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Technology adoption varies from sector to sector, company to company and department to department. We asked 4000 leaders about their views on technology to find out which had the potential to cause serious innovation.
It might be surprising to know that although its adoption levels are lower than other emerging technologies, artificial intelligence is most exciting to HR leaders. However, chatbots are what people want to hear less about.
How did the other 4 technologies fare? The results were fascinating.
To support business continuity, many
organizations eagerly avoid putting all their
eggs in one basket.
Understanding the critical role of last-mile
connectivity and always-available Internet
access, savvy firms utilize redundant wide
area network (WAN) and Internet connections
from multiple service providers to ensure
network availability in addition to load
balancing. Despite the good intentions,
their Internet connectivity risks may still be
in a single basket. That is because internet
service providers (ISPs) and competitive local
exchange carriers (CLECs) may operate using
leased network infrastructure from the same
incumbent local exchange carrier (ILEC).
Published By: 3D Systems
Published Date: Feb 28, 2019
Ideal for engineers for prototyping and verifying designs
across a range of industrial and consumer goods applications,
the FabPro Elastic BLK material offers excellent compressive
characteristics and shape recovery with a realistic opaque
black rubber look and feel.
Quick printing and quick curing, FabPro Elastic BLK material
saves times and money versus outsourcing to a third party
for manufacturing. Suggested applications include:
• Overmolds, seals, grommets, grips and vibration
• Functional parts including dust covers, push buttons
and cable stress reliefs
FabPro Elastic BLK material expands the range of functional materials for 3D Systems' most affordable
industrial 3D printer, the FabPro 1000. Rugged and durable, the FabPro 1000 is designed for engineers and
designers who want to save time and money by managing their design and prototyping processes in-house.
So, you want to take your company global? For many organizations, forward growth means international expansion. While you may recognize the need for this growth, making it happen is another matter.
In order to expand into new markets, you’ll need to identify your growth strategy, navigate unclear rules and regulations, understand cultural differences, and so much more. There are many complex considerations when growing your business globally – many of which you didn’t need to address in order to grow domestically.
The materials contained in this website are not intended for audiences located outside of the United States. This site does not intend to collect personal information about persons located outside the US and no marketing or services are directed at individuals located in the European Union.
Content is Sponsored by HSBC
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning.
Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The
focus was to change behaviors, develop skills, encourage sales, and drive outcomes.
Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft:
Increased productivity through gamification
Drove agent performance with rewards, to change behaviors and business outcomes
Improved agent knowledge and ability to apply the new information learned.
A rehab program is only as good as its staff. Acquiring, retaining and keeping rehab talent engaged is critical for
program effectiveness. Staffing issues can burden providers with additional costs and make it hard for them to
deliver a consistently high quality of care, but there are key strategies to help relieve the staffing burden.
The medical industry is facing a growing talent shortage. Recent estimates predict that America will be short of
more than 130,000 doctors by 2025.1 Specialized departments will suffer especially high shortage rates.
If healthcare providers want to minimize the impact of this shortage, they must optimize their recruitment and
retention practices. This guide details the best strategies for making that happen.
Published By: Rackspace
Published Date: Feb 21, 2019
For some, having a Managed Service Provider (MSP) manage your workloads on cloud infrastructure requires strong justification internally and assistance around presenting an alternative view to a DIY approach. The physical costs are a bit easier to identify but what about the human costs - your 'hard to retain' IT talent that you want focused on evolving the business strategy rather than the heavy lifting a move to the cloud requires.
To help you justify a MSP solution to your stakeholders and support your internal business case for the associated human cost of a move to the cloud, download our comparison tool that outlines:
• Considerations - the motivations around a move to the cloud
• Associated tasks/actions required to complete a move to the cloud - a comprehensive and direct comparative view of all tasks that IT are responsible for in a DIY v. MSP approach
• Minimum Cost Savings - Re-platform and run costs compared as well as a comparison of the total IT department time required
Software-Defined Wide Area Network (SD-WAN) is the application of software-based
network technologies to WAN connections to more effectively route all network traffic
between headquarters or data centers, remote and branch offices, and the cloud.
