The Internet of Things (IoT) is connecting our world in ways that were unimaginable 10 years ago—collecting data on everything we do and using it to streamline our daily activities. In doing so, IoT is changing the way that consumers think about service. Service organizations must be prepared to support these new customer expectations to ensure continued satisfaction to strengthen and foster loyalty.
Additionally, IoT is making its way into the enterprise, especially among organizations in industries like utilities, oil and gas, medical devices, manufacturing and telecommunications. Connected devices enable more efficient processes for maintenance and repair by constantly providing information on machines’ performance, environmental conditions, and possible failures. For example, a connected washing machine in a customer’s home could automatically send out an error report to the manufacturer when it experiences a failure. This is where field service management comes in.
It seems that with each passing year the speed at which new and emerging technologies are transforming business increases in almost direct proportion to impact. We now all live in an era of digital business transformation that is being enabled by rapid advances in telecommunications services. These changes do not just impact the way employees work; they profoundly change the way customers interact with businesses of all sizes.
GHD, a global company employing over 8500 people across 10 countries providing engineering, architecture, environment, and construction services to public and private sector clients, anticipates a cost savings of USD 1 million per year after implementing Riverbed’s SteelConnect across their organization.
Understand how GHD:
• Reduced their networking overhaul from 3 months to just 4 weeks
• Enabled zero-touch network deployments to 50+ branch offices
• Seamlessly integrated SteelConnect into existing Riverbed WAN and application optimization solutions
• Reduced global telecommunications costs by 75%
• Provided access to their entire business services offering to all connected end users
• Shifted costs from expensive MPLS connections
Published By: Vertica
Published Date: Jul 23, 2008
Read how Comcast, the largest cable communications company in the U.S., is using Vertica Analytic DBMS able to quickly collect and analyze data being generated by millions of network devices to ensure quality of service and accuracy of capacity planning to ensure a consistently good customer experience.
This white paper highlights how BT's experience of IQIP can help to inform the challenge of organizing for enterprise wide DQ, lists the key organizational structures, outlines the roles of the potential main protagonists and summarizes the main lessons learned.
Telecommunications services are becoming more and more complex. They now run over virtual network paths, less constrained by individual pieces of hardware. Get this white paper and see how service quality management solutions from IBM can improve the customer experience.Learn how telecomm providers can deliver optimal service quality
Digital Media convergence, Web 2.0 and social networking's growing influence are forcing Telecommunications companies to transform their service offerings. Watch this webcast to learn about IBM's asset-based telecommunications solutions that solve our clients most important challenges.
This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation.
Did you know that 61 telcos worldwide reported a loss of up to 10% of revenue due to order fallout? Why is this happening? How else is order fallout affecting companies? This report by Vanson Bourne, an independent research firm, examines the scope and nature of the problem. Business transaction assurance-making sure orders process successfully-may seem simple but it isn't. Learn about the challenges that telecommunications experts face and why current monitoring and management systems can't do the job.
Based on the Forrester Total Economic Impact (TEI) methodology, frameworks and interviews, Forrester Consulting, in this commissioned study for Progress, measured the total economic impact and potential ROI that using Progress Actional delivered in monitoring and managing the CRM system of a leading media and entertainment services provider.
The Actional architecture enables end-to-end transaction monitoring and alerting as well as fast root cause analysis-with cost-effective scalability and high performance. This paper presents a detailed description of the unique technology that makes these and other key characteristics possible.
This Assessment Guide helps you to create a high-level overview for each business-critical application, detailing the context of the application, highlighting risk factors and overall effectiveness of each application. This assessment, in turn, will provide a foundation for further investigation and actions to optimize the outcomes of your business-critical transactions and mitigate risk.
The right software for managing critical applications can actually optimize your business results. Consider this... your critical applications are those that are vital to increasing revenue or productivity. In other words, they execute your key business transactions and are key business assets that support revenue generation, productivity, and customer satisfaction.
Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
Learn how-and how much-you can gain in benefits from using Actional Enterprise for managing the operations of your distributed, interconnected applications. This E-kit will help you understand in measurable terms-such as the costs, cost savings, and ROI-of deploying Actional. Simply register and you will receive the resources required to help you build and communicate a business case.
Progress Actional is the leader in delivering management products and solutions for today's interconnected applications - including service-oriented architecture (SOA). Learn more about SOA and Web service management technologies by reading through our broad selection of white papers, on-demand webinars, podcasts and other helpful learning resources.
Wireless technology surrounds us — in the workplace, at home, and many places in between. Mobile phones, WiFi networks, wireless computer accessories, and cordless phones all use radio transmissions for wireless communication. Even devices not used for communication, such as microwave ovens and lighting systems, emit radio frequency energy that can impact wireless devices. In this crowded radio environment, two technologies have emerged as the standard for wireless voice communication in UC and enterprise applications.
Telecommunications (Telecom) and mobility executives responsible for sourcing the next generation of products and services for their business face big challenges in 2014. Learn what insights and action plans top executives are taking to prepare their organization for change by downloading the Forrester Research Whitepaper.
Published By: Comview
Published Date: Dec 10, 2014
Download this white paper, and uncover the steps this HIT team took to manage their IT and telecommunications portfolio, translating to millions in savings on their operations budget! Discover the hidden costs of your organization’s technologies, and their massive impact on the annual IT and telecom budget.
Published By: WhichVoIP
Published Date: May 11, 2011
VoIP reduces Cost per month of operation, reduces cost per call, reduces cost per service and helps reduce the tax burden associated with traditional phone service. Read this white paper to find out more.