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Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
"This white paper offers a comparative overview of HPE Synergy and Cisco UCS infrastructure including: 4 reasons to switch from Cisco UCS to HPE Synergy 3 ways switching protects your investment 10 points of TCO comparison "
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Hewlett Packard Enterprise
Published By: KPMG     Published Date: Jul 18, 2018
Cloud services bring new and significant cybersecurity threats. The cloud can be secured—but not by the vendor alone. Are you clear about the risks and your responsibilities as an IT leader? Read this report to understand: • how cloud adoption is reshaping the threat landscape • why identity and access management must be a priority • what are cybersecurity best practices in a modern IT environment • which emerging technologies offer hope for improving cybersecurity outcomes. Download the report now:
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KPMG
Published By: MuleSoft     Published Date: Jul 13, 2018
"The enterprise world is changing faster than ever. To compete, it is now necessary to do business at an almost unprecedented size and scale. In order to achieve this scale, winning companies are establishing digital platforms that extend their organizational boundaries. But what is the right way to build these platforms? Read this whitepaper to discover: -Why establishing a digital platform is important for today's hyper-competitive business environment -How to build a digital platform by creating and integrating APIs -Case studies of how organizations built digital platforms and the successful outcomes they experienced"
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MuleSoft
Published By: MuleSoft     Published Date: Jul 13, 2018
"Omnichannel is becoming more than connecting system A to system B - but rather preparing for the future as new channels continue to arrive. By leveraging an API-led approach, organizations can develop more meaningful (and valuable) relationships with their customer and improve customer engagement—moving beyond transactions through multi-channel engagement. This whitepaper outlines why and how to develop an omnichannel strategy. Accenture and MuleSoft are uniquely positioned to help companies realize the revenue potential and capture the operational synergies of an omnichannel strategy. Read this whitepaper to discover: -How API-led connectivity leads to developing an omnichannel strategy -Case studies of Accenture and MuleSoft customers who achieved strong business outcomes with omnichannel -How to accelerate the omnichannel journey with an application network"
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MuleSoft
Published By: Genesys     Published Date: Jul 13, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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Genesys
Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
Discover how HPE Advisory Consulting Services consolidates and modernizes workloads and technology siloes, simplifying administration, and improving automation. Learn how IT organizations can support on-demand IT services and enable DevOps, self-service IT and agile development practices, while reducing equipment and operating expenses. This HPE Blueprint provides them with an overview of the steps they need to consider to achieve this outcome. This is valuable information to the IT person, particularly when they don’t know where to begin.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
Forward-looking organizations are looking to next-generation all-flash storage platforms to eliminate storage cost and performance barriers. Advancements in all-flash technology have led to remarkable priceperformance improvements in recent years. The latest all-flash solutions from HPE deliver breakthrough economics, speed and simplicity, while improving availability and data durability. All-flash storage can help you reduce TCO and boost the performance of traditional applications as well as accelerate the rollout of new initiatives like IoT, big data and analytics. But moving data to a new storage architecture introduces a variety of organizational and technical challenges.
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Hewlett Packard Enterprise
Published By: KPMG     Published Date: Jul 12, 2018
Cloud services bring new and significant cybersecurity threats. The cloud can be secured—but not by the vendor alone. Are you clear about the risks and your responsibilities as an IT leader? Read this report to understand: • how cloud adoption is reshaping the threat landscape • why identity and access management must be a priority • what are cybersecurity best practices in a modern IT environment • which emerging technologies offer hope for improving cybersecurity outcomes. Download the report now
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KPMG
Published By: KPMG     Published Date: Jul 10, 2018
The Oracle and KPMG cloud threat report 2018 provides an up-to-date review of the cybersecurity implications and challenges of rapid cloud adoption. Is your organisation prepared? Read this report to find out: • how cloud adoption is reshaping the threat landscape • why identity and access management must be a priority • what are cybersecurity best practices in a modern IT environment • which emerging technologies offer hope for improving cybersecurity outcomes.
