Published By: Broadsoft
Published Date: May 25, 2017
There is a lot of industry buzz about Key Performance Indicators (KPIs), but most contact centers currently focus on only one or two core KPIs, such as “Service Level,” and are only equipped to optimize these KPIs locally. Few contact centers have the tools to manage performance globally.
Published By: Brocade
Published Date: Sep 07, 2010
The emerging IP-centric Session Initiation Protocol (SIP) will be essential, allowing the creation of more sophisticated web-enabled communication and collaboration tools which benefit office, mobile and home workers.
Set your email marketing success in motion with triggered messages. From a customized welcome series to reengagement messages, learn how to identify triggered message opportunities and define business rules. Explore these key concepts and best practices to create or enhance your automated campaigns today.
What you'll learn:
- Learn how personalization tools can move the revenue needle.
- Explore examples from leading commerce marketers, such as Vince Camuto and Fox Racing.
- Understand what features are needed to derive ROI from various tools.
The buyer’s journey is constantly evolving, and it can be difficult to keep up with the ever-changing expectations of the consumer. With so many potential touch points between new website user and returning customer, it’s essential that your business be prepared every step of the way. The tools are there to help you –
set them up now to start recovering that lost revenue with relevant personalized marketing.
From browsing to carting to checkout to post-purchase, optimizing your business at every stage of the journey is critical to increasing your conversion rates, and ultimately, your profitability. If the path is too difficult to navigate or not relevant to consumers, you’ll quickly lose shoppers and find it nearly impossible to develop loyal fans of your brand. Get to know your customers, help them feel comfortable and confident about buying from you and do your best to earn a coveted spot as one of their favorite go-to shopping destinations.
Managing a sophisticated commerce marketing program requires more than a simple email marketing platform. Say goodbye to batch and blast messages and hello to relevance. Today's commerce marketers use an average of 7.2 marketing tactics to grow their business and keep shoppers coming back for more. Are you ready to add a few to your tool box?
To build or revamp your e-commerce program, you'll need tools to build subscriber lists in healthy ways, manage coupons, maximize transnational messages, and ping shoppers to remind them about whats waiting in their shopping cart. To stay ahead of the competition, you must also capture browse behavior and create triggered messages to nudge shoppers along in their buying journey, predict what a customer wants and recommend the right product. And, depending on your target audience, you may need to explore SMS.
Artificial intelligence (AI) is a hot topic in commerce marketing and may be the fastest growing technology trend today. Experts believe AI will have a huge impact on our daily lives, our interactions with one another and the broader economy.
A growing number of commerce marketing software providers claim their systems use AI. But it can be difficult to know for sure what that means for your brand and how you can use it to market products and services more effectively to consumers. Does the rise of AI and related technologies signal a sea change in commerce marketing?
In a word, yes.
Let’s take a closer look at these techniques and how they can boost your marketing efforts and success. We’ll also look at their limitations and the questions you can ask to help you distinguish between marketing hype and tools that can provide value for your business.
Managing a sophisticated commerce marketing program requires more than a simple email marketing platform. Say goodbye to batch and blast messages and hello to relevance. Today's commerce marketers use an average of 7.2 marketing tactics to grow their businesses to keep shoppers coming back for more. Are you ready to add a few to your toolbox?
In this e-book, we'll explore seven readily available commerce marketing tools and highlight the experiences of marketers using these tools to increase revenue and engagement.
We surveyed ecommerce executives from the US, the UK, Canada, Australia and the Netherlands to learn more about their best practices. We wanted to know more about their top priorities, how they’re responding to consumer needs and how they’re optimizing their digital and mobile strategies, among other insights. What are the obstacles they’re facing, and which technologies do they think are key for future success?
What You’ll Learn:
• The channels and tools they’re focusing on for driving sales and profits.
• How brick-and-mortar and ecommerce can complement one another.
• Their take on mobile strategy and optimization by device.
• The technologies they would invest in if time and money were no issue.
Ecommerce executives in the US, the UK, Canada and Australia are forging new frontiers for retailers around the world. We wanted to know more about the broad consumer population they represent and how they're meeting their many needs, adapting to the competitive retail market, optimizing their digital and mobile strategies, and what their top priorities are moving forward – among other things. What obstacles and opportunities do they foresee, and which technologies are they excited about?
What you'll learn:
• Their take on mobile strategy.
