For some travelers, purchasing a plane ticket or checking into a hotel can mean only one thing : the beginning of a long , laborious, and frustrating trip where they’re met by overeager staff, noisy hotel neighbors, and sick plane passengers.
Looking back to the first iterations of travel Web sites, we can appreciate just how far technology has come. As advancements like high-speed connections began to replace the now archaic dial-up experience, consumers adjusted their expectations and demands of the companies they patronized. To gain a deeper understanding of the status of travelers' current online expectations, Akamai commissioned PhoCusWright to conduct a study examining key elements of the online consumer experience.
Founded in the Queensland outback in 1920, Qantas Airways is the world's longest
continuously operating airline. Today it is widely regarded as the world's leading long-distance airline and one of the strongest brands in Australia, responsible for an estimated $1.7 billion in revenue for the fiscal year 2009/2010. The airline is committed to continually improving the experience on its website, qantas.com, whether enabling travelers to book all parts of a holiday or to self-manage their travel experiences. Since the site was first launched in 1996, it has evolved into the airline's primary customer contact channel.
This whitepaper reveals how Oracle Hospitality commissioned
Phocuswright, a leading travel industry research firm, to survey more than 2,700 U.S. and European travelers to better understand the impact of technology on the hotel-guest experience and gain insight into making it a differentiator for winning new business.
The Sojern Traveler Platform offers hotels of all sizes access to over 350 million traveler profiles that allow you to precisely target prospects at all stages of the marketing funnel. You can also manage campaigns across multiple channels and devices, maintain brand awareness, increase purchase consideration, and turn site visitors into hotel room bookers.
Where was the most popular place worldwide for business travelers to dine out, drive in or hang their hat in 2011? This report reveals where travelers are spending money, where they aren’t, and what the state of the industry is at home and abroad.
We’ve come a long way from DOS prompts and paper tickets. A new generation of business travelers is out on the road and embracing a new chapter in history. The Social Era has both transformed the way we do business, and the way we do business travel.
In a world where traditional tethers to the central office have all but vanished, enterprises that operate vehicle fleets require constant and dependable mobile Internet connectivity to keep up. Businesses, organizations, and public agencies with vehicle fleets find productivity gains and improved fleet management by deploying dependable mobile connectivity in vehicles. Additionally, travelers and mass transit commuters now expect constant connectivity, and not just through their mobile phones.
Zebra Technologies analyzed the state of the hospitality industry and conducted two research studies. The first study focused on the hotel/resort industry and measured senior executives, IT leaders, guest services and marketing respondents’ views on guest needs, their strategic technology and service plans, and vision for the future.
The second consumer study measured travelers’ preferences, technology requirements and opinions on the factors influencing their overall satisfaction at hotels and resorts. The results of these studies are shared in this 2016 Hospitality Vision Study.
Published By: Egencia
Published Date: Apr 03, 2012
In an effort to learn the challenges and concerns of travel managers across a broad spectrum, we interviewed Travel Managers from across North America. The findings have been complied into this study: Voice of the Customer.
Published By: Egencia
Published Date: Apr 03, 2012
Egencia polled Travel Managers and business travelers to learn how this changing focus from process to productivity is affecting their travel program. We've compiled the results in the Special Report, "The Future of Work".
Published By: Egencia
Published Date: Jul 25, 2014
Just six months after signing on with Egencia for their corporate travel management, NASDAQ OMX Group, Inc. (“NASDAQ OMX”), has realized savings of $500,000 (a 32% reduction), increased online adoption from 30% to 61% and reduced the number of hours needed to manage the travel program by 50 hours per week. In addition, 90% of surveyed travelers indicated they would recommend Egencia to a colleague.
Published By: Egencia
Published Date: Aug 04, 2014
Today's tech-savvy travelers expect their companies to offer up the same kinds of tech tools they use for their own personal travel. At the same time, corporations face an ever-growing need for reliable data and information about traveler habits, spend, location and more. The right tools build program credibility-both with travelers and the C-suite.
