Published By: Freshdesk
Published Date: Aug 15, 2016
A Zombie-apocalypse is not something that keeps most support teams paranoid about. After all, it isn’t something that happens every day.
But that is exactly what’s so scary about it?
Zombie attacks can stem out of pretty much anything, right from a barrel of toxic gas that was accidentally opened, to a Black Friday sale with deep discounts on the latest gadget.
And you can be pretty sure that the attack is going to start quick and grow big with very little warning. Unless your support team is ready when it strikes, you might wake up the next morning to find a burnt-up help desk, and a lot fewer customers.
So how can you can you get your customer support to be ready for the zombie apocalypse?
This guide will walk you through everything you can and should do to make your support team proactive before the zombies rise, effective during the attack, and heroes after.
Managing people is really very simple: hire people who can do the job, and let them do it. If they do something good, tell them they did done good; if they mess up, sort it out pronto.
This e-book covers off a bunch of that stuff. It shouldn't contain anything new or groundbreaking, but it does feature zombies, impractical footwear, terrible ideas for thank you cards and one really creepy monkey. And it's anice reminder that keeping things simple is usually the best way to start.
Published By: Workfront
Published Date: Jan 22, 2015
Are workplace zombies killing productivity? Is frustration and discouragement spreading through your team like a virus?
The Working Dead can show up in any workplace. You need to identify these zombies in your workplace and cure them before you have a workplace zombie apocalypse on your hands.
Use this guide and learn how to:
• Turn chaos into process
• Unite team members around strategic priorities
• Transform confusion into clear-eyed efficiency
Bring your team back from the undead—back to doing the work they enjoy. Get this guide and start defending your office today!
This white paper explains what makes spam such an unbearable problem and how spamming tactics are evolving daily to beat anti-spam software. The latest tactic is to use the common PDF file format to send image spam. By using PDF attachments to send images instead of embedding them in the body of the email message, spammers have taken the cat-and-mouse game with anti-spam software developers to a new level.