• The channels and tools they’re focusing on to drive sales and profits.
• The technologies they would invest in if time and money were no issue.
In this Methodologies and Best Practices document, Burton Group Research Director Daniel Blum recounts customer perspectives on the anti-malware battlefield playing out at the enterprise level. The document explores lessons learned, and what keeps customers awake at night even after good defensive strategies are in place. The Reference RFI alone is valuable for those switching anti-malware products, or seeking new ones.
Data modeling has evolved from an arcane technique for database designers into an entire family of interrelated techniques that serves many constituencies, including techno-phobic business stakeholders and users. The new maturity of modeling tools and techniques arrives in the nick of time, because new technical and regulatory realities demand that enterprises maintain scrupulous awareness of their data and how it is used. Data modeling is no longer for databases only, no longer for technologists only, and no longer optional.
VoIP’s extreme sensitivity to delay and packet loss compared to other network applications
such as web and e-mail services, presents a real challenge. A basic understanding of VoIP traffic
and of the quality metrics provided by VoIP monitoring tools will help keep your network
running smoothly. Follow our 10 VoIP best practices to ensure quality service for your network.
As enterprises become more distributed and migrate applications to the cloud, they will need to diversify
their network performance management solutions. In particular, the network operations team will need to
complement its packet-based monitoring tools with active test monitoring solutions to enhance visibility into
the cloud and help enterprises scale monitoring gracefully and cost-effectively.
Automated application quality assurance and testing are fundamental to the delivery of the service levels and managed risks that are essential to delivering business outcomes you can depend on. In this context, CA’s mainframe Application Quality Management and Testing Tools send very strong messages: the tools are being actively developed and, where appropriate, integrated with equivalent tools on the distributed platforms, to help companies deliver holistic, automated, business services.
The CA Automated Storage Optimization Mainframe Suite provides a best-practices-based and intelligent approach to SRM, delivering the tools to identify and classify your storage assets. Access this Technology Brief to understand how to maximize use of existing storage resources and ensures protection of business-critical applications and information.
This info-graph explains the challenges and potential problems caused by the monitoring of multiple tools and devices and provides a complete unified visualization to help provide you with a single view in one architecture.
In this Gigaom Research Webinar, we will examine the impact mobility has had on application development, the pain points experienced when businesses try to manage mobile development across the enterprise, and the role automation, DevOps and other rapid development tools play in moving IT from inhibitor to enabler.
IT services are all about people, and the people’s most precious resource is time. They want to be more productive, but service management tools haven’t always helped. CA Cloud Service Management is a leap forward, a powerful but flexible solution that is built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short. With CA Cloud Service Management, you can implement in days, configure without programmers, and automate
end-user requests. A true SaaS solution means you get the latest capabilities the minute they are available and simplified pricing gives you predictable costs—no nickel and diming or haggling over complex pricing charges.
Organizations are managing a rapidly escalating number of projects due in large part to the consumerization of IT.
As a result, you face growing demands for mobile technology-based apps and services – on top of your backlog of already ongoing strategic initiatives. And when priorities keep changing, functioning effectively is difficult without Project and Portfolio Management (PPM) tools that support your need for additional oversight, better decision-making and more efficient use of resources.
Today’s organizations are challenged to be the first to market with ‘The Next Big Thing’. They must innovate with new and unique services to satisfy customer demands and differentiate themselves in the marketplace. Software drives that innovation and has turned every organization into a software organization.
This Executive Brief describes how the efficient collaboration between the development and IT operations teams can bring high-quality applications to market as quickly as possible.
The CA Application Delivery suite helps organizations achieve collaborative DevOps through innovative technology tools used to:
•Accelerate application development by removing constraints with CA LISA® Service Virtualization.
•Expedite release time with CA LISA® Release Automation.
•Improve application testing and quality with CA LISA® Pathfinder
Freeform Dynamics Executive Briefing Guide - Orchestrating the DevOps Tool Chain: An enterprise-level approach to continuous delivery.
Dale Vile says that business stakeholders are increasingly looking for faster and more frequent delivery of high-impact, high-quality output from IT teams. DevOps is an approach designed to enable the rapid and continuous delivery of value to the business to support the needs of the digital world, he adds. Open source software tools can help organizations adopt this DevOps approach but can cause efficiency, complexity and scalability issues, so Dale believes it is helpful to create a consistent orchestration layer using an enterprise class release automation solution.