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KPMG
Published By: Reputation.com     Published Date: Jun 29, 2018
HCAHPS is the barometer for understanding a patient’s hospital experience. But can you predict the outcome of your patient satisfaction surveys by reading online reviews from past and present patients? And more importantly, does improving your hospital’s online reputation improve HCAHPS scores? Yes. Reputation.com’s Data Science team, led by Brad Null, Ph.D, analyzed two years of HCAHPS hospital survey data from The Centers for Medicare and Medicaid Services, across more than 4,800 hospitals. The team reviewed the data alongside online reviews, ratings and rankings for those same hospitals, and made some significant discoveries: • Online reviews provide early warning of issues that may impact patient experience, giving hospitals the opportunity to identify and address those issues before patient satisfaction scores suffer. • By continually monitoring, managing, requesting and responding to patient reviews, a healthcare organization can address negative feedback that impacts HCAHPS resu
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Reputation.com
Published By: CA Technologies_Business_Automation     Published Date: Jun 29, 2018
You are most likely reading this because you are either an Oracle Retail customer or are about to embark on an Oracle Retail implementation. As with all major application implementations, you must make a significant investment, often of several months or more, to develop a reliable and efficient batch schedule. With CA Automic Workload Automation, you can cut the batch schedule development and implementation time to just a few weeks, and also reduce ongoing maintenance. The result is reduced total cost of ownership (TCO). This white paper describes how CA can help significantly shorten your Oracle Retail batch schedule development time. In addition, the paper describes how this Oracle Validated solution optimizes performance of Oracle Retail so your core retail processes will run faster and be more agile.
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CA Technologies_Business_Automation
Published By: Cherwell Software     Published Date: Jun 21, 2018
The concept of “shifting left” has gained traction in software development as a way to increase agility, reduce cost, and improve product and release quality. But shifting left has also been hailed as a powerful method for optimizing IT service management. When the service desk team shifts left, both end users and service desk personnel benefit from greater efficiency and service quality, which leads to happier, more productive internal customers—and ultimately, better business outcomes.
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service, management, optimization
    
Cherwell Software
Published By: Dassault Systèmes     Published Date: Jun 19, 2018
This paper introduces a brief explanation of digital continuity and the opportunities and threats that it faces. The movement of product information to the digital domain in the 21st century has meant that we do not have physical items, like pieces of paper, which we can authenticate as being reliable information for decision making. Digital continuity is meant to remedy shortcomings of the digital environment by ensuring that information is unique, authoritative, current, and consistent, or more simply, has the characteristic of singularity. This paper includes: • Digital continuity within the Product Lifecycle • Digital continuity within manufacturing • Threats to digital continuity If we implement digital continuity correctly, we have all the advantages of the singularity of paper documents, but with the instantaneous and simultaneous ability to access the latest, updated information. Offered Free by: Dassault Systemes
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Dassault Systèmes
Published By: DigiCert     Published Date: Jun 19, 2018
Code signing essentially relies on a Public Key Infrastructure, which means code signing certificates are made out of a pair of public and private key - the public key is signed by a trusted Certificate Authority such as DigiCert, and the private key is kept by the owner and used to sign the code to secure. Although the technology behind code signing certificates is proven, managing them - and by extension managing the private keys - is an activity that can be very complex, especially when the key owner(s) do not understand their value. In order to help customers to solve for the shortcomings in regard to the management of code signing private keys and user access, DigiCert has developed Secure App Service. Download this whitepaper to find out more about how this can help your business.
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DigiCert
Published By: Genesys     Published Date: Jun 13, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, human touch, customer conversations, customer service, reduce costs
    
Genesys
Published By: Genesys     Published Date: Jun 11, 2018
When you can anticipate customer needs, you can provide a customer experience that reduces frustration, increases satisfaction and creates better business results. Genesys Altocloud uses live analytics, powered by machine learning, to give you real-time insight into the customer experience. You can anticipate customer behavior, personalize journeys and use feedback to continuously tune your analytics to achieve desired business outcomes. Download the white paper and learn how to make better use of your analytics: • Automate responses that optimize the journey • identify and engage with customers before they contact you • Use predictive analytics and machine learning to drive outcomes
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customer needs, customer experience, customer behavior, customer journey
    
Genesys
Published By: Genesys     Published Date: Jun 08, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with Microapps
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ai solutions, customer experience
    
Genesys
Published By: Micro Focus     Published Date: Jun 07, 2018
Technology leaders need to rethink strategic planning in the age of the customer. Technology strategies are too often just collections of loosely related project plans and too focused on tech project delivery milestones. Strategies designed “by IT, for IT” fail to engage business leaders and executives because they don’t explain how tech strategy leads to better customer experience and outcomes. This report explains how technology leaders can create a strategic tech plan that is customer-led, insights-driven, fast, and connected.
