Published By: Cisco EMEA
Published Date: Mar 08, 2019
And then imagine processing power strong
enough to make sense of all this data in every
language and in every dimension. Unless
you’ve achieved that digital data nirvana (and
you haven’t told the rest of us), you’re going
to have some unknowns in your world.
In the world of security, unknown threats exist
outside the enterprise in the form of malicious
actors, state-sponsored attacks and malware
that moves fast and destroys everything
it touches. The unknown exists inside the
enterprise in the form of insider threat from
rogue employees or careless contractors –
which was deemed by 24% of our survey
respondents to pose the most serious risk to
their organizations. The unknown exists in the
form of new devices, new cloud applications,
and new data. The unknown is what keeps
CISOs, what keeps you, up at night – and we
know because we asked you.
In our latest survey report, we explore the growth challenges facing businesses and HR leaders in a rapidly changing landscape.
We surveyed over 500 HR leaders in leading organisations to explore their views on these challenges, and to find out how they are supporting people and leveraging people data to help them achieve their growth goals.
The survey revealed that:
• It’s the war for talent, again. The greatest challenges for growing companies are winning the war for talent, growing productivity and improving workforce visibility.
• Fast-growth companies share common traits in the way they manage and engage their people—we call this being a People Company.
• There’s a disconnect between managers and employees in terms of what being a People Company means.
• Becoming a People Company is a journey, with many organisations some way from embracing all aspects.
• People Science is a thing: there’s an appetite to leverage people data and analytics, but there are blockers in the way.
Published By: Trustpilot
Published Date: Oct 26, 2018
If you’ve ever ordered your morning coffee and felt uninspired by the request to participate in an online survey or leave a social review regarding your experience, you probably didn’t have a particularly noteworthy experience. If you’re willing to take time out of your day to leave online feedback, it’s usually because you want to warn people about a bad encounter, or to help them make a better buying decision.
Think the online review phenomena might sometimes have ulterior motives? Read on to see what we uncovered.
Digital transformation has become a popular theme across enterprises. However, companies are confronted with several challenges. In a survey done recently, two-thirds of IT investments by Japanese companies were about "running-the-business", and a very small sum was focussed on business innovation and growth.
What are the processes that an organization should create to promote digital transformation? What are the challenges?
Read this article from Nikkei XTech that analyses the IT enterprise in Japan and challenges that it faces today.
One of the biggest changes facing organizations making purchasing and deployment decisions about
analytic databases — including relational data warehouses — is whether to opt for a cloud solution. A
couple of years ago, only a few organizations selected such cloud analytic databases. Today,
according to a 2016 IDC survey, 56% of large and midsize organizations in the United States have at
least one data warehouse or mart deploying in the cloud.
While the legal requirements to provide employees with paid or unpaid leave for family and medical issues become more complex, the leave-management tools and services available to employers continue to expand.
Employers with the budget to do so are outsourcing—often to a single vendor—leave-management tasks for the federal Family and Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA), and state and local leave ordinances, according to recently released findings from a survey of 1,203 employers conducted in 2017. Employers with the resources to manage leave internally are increasingly using technology to assist them.
The MicroStrategy 2018 Global State of Enterprise Analytics Report, which surveyed 500 decision-makers from around the globe, reveals that leading organizations create a competitive edge through their use of data, with 63% experiencing improved efficiency and productivity, 57% realizing faster, more effective decision making, and 51% achieving better financial performance. Other top benefits include improved customer experiences, improved customer acquisition and retention, and the identification and creation of new revenue streams—all keys to digital transformation.
What else did the 2018 report reveal? Read all the insights with both global and geo-specific views here. This infographic shares a few highlights from the new 44-page report which serves as a benchmarking resource for all data-driven organizations.
Published By: Genesys
Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources.
This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement.
Read the report to get a detailed look at:
The strategies that differentiates an Iconic firm from other businesses
How strategies vary across regions based on maturity and customer expectations
Future innovation management and technology adopt
Published By: Genesys
Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer.
Get this paper to access complete survey results for EMEA and to gain key insights including:
Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions
Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide
Drivers, benefits and challenges for adopting cloud contact centre technology
Cloud technology is quickly becoming the default at companies of all sizes. Nine out of ten companies have already moved at least some of their applications or computing infrastructure to the cloud or plan to do so in the next 12 months. IT spending reflects this trend, with the average investment in cloud rising nearly 36% from two years ago. What’s more, cloud adoption isg rowing across all delivery models, with examples of every kind of application and workload on every kind of platform, according to a recent IDG survey. The survey results represent the practices and opinions of 550 IT decision-makers whose organizations have either already adopted cloud technology or plan to do so within the next three years.
Published By: Blue Prism
Published Date: Mar 15, 2019
Blue Prism, the inventor of the term Robotic Process Automation (RPA) and
the market leader in enterprise RPA, recently engaged Knowledge Capital
Partners (KCP) to survey their client deployments. We used proprietary
KCP research tools, and this report summarizes our findings. Based on
finalized quantitative survey results as well as our ever-growing library
of qualitative case investigations, the report analyzes the management
practices and behaviors that underpin the exceptional value achieved by
Blue Prism customers as outlined in our January 2018 report “Robotic
Process Automation: Benchmarking the Client Experience.”
Published By: Anaplan
Published Date: Mar 12, 2019
What’s the state of planning in finance?
Our annual benchmarking report, The State of Connected Planning, investigates how leading organizations accelerate business value through Connected Planning. We surveyed over 1,000