Published By: Salesforce
Published Date: Dec 02, 2015
When Salesforce CEO Marc Benioff co-founded the cloud computing company back in 1999, one of the first things he did was define his management process. As he shares in his book Beyond the Cloud, Benioff wanted to put into words what his focus was and then clearly communicate it to the rest of the business.
The result was the V2MOM (pronounced “V2 mom”), an acronym that stands for vision, values, methods, obstacles, and measures. Benioff says this system has helped keep everyone at the fast-growing company on the same page over the years.
Below are the basic steps of Benioff’s V2MOM system. You can use them to start defining your management process.
Want to appeal to financial executives? Dial up the logic. Financial executives differ from almost every other line of business (LOB) executive when it comes to decision-making, according to a new study conducted by the FORTUNE Knowledge Group in collaboration with gyro. While executives in most other industries are moving toward a more innate approach to decision-making, this group relies primarily on logic to guide their decisions. Understanding the differences between what financial executives look for in partnering with companies and what their peers value is key to developing messaging that appeals to this unique segment.
Budgeting for electricity, securing adequate supplies of it and finding ways to use less of it are all common topics of conversation among data center operators. Ensuring that the power their IT resources rely on is both dependable and clean, sadly, can sometimes be an afterthought.
The Aberdeen Group has taken a fresh look at two very important questions:
1. How does automating a total workforce management strategy elevate business performance?
2. What types of measurable gains can you expect to achieve?
If you want a thorough and persuasive argument for automating workforce management processes across the enterprise, this is a must-read.
Published By: LogMeIn
Published Date: Mar 19, 2015
Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry.
Voice of the customer (VOC) is a market research technique defined as the process of capturing a customer's expectations, preferences and aversions. Ideally, Voice of the Customer analysis produces a detailed set of customer wants and needs that is prioritized by company objectives or strategic goals. What has changed significantly is the volume and number of data sources and channels, inclusive of mobile device, kiosk, POS and tablet that are able to feed into the analysis of contextual VOC information via enabling VOC software, services and technologies.
Published By: InsideUpbg
Published Date: May 21, 2015
Choosing a business phone system is one of the most important purchasing decisions you can make for your company. The latest small business phone systems boast dozens of user-friendly features that can give your company the same functionality that large enterprises enjoy. Download our guide to learn important facts about business phone systems, including key benefits and tips for assessing the needs of your business.
Domino’s was heavily reliant on a legacy service desk tool. When Karen Copley was hired to oversee all aspects of service delivery for the organisation, she immediately recognised that this tool needed to be replaced. According to Karen, it offered no way to obtain management information. There was also limited automation capabilities. In addition, at this time, Domino’s wanted to mature its service desk operation by adhering to ITIL® framework best practices. “We decided we needed a more robust, ITIL® framework compliant service desk tool. I knew Cherwell® Service Management software was in the Gartner Magic Quadrant, and I had read good things about the company. I therefore decided to invite Cherwell Software and a couple of other vendors to bid for the business.”
As any line of business (LOB) leader knows, making customer level decisions that balance risk and profit just keeps getting harder. And even when you think you have the right decisions, turning them into actions can be even trickier. You also need to consider the factors that make smart decisions difficult. Big data. Regulations. Customers who want an offer, fast, or else you’re going to lose them.
Primary internet connections fail for a variety of reasons: severe weather, downed poles and lines or simply heavier than usual network congestion. Business continuity solutions provide businesses with back-up internet access via a cellular network when primary Wide Area Network (WAN) connections fail or are over-loaded. These solutions enable businesses to:
Maintain seamless, uninterrupted access to the internet
Process credit card transactions
Access to important information stored online
This paper will provide an overview of business continuity solutions, examples of in-use scenarios and a path to adoption in an easy to understand and digestible way. Download now.
The future of Retail is being driven by the evolving customer experience. In order to succeed, retailers must anticipate and address customer wants and needs. Transformation pays off: companies that manage their customer experiences effectively are seeing measurable gains in operational performance and financial results.
There’s been a lot of numbers passed around when it comes to software-defined wide area networks (SD-WANs). IDC predicts the market will reach $6 BILLION BY 2020. Gartner suggests 30 percent of enterprises will have deployed an sd-wan BY 2019.
The ongoing adoption of cloud computing by communications service providers (CSPs)
continues to fundamentally reshape their business models and technology strategies on
several levels. One such area that is garnering significant attention is the impact of the
cloud on security services. This is because security services and the vital tools they
encompass can be empowered through the adoption of a carrier cloud model. This, in turn,
better positions CSPs to meet the demands of their customers, including those in the small
to medium-size business (SMB) market segment.
The timing of this migration is optimal, since many SMBs now recognize the threats they
face and realize that given their limited IT budgets and lack of security expertise, CSPs are
well positioned to protect them from cyberattacks.
While the opportunity for CSPs is significant, many are hesitant to make a move in this area
because they want to ensure they can address SMBs’ needs and maintain control of the
service in a car
This white paper takes a look at the current challenges that many
organizations face in addressing this growing need. It examines the
different types of users and stakeholders who need or want more
self-service, and lays out four factors that are critical to realizing the
full potential of self-service analytics.
Attend this webcast to learn ways you can:
1. Educate the acquisition team about your audience. What are their preferences and motivations?
2. Utilize marketing tactics to reach the talent you want. Are your recruiters storytellers?
3. Measure success. Are you evaluating your efforts along the way?
4. Engage in continuous improvement. What challenges are you tackling every day to make yourself a better recruiter?
Shipping managers want suppliers they can trust. Learn how Staples Business Advantage delivers on the qualities you should care about most — including personal account management, industry expertise, quality referrals and more.
Published By: Genesys
Published Date: Jun 06, 2017
Although today’s customers interact with your brand through a variety of channels, they want one thing from you: a consistent experience. Savvy customers expect that you will meet them where they are, when they need you, and with the highest quality, informed service.