming the business performance of learners, creating learning experiences that engage learners, and improving the operational efficiency of the organization.
Download The Three Levers of a Successful CLO to learn the first step in aligning yourself with the three levers that business find most important.
In a world where IT has become increasingly complex, cyber threats are unrelenting, and the cost to mitigate is becoming overwhelming, organizations are reconsidering the DIY approach to security and embracing the idea of outsourced security services. And while there are caveats to outsourcing security services, many organizations are reaping the OpEx and CapEx benefits while freeing themselves from becoming in-house security experts - refocusing on their core business. Read the whitepaper to learn more.
This study showed that as companies adopt cloud strategies for sourcing and building IT services,
they are both expecting and achieving significant gains in business key performance indicators
(KPIs) including revenue growth, strategic IT budget allocation, IT costs, quicker time to provision,
and increased ability to meet SLAs. Further, our study showed that as businesses increased their
orientation to cloud, these KPI benefits accelerated. IDC has identified five stages of cloud maturity:
ad hoc, opportunistic, repeatable, managed, and optimized (in increasing maturity), and while
there are immediate benefits from moving even from ad hoc to opportunistic, the benefits accrue
and grow as you move up the adoption curve. Organizations studied are realizing $1.6 million in
additional revenue and $1.2 million in reduced costs per cloud application.
Published By: Mindtree
Published Date: Nov 01, 2016
Learn how to cut costs so you can self-fund growth initiatives. An expert Managed Services guide can help you map a smart path to streamlining processes, outsourcing services and rearchitecting systems. With a customized plan in place, your Managed Services provider can begin to optimize IT and increase efficiencies through continuous improvements.
Discover how Managed Services providers:
Guarantee savings every year so you can invest in growth opportunities such as digital and analytics
Optimize the run-the-business side of IT to accelerate innovation
Deliver continuous improvements to productivity, quality and time to market
Published By: Rackspace
Published Date: Jan 19, 2016
TeamSourcing is a global company based in Ecuador that has become one of the leading providers of mobile content and services in Latin America. When CEO Armando Coronel founded TeamSourcing in 2002, its 5-person team was focused principally on the Ecuadorian market. Since then, TeamSourcing has grown to a team of nearly 60, and its reputation for world-class products and services has helped it expand throughout the region. TeamSourcing now does business in 10 Latin American countries, working with mobile operators in Ecuador, Peru, Chile, Guatemala, Honduras, Panama, Mexico, El Salvador, the Dominican Republic, and Colombia.
Every business day, corporate campuses across the country function like small cities requiring highly specialized facilities and logistics management services. This paper will explore effective and efficient Corporate Campus Logistics Services to ensure the efficient flow of materials and people at large multi-building office campuses serving thousands of employees. Corporate facilities, real estate management, logistics and procurement teams as well as commercial real estate management companies are charged with sourcing the services that are the underpinnings of these mega-campuses. It’s an effort that spans a wide range—coordinating the receipt and distribution of supplies, equipment and packages; safely transporting thousands of employees as well as suppliers and contractors to locations within the campus; tracking and warehousing countless materials to support daily planned and unplanned workplace needs. Learn more about lowering costs, streamlining operational efficiency and gaining high employee satisfaction.
This paper will explore the potential of applying business performance management (BPM) principles to advance document performance management (DPM) in a way that enables organizations to reduce costs; better manage documents as vital strategic, ?nancial and information assets; and secure positive returns on investments from outsourcing. An example of this approach — spotlighted later in this paper — is MAX, a document performance management system that enables companies to more effectively manage their document processes and outsourcing service providers.
To keep pace with new business demands, rising customer expectations, and emerging technologies, IT leaders are realizing an important opportunity: infrastructure outsourcing. These services, including colocation, hosting, and cloud computing, give IT organizations the flexibility and agility to better serve the needs of the business.
For internal support centers, the message coming from the overall
business is clear: You need to demonstrate your business value.
Outsourcing, managed services and cloud-based solutions that
didn’t exist just a few years ago are piling on the pressure.
The numbers show a clear trend: there is a growing consensus among CISOs that outsourcing security services is a viable option. In this paper Forrester shares the results of their 15-criteria evaluation of the top ten emerging players in the MSSP market.
Telecommunications (Telecom) and mobility executives responsible for sourcing the next generation of products and services for their business face big challenges in 2014. Learn what insights and action plans top executives are taking to prepare their organization for change by downloading the Forrester Research Whitepaper.
Since the late 1990s, offshoring has become a deeply entrenched practice at many North American organizations. However, changing economic factors and the emergence of formerly hidden problems with offshoring have led Gartner to look at compelling alternatives, notably domestic rural sourcing.
The War for Talent is going to have winners and losers, and we all want to hire a winning team.
In such a competitive environment, an outstanding employment brand is required to attract the best and brightest. While most talent acquisition professionals know in theory that a company’s employment brand is key, few really analyze the candidate experience as the most important element of your brand.
This eBook will dive into everything HR managers and recruiters must know about optimizing the candidate experience. You will also receive a product demo.