Hotels and the travelers who frequent them bear little resemblance to their counterparts from just a few years ago. The explosion of new technologies has allowed hotels to change the way they operate and has made the average traveler more techsavvy and connected than ever.
Mobile devices are driving this innovation. Not only have mobile devices changed how people interact with each other, they also have changed how people expect businesses to engage with them. According to SmartBrief, 40 percent of hotel guests carry three or more mobile devices. And with global mobile data traffic growing 30 percent every year according to Cisco, there will be an estimated 4.9 billion mobile users by 2018. When these mobile users travel, will they choose your hotel? Only if you have the mobile amenities they demand.
In this white paper, we will review three mobile trends that every hotelier should address, and we’ll offer recommendations on how to best address them.
Expedia is the world's leading online travel company, providing business and leisure travelers with tools and information to easily research, plan, book, and experience travel. As the company’s early rapid growth stabilized, its IT department sought ways to help employees become more productive and collaborate more effectively across long distances. To meet this goal, the department deployed Microsoft® Exchange Server 2007.
Business travelers in the U.S. will take close to 500 million trips in 2016. That means, every day, nearly 40,000 people are booking ground transportation¹. Meanwhile, a stream of devices and applications are emerging to help travelers get to their destinations in more efficient, safe, and affordable ways. This constantly-changing landscape can leave your team lost, fighting other business travelers for space and trying to keep up with the best apps. And lost is the last place your team should be, especially when they’re traveling for work.
Hospitality is a customer-focused industry, with a hotel brand’s reputation and ultimate success dependent on the quality of the experience of its guests. It is no surprise then, that digital transformation efforts within the hospitality sector are focused on technologies that improve the guest experience, from check-in to check-out and everything in between.
Today’s travelers are digitally savvy, using their smartphones and mobile devices for a multitude of tasks. They expect a high-quality connection throughout the property and the ability to perform certain tasks from the hotel’s app, such as checking in and choosing their own room. They expect in-room entertainment beyond basic cable and in-room digital devices they can use to order food, book a massage or control the lighting, for example.
Everyone expects wireless mobility that provides a high quality experience – but delivering that from arrival to departure in your transportation system is highly complex. Customers want the mobile services that make their life easier such as personalized promotions and navigation guides. Operators want to be able to handle more people, making the customer journey as secure and comfortable as possible, while reducing cost and risk. And all of this depends on the network.
Few travelers today will arrive at a hospitality venue without a mobile device. In fact, some 86% of us will carry two or more. Our expectations are changing. Wi-Fi is now the essential amenity we look for at a hotel. It’s a deal-breaker: no Wi-Fi, no return stay. In fact, both leisure and business travelers say that it’s more important to have Wi-Fi at a hotel, along with air-conditioning, than breakfast.
Written by: Forrester Research and Sponsored by: Art Technology Group, Inc. In 2008, contextual, task-related help means more than a toll-free number on a booking page or a FAQ section on your Web site. It means being more relevant and personal and helping travelers in the channel they prefer immediately so they aren't driven to other channels - or worse, a competitor's site.
A well-thought-out, easy-to-create and easy-to-enforce business travel policy will contribute to transparency, a cultural mecca in any organization. By fostering fairness, a mutually beneficial corporate travel policy provides company travelers with the freedom they desire, without sacrificing company governance and control.
As an HR or Finance leader, you've answered countless repetitive questions about per diems, business class vs. economy class, and hotel restrictions. A formalized travel policy is not as hard to create as it may seem, and it will eliminate the stress for both you and your travelers.
In this ebook, you will learn the 10 easy steps to take in order to create a win-win corporate travel policy that works for you and your team.
If you've ever felt overwhelmed trying to sort through all the corporate travel per diem guidelines out there, you are not alone. That's why we created this ebook, "Lola.com's ultimate guide to corporate travel per diems." You'll learn things like:
-How to separate meal per diems from hotel per diems and other incidentals.
-How to set smart guidelines for your employees that save your company money and give travelers a productive trip.
-How to make sure you are spending money on the important things when it comes to daily travel expenses.