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Published By: Adobe     Published Date: Jun 26, 2019
A better digital experience is only as good as the technology behind it. We're serious about bringing you the best in customer experience platforms. And it shows. In Ovum's recent SWOT Assessment: Adobe Experience Cloud, you'll learn how advances in out technologies can help you build intelligent services, improve Adobe implementations, and integrate your own applications. So you can more easily deliver the tools that help your organization meet customer demands more quickly.
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Adobe
Published By: Adobe     Published Date: Nov 10, 2017
Rapidly changing customer expectations require speedy digital transformation. The newest strategy in digital engagement is to combat competitive threats in a continually changing tech landscape. Companies need to invest in a solid digital marketing foundation and shift gears quickly to meet changing customer expectations. Get the report, Digital Marketing in the High-Tech Industry.
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Adobe
Published By: Amazon Web Services     Published Date: Jan 23, 2018
Although no enterprise will be forced to migrate its core enterprise applications to the cloud, enterprises are on the cusp of facing the fork in the road that leads to the cloud. The release of a jointly developed cloud-migration test program from SAP and AWS (Amazon Web Services) will help enterprises address the uncertainty that they will face in estimating the actual time and cost of a migration of HANA to the AWS cloud. Provided by: AWS & Intel
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sap, aws, program, hana, cloud, migrations, ovum
    
Amazon Web Services
Published By: Amazon Web Services     Published Date: Apr 16, 2018
SAP and Amazon Web Services (AWS) have jointly developed a cloud-migration test program, Fast Amazon SAP Transformation (FAST), that helps you address time- and cost-related uncertainties when migrating HANA to the AWS cloud. This analyst report from Ovum explores how FAST (a four-step testing process) drastically reduces uncertainties about the time and costs involved in your HANA cloud migration. Download the report now and you’ll discover how FAST can help you: -Quickly quantify costs, risks, and time for migrating SAP ERP applications to the AWS Cloud. -Run your mission-critical applications faster and more reliably Migrate your SAP HANA database to the cloud in only a few days with minimal infrastructure cost Read the Report
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Amazon Web Services
Published By: Automation Anywhere     Published Date: Jul 16, 2019
RPA platforms represent a hyper growth market, with enterprises investing in new RPA platforms for process and task automation to achieve greater operating efficiency and agility, while allowing the human workforce to focus on more strategic and higher priority projects and tasks. Intelligent process automation (IPA) is in an early phase of its evolution and represents the next frontier for RPA vendors. This Ovum Decision Matrix (ODM) is a comprehensive evaluation to help enterprise IT and business leaders, including chief information officers (CIOs), enterprise and process architects, IT directors, line-of-business (LOB) leaders and process owners, and digital transformation leaders select an RPA platform that is well suited to their specific requirements.
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Automation Anywhere
Published By: Automation Anywhere APAC     Published Date: Aug 15, 2019
Robotic process automation (RPA) has emerged as a hugely popular business-IT priority – and with good reason. RPA platforms grow more and more sophisticated by the day, opening up fresh automation opportunities throughout the enterprise and business. But RPA platforms generally aren’t a one-size-fits-all investment. In this market guide, find out how the top RPA vendors stack up against one another on key investment criteria, including ideal use cases, unique RPA capabilities, and more.
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analyst, roi, rpa, artificial intelligence
    
Automation Anywhere APAC
Published By: Blue Prism     Published Date: Mar 15, 2019
RPA platforms represent a hyper growth market, with enterprises investing in new RPA platforms for process and task automation to achieve greater operating efficiency and agility, while allowing the human workforce to focus on more strategic and higher priority projects and tasks. Intelligent process automation (IPA) is in an early phase of its evolution and represents the next frontier for RPA vendors. This Ovum Decision Matrix (ODM) is a comprehensive evaluation to help enterprise IT and business leaders, including chief information officers (CIOs), enterprise and process architects, IT directors, line-of-business (LOB) leaders and process owners, and digital transformation leaders select an RPA platform that is well suited to their specific requirements.
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Blue Prism
Published By: BlueData     Published Date: Aug 19, 2015
Many organizations seeking to get started with Hadoop implementation have resorted to the public cloud to avoid the complexities of deployment. Organizations are always looking for an opportunity to take advantage of the simplicity of cloud deployment and the efficiencies of multi-tenant operations on premise. Download this white paper to see why there is a greater need to simplify on-premise deployment and see how this will greatly improve manageability and security.
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big data, hadoop, hadoop-as-a-service, multi-tenant, and infrastructure
    
BlueData
Published By: CA Technologies     Published Date: Jun 05, 2014
An Ovum white paper on CA LISA Release Automation
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release automation, application delivery, end-to-end application delivery.
    