As software-defined WAN (SD-WAN) continues to become a mainstream technology, its relationship to WAN
Optimization (WANop) must be examined. At first glance, the two can appear alike, and are often erroneously
mentioned as synonymous technologies. A deeper examination however, will reveal two distinct and highly
complementary technologies with very limited feature overlap. This document aims to demystify the relationship
between the two, outline the market shifts that have led to a reduced WANop sector, and provide a recommendation
on deploying both technologies in a modern enterprise WAN.
The SD-WAN market is in the early growth stage of the product lifecycle. Key factors driving market adoption include: cost
savings from efficient usage of private and public networks, ability to optimize hybrid cloud connectivity, and applicationaware
oftware-Defined WAN, or SD-WAN for short, is at the leading
edge of software-based networking deployments. SD-WAN
offers significant business value for organizations with distributed
branches in terms of business agility and the ability to
leverage Internet bandwidth economics – put simply, cost savings.
This Software-Defined WAN For Dummies book explains the way
for IT and business managers to migrate to a distributed network
which is less complex, more flexible and easier to manage. With
this book, VMware and Dan Pitt make an important contribution
to better understanding the future of WAN implementations.
The healthcare industry is evolving at a rapid pace from both technology and business perspectives. New technologies are
dramatically improving healthcare, from diagnostic imaging and scanning tools to the digitization of medical records. From
the business side, the industry continues to consolidate, with metropolitan or regional medical providers absorbing local
clinics and rural practices, and large retailers acquiring pharmacies, minute clinics, and urgent care facilities. As a result,
many healthcare companies are now competing with retailers for business.
As organizations prioritize digital transformation initiatives, many are finding that legacy
networks are holding them back. To support new business models, cloud adoption, and an
explosion in connected devices, modern networks must support interoperability across data
centers, multiple clouds, branch locations, and edge devices. Applications now run at every
point on this spectrum, and they are critical to businesses’ ability to win in hypercompetitive
marketplaces. Yet, even as business success has become more dependent on
this new architecture, and the amount of data flowing across connections has increased,
many organizations still lack a unified approach to management, automation, and security.
The Wide Area Network (WAN) is in the midst of a significant evolution. Software-defined WAN (SD-WAN) is the key factor driving this evolution and bringing along with it many transformational changes. SD-WAN has enabled several new WAN uses cases, such as enabling reliable, secure and high performance support of software-as-a-service (SaaS), cloud compute, cloud storage, cloud security and the ability to use non-deterministic Internet services to provide business-class transport. The traditional WAN architecture was ill equipped to support these new use cases.
As is usually the case with an emerging market, the first entrants into the SD-WAN space were start-ups. However, given the ability of SD-WAN to support both traditional and emerging WAN use cases, the market has recently been flooded with a range of vendors, solutions and technologies offering varying types of SD-WAN solutions.
While having differing types of solutions provided by numerous suppliers is potentially beneficial, it
Digital transformation has moved out of the early-adopter phase and into mainstream adoption. According to the ZK Research 2018 IT Priorities Study, 88% of businesses now have digital initiatives underway, up from 84% in 2017. The urgency of IT and business leaders is well warranted, as companies that master being digital will leapfrog the competition and be able to sustain a market-leading position. Those that lag in their digital initiatives will fall farther behind and will struggle to survive.
The key to digital success is having an agile IT foundation that enables businesses to adapt to market transitions faster than the competition. However, there is no single technology called “digital transformation.” Rather, it is powered by the following four key enabling technologies
The network of yesterday is not the network that can take businesses into the future. As mission critical enterprise applications move to the cloud, wide area network (WAN) must adapt to become agile, flexible, and scale rapidly. Leading IT trends such as Internet of Things (IoT), Software as a Service (SaaS), cloud storage, enterprise mobility, emerging transport alternatives, and globalization increase the importance of how network assets are leveraged and how the network is conceptualized. The advantages of public and private data centers and cloud-based applications are significantly diminished if the network is slow, inflexible, and unpredictable. Erratic network performance with high latency, jitter and packet loss can significantly impact user adoption, satisfaction, and overall corporate productivity.
