Using survey data and the reallife experiences of our own retail clients, Oracle Retail illustrates in this report exactly how retailers can take advantage of Omnichannel technology to provide a customer experience that will satisfy the needs of today’s U.S. Commerce Anywhere consumer.
Service virtualization enables development and test teams to simulate and model the dependencies of unavailable or limited services and data.
Voke conducted a survey of 505 participants from technology and non-technology companies to explore their use of service virtualization and its results. Organizations using service virtualization experienced fewer defects, reduced software cycles, and increased customer satisfaction.
The 2015 Service Virtualization Market Snapshot™ REPORT by Voke Research provides real-world data to help you justify the investment in service virtualization.
Published By: IBM Unica
Published Date: Sep 08, 2011
The survey found continued interest in many of the same issues, plus a more urgent need to turn data into action, increasing recognition of mobile's marketing power, and a desire for more integrated technology solutions.
With customer analytics-including predictive analytics, social analytics, business intelligence, and decision management-companies are empowered to improve the customer experience and maximize business outcomes by being proactive, rather than reactive. Comments made in social channels about a perceived problem with a checkout tool on a company's website, for example, can alert company decision-makers about a potential issue before it hits the contact center.
This brief video shows how advanced analytics can incorporate survey methods designed to help you with every aspect of survey research - everything from gathering the data, to data analysis, to reporting.
Learn what CFO Research found when they surveyed finance executives from U.S. companies about their reporting processes and the tools they use to prepare financial statements.
Learn more about ‘Big Data and Business Analytics’ through IBM’s latest market leading solutions. Register and attend this complimentary virtual event on June 11 by IBM Business Analytics
Published By: Polycom
Published Date: Apr 30, 2013
In December 2012, Wainhouse Research (WR) and Polycom jointly created and fielded a WR-branded survey focused on the benefits that organizations realize via the use of video conferencing. Invitations to participate in the survey were released in numerous ways including:
- Via email invites to a list of Polycom end-user contacts
- Via email invites to a list of WR end-user contacts
- Via clickable banners on numerous websites
This document provides a top-level view of the survey data, along with some additional findings and observations.
According to this global survey, in three years more than half of all IT services will be delivered via private, public and hybrid clouds. This study highlights the challenges faced by IT organizations as they move into a new role as “cloud brokers” and how a common data platform can help enable seamless data management across multiple clouds. Read on to learn more.
Published By: Varonis
Published Date: Feb 05, 2014
Varonis has conducted several surveys over the last year, and the results indicate that most organizations recognize they need to do a better job securing their own data, and a much better job securing your data. The most disturbing discovery, though, is that in large numbers they lack the fundamental controls necessary to ensure safe digital collaboration.
The rapid growth of mobile impacts all facets of your business. Econsultancy surveyed 600 client-side and agency marketers to provide data and insights in their Quarterly Digital Intelligence Briefing: Finding the Path to Mobile Maturity report, giving marketers a benchmark to judge their own mobile activities.
In a recent customer survey, 94% of respondents stated that managing their data based on the value or priority of that data to their business was “valuable” to them. However, only 32% of respondents are practicing value or priority based data management.
Improving data backup and recovery continues to be a top priority among senior IT decision makers, as highlighted in a 2015 IT Spending Intentions survey conducted by ESG. Organizations plan to invest in modernizing data protection, including the cloud. Learn the key considerations when evaluating a cloud-extended data protection solution that provides security, efficiency, effectiveness, and risk mitigation.
Prepare your business for the future of customer service.
In a world where price and product can easily be matched, customer experience has become a key brand differentiator. It’s never been more important to understand customer expectations, perceptions, preferences, and trends.
The 2017 Microsoft State of Global Customer Service report found that customer service impacts brand choice and loyalty for 96% of consumers around the globe. The 32-page report offers insights from 5,000 survey participants.
Learn how you can stay ahead of the competition and earn customers for life with intelligent customer service. Find trend details and actionable data on:
The growing importance of service in a customer’s choice of or loyalty to a brand
The most important aspects of a good customer service experience
The most frustrating aspects of a poor customer service experience
Expectations of the millennial customer segment
Channel preferences based on geography
Customer expectations for self-serv
Published By: Teradata
Published Date: Oct 19, 2015
Bruce Rogers, Forbes’ Chief Insights Officer, will discuss the key findings from a survey of senior-level IT and data executives on big data and analytics. He will be joined by Matt Ariker from McKinsey and Chris Twogood from Teradata and together they will present the differences between "leaders" and "laggards" when it comes to analytics initiatives and share how organizations can increase their odds of success with big data and analytics.
As the cloud continues to be adopted for a wide range of applications and data, it is critical to mitigate risks, increase visibility and implement control over all cloud offerings through an integrated security solution. To learn more, download this infographic.
Data loss remains a serious issue , and data loss prevention is an important tool for companies to reduce the risk of a breach. The Ponemon Institute conducted a global survey of 1,000 IT decision makers, to develop benchmarks for data loss prevention incidents, visibility, and maturity.
In January of 2008, a random sample of online technical newsletter subscribers at midsize companies (100-5,000 employees) received an email invitation to participate in a survey about data protection solutions use at their organizations. The goal of the survey was to identify sources of and/or reasons for information security breaches, and to better understand how businesses are planning to protect themselves against data leaks. The following report presents top line results of the study.
Published By: Webroot
Published Date: Sep 18, 2013
Webroot commissioned a study to gauge the prevalence of web-borne attacks, their consequences, and how IT pros are responding. Among the results, the vast majority of companies surveyed experienced one or more types of web-borne attacks in 2012. The survey report also includes recommendations—such as deploying a secure web gateway—for responding to this new threat environment. Key findings include:
• 8 in10 companies experienced web-borne attacks in 2012
• The majority of respondents reported significant impacts such as increased help desk time, reduced employee productivity and disruption of business activities
• Secure web gateways are a critical component of an effective defense against web-borne threats
Losing data is costly. According to the Ponemon Institute, the average data breach costs US organizations an estimated $200 per record, or $5.4 million total per breach. And apparently these breaches are equally likely to be from criminal attack as from employee or contractor negligence. It makes sense then that surveys point to data loss via unsecured file sync and share solutions as one of IT’s biggest concerns. IT professionals have spent years learning how to protect their organizations from hackers, but how do you ward off both external and internal threats when employees are seeking ways to collaborate more and more?