CA Technologies
Published By: CA Technologies     Published Date: Jun 04, 2015
CA Release Automation can help organizations move towards continuous delivery, he says, and organizations considering DevOps adoption should shortlist it. Its tight integration with CA Service Virtualization, he adds, makes for a compelling offering for those looking to speed up application delivery.
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CA Technologies
Published By: CA Technologies     Published Date: Apr 06, 2017
A number of high-profile security breaches over the last two years have highlighted the damage that a rogue systems administrator or stolen privileged credentials can cause. Today, fewer than half of all business organizations have deployed the type of privileged identity management (PIM) solution that could help improve the situation. This Ovum Decision Matrix (ODM) provides an in-depth view of the leading PIM solutions that are available to deal with these issues. It compares their technology, the market position each vendor has achieved, their ability to execute, and the overall maturity of each offering.
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data assets, risk management, it security, session management, authentication management, security intelligence, information management, infrastructure management
    
CA Technologies
Published By: CA Technologies     Published Date: Jun 01, 2018
Within any organization, the most dangerous users are those with privileged access to the company’s most valuable and sensitive data assets. This includes systems administrators, business managers, partners, suppliers, and service providers, and also takes into account the automated interactions between business machines, systems, and applications. Privileged access has always been a high-risk issue, but for too long, organizations have not understood or have chosen to ignore the risks, preferring instead to rely on the integrity of the individuals and systems involved. A number of high-profile security breaches over the last two years have highlighted the damage that a rogue systems administrator or stolen privileged credentials can cause. Today, fewer than half of all business organizations have deployed the type of privileged identity management (PIM) solution that could help improve the situation. This Ovum Decision Matrix (ODM) provides an in-depth view of the leading PIM solution
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CA Technologies
Published By: Cisco     Published Date: Aug 27, 2015
Read this Ovum white paper to learn the benefits of cloud contact centers, how to choose the best solution, and how to select the right partners.
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cloud contact center, customer experience, cloud contact center solution, cloud solutions, cloud technology, application management
    
Cisco
Published By: Cisco     Published Date: Sep 16, 2015
Increasingly, clues to what is happening with critical enterprise business processes will be found in data supplied by underlying infrastructure; indeed, the network can tell a story of how quickly and reliably customers are being served, operations are being run, or fraud or security threats are being repelled.
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unified computing system, virtualization, networking, storage
    
Cisco
Published By: Cisco     Published Date: Nov 17, 2015
This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes: - Trends surrounding the adoption of cloud contact center technology; - The advantages of selecting a cloud contact center solution; - Key factors to review when selecting a vendor and contact center platform; - Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.
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ovum, cisco, white paper, cloud contact center, contact center solution, cloud technology
    
Cisco
Published By: Cisco     Published Date: Jun 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video.
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Cisco
Published By: Cisco     Published Date: Jul 11, 2016
Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor.
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Cisco
Published By: Cisco     Published Date: Sep 07, 2016
This white paper displays a guide to selecting a partner that will enhance the customer experience.
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Cisco
Published By: ClearStory     Published Date: Oct 07, 2014
Organizations are more data hungry than ever. Thanks to advances in machine learning and semantic processing, they can now gain new insights from that data. ClearStory Data helps business users gain new insights into their markets and the environments in which they operate.
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data hungry, semantic processing, insight, market enviornment
    
ClearStory
Published By: Dell Software     Published Date: Apr 29, 2015
Learn how multinational pharmaceutical company, Novartis, was able to achieve greater agility, faster time to value, and lower total-cost-of-ownership (TCO) by consolidating and retiring its traditional middleware solutions and moving to cloud and mobile integration scenarios.
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ipaas, greater agility, faster time to value, total-cost-of-ownership, traditional middleware solutions, cloud and mobile integration
    
Dell Software
Published By: Fugue     Published Date: Mar 27, 2017
Check out this report to see why Ovum recommends Fugue’s solution to help developers generate applications that can exploit cloud capabilities and deliver on the promise of the cloud.
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cloud management, cloud infrastructure management, cloud operating systems, cloud, cloud infrastructure, cloud computing, cloud adoption, cloud migration
    
Fugue
Published By: Genesys     Published Date: Jun 10, 2013
SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs.
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session initiation protocol, sip, acd automatic call distribution, contact centers, voice, technology, customer service, solution
    
Genesys
Published By: Genesys     Published Date: May 10, 2016
A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment
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call center, cloud call center, cloud contact center, ovum, genesys, cloud, ownership, contact center
    
Genesys
Published By: Genesys     Published Date: May 10, 2016
Integrating Phone Self-Service Into the Omnichannel Customer Experience
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genesys, ovum, ivr, modern, predictive, self service, customer experience, omnichannel
    
Genesys
Published By: Genesys     Published Date: Aug 09, 2016
This Ovum Decision Matrix provides an in-depth view of many of the leading cloud contact center vendors to help enterprises find the most suitable platform for their needs.
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multichannel cloud contact center, cloud contact center, contact center vendors, contact center platform, channel requirements, genesys
    
Genesys
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