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Micro Focus
Published By: SAS     Published Date: Jun 06, 2018
The Internet of Things (IoT) is rapidly emerging as a core transformational technology of the digital era. The ability to gather data from sensors embedded throughout an enterprise can drive insights and operational efficiencies from the supply chain to the customer. But IoT and Industrial IoT (IIoT) implementations require high degrees of IT/OT convergence - collaboration and integration between information technology and operational technology groups - to succeed. These two groups, however, often have different goals, performance metrics, and perspectives on both the collaboration and the outcome. This SAS/HPE-sponsored paper helps readers get a better understanding of the relationship, either real or perceived, between these two groups. Futurum Research surveyed the state of the relationship between IT and OT teams as it pertains to the design, implementation, and creation of value through IoT technologies.
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SAS
Published By: Menlo Security     Published Date: Jun 05, 2018
"2017 was marked by a significant number of high-profile cyber breaches. Web malware and phishing played a critical role in the vast majority of these attacks. Watch this webinar to learn from two of the industry’s leading experts – Gartner Research Analyst Peter Firstbrook and Menlo Security CTO Kowsik Guruswamy: *Why web malware and phishing are so pervasive in today's cyber attacks *What the shortcomings of today’s reactive security philosophy are *Why the web continues to present a risk to businesses *How organizations rethink their security strategy moving forward"
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Menlo Security
Published By: Menlo Security     Published Date: Jun 05, 2018
"Despite deploying multiple security layers to defend against cyberattacks, enterprises continue to be infected by web malware and have credentials stolen via phishing. Why is this? Here’s a 40 minute webinar featuring a representative of a leading insurance company - providing the customer perspective, along with John Pescatore, Director of Emerging Technologies at SANS Institute, and Kowsik Guruswamy, Menlo Security CTO, to answer this. Together, they discuss: * The shortcomings of today’s reactive security philosophy * Why the web continues to present a risk to businesses * The benefits of embracing Isolation * How organizations should rethink their security strategy moving forward"
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Menlo Security
Published By: TIBCO Software APAC     Published Date: May 31, 2018
Predictive analytics, sometimes called advanced analytics, is a term used to describe a range of analytical and statistical techniques to predict future actions or behaviors. In business, predictive analytics are used to make proactive decisions and determine actions, by using statistical models to discover patterns in historical and transactional data to uncover likely risks and opportunities. Predictive analytics incorporates a range of activities which we will explore in this paper, including data access, exploratory data analysis and visualization, developing assumptions and data models, applying predictive models, then estimating and/or predicting future outcomes.
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TIBCO Software APAC
Published By: TIBCO Software APAC     Published Date: May 31, 2018
Predictive analytics, sometimes called advanced analytics, is a term used to describe a range of analytical and statistical techniques to predict future actions or behaviors. In business, predictive analytics are used to make proactive decisions and determine actions, by using statistical models to discover patterns in historical and transactional data to uncover likely risks and opportunities. Predictive analytics incorporates a range of activities which we will explore in this paper, including data access, exploratory data analysis and visualization, developing assumptions and data models, applying predictive models, then estimating and/or predicting future outcomes. Download now to read on.
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TIBCO Software APAC
Published By: TIBCO Software APAC     Published Date: May 31, 2018
Predictive analytics, sometimes called advanced analytics, is a term used to describe a range of analytical and statistical techniques to predict future actions or behaviors. In business, predictive analytics are used to make proactive decisions and determine actions, by using statistical models to discover patterns in historical and transactional data to uncover likely risks and opportunities. Predictive analytics incorporates a range of activities which we will explore in this paper, including data access, exploratory data analysis and visualization, developing assumptions and data models, applying predictive models, then estimating and/or predicting future outcomes. Download now to read on.
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TIBCO Software APAC
Published By: Sauce Labs     Published Date: May 30, 2018
In an age where your users demand no-fail experience, continuous testing has become a mission critical component for engineering teams of all sizes. However, while this topic was once discussed at lower levels, the conversation has made it all the way to the C-suite. No matter your industry, if your team isn’t thinking about testing at a high level, then there is a chance that you are missing out on revenue due to flawed app functionality, delayed releases and slowed innovation. It is important to understand the business benefits of continuous testing and automation to avoid these outcomes, and make the changes necessary to set your applications up for success.
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Sauce Labs
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