As connectivity options continue to emerge, end users are no longer tethered to the office or to the localized applications and services that were trademarks of a primary or branc
Want to help your project teams hit revenue and margin targets? And keep hitting them? The top five percent of professional services organizations (PSOs) are growing faster, earning more revenue, and reaping higher project profits than their competitors. All because of greater real-time visibility and control over their project plans, schedules, costs, and budgets. Download this eGuide to learn how to drive the efficiencies and repeatable processes market leaders rely on.
Want to drive up your bid-to-win ratio? The top five percent of professional services organizations win more than two out of every three bids. Their sales and services teams are better aligned too. Customer Relationship management (CRM) has long played a key role in driving sales and services excellence, but it’s no longer enough – welcome to the age of opportunity management. Download this eGuide to better understand how to win more business with accurate proposals based on past project success.
Published By: HP Inc.
Published Date: Feb 14, 2019
With a couple of swipes, a like and a share, what’s in today is gone tomorrow. Graphic design trends are changing rapidly, based on a fastspreading global pop culture that determines what’s hot, and what’s not, almost instantly.
In such a connected world, keeping pace with the right look and feel is essential. While a picture was once worth a thousand words, it’s now worth much more. If you don’t want your audience to bounce, basic is not enough.
By creating unique printed and digital assets that engage consumers and drive social media posts (and a whole lot of likes and shares), brands can leverage the “Instagram effect” to attract customers. Start with these trends, and keep reinventing!
Published By: Genesys
Published Date: Feb 12, 2019
Wie werden wir in 7 Jahren mit Unternehmen kommunizieren?
Gemeinsam mit seinen Partnern Genesys und IBM hat der der 2b AHEAD ThinkTank mit „Kundendialog 2025 – Der Dialog zwischen intelligenten Systemen“ eine wissenschaftliche Studie dazu veröffentlicht. Sie untersucht den Wandel im Kommunkationsverhalten von Kunden und arbeitet Strategien zur Vorbereitung auf gravierende Veränderungen im Bereich des Kundendialogs heraus.
A global infrastructure management company entered into a factoring agreement with a leading US financial institution in Australia. However, it realized that it was paying unreasonably high interest payments to the financial institution and wanted to trace the reason for the same. Infosys BPM took the initiative to analyze interest payments to the banker, and the customer payments pattern to provide insights on cost saving opportunities. Read on to know more on how did Infosys BPM help the client lead to a cash flow of $138M and also save $562,000 in factoring fees.
Published By: Infosys
Published Date: Feb 11, 2019
Good coffee is more than just a drink - it's an art. And coffee connoisseurs (distributors, retailers, and consumers) want to be sure of the authenticity of the art they buy. But given the complex supply chain and the number of stakeholders involved in getting coffee from the farm to the cup, it is almost impossible to ascertain the lineage, health, and origin of your coffee.
Published By: Genesys
Published Date: Feb 08, 2019
Ihre Kunden sind auf vielen Kanälen aktiv. Sorgen Sie dafür, dass Ihr Unternehmen mithalten kann.
Die Gewinnung von Neukunden und die Pflege der Beziehung zu Bestandskunden sind mit Zeit und Aufwand verbunden. Wenn Ihre Kunden mit Ihnen in Kontakt treten wollen, können sie dies dann auf dem Kanal ihrer Wahl tun? Angesichts der ständig voranschreitenden Digitalisierung wird es für Unternehmen immer wichtiger, mit ihren Kunden jederzeit über die Kanäle kommunizieren zu können, die die Kunden wünschen – sei es per Telefon, SMS, Chat oder über soziale Medien.
In diesem E-Book erfahren Sie mehr zu den folgenden Themen:
Kundeninteraktionen in einer hochvernetzten Welt
Einfache und effiziente Betriebsabläufe für Kundeninteraktionen
Gute Argumente für eine cloudbasierte All-in-One Lösung für Contact Center
Published By: Infosys
Published Date: Feb 07, 2019
Good coffee is more than just a drink - it's an art. and coffee connoisseurs (distributors, retailers, and consumers) want to be sure of the authenticity of the art they buy. But given the complex supply chain and the number of stakeholders involved in getting coffee from the farm to the cup, it is almost impossible to ascertain the lineage, health, and origin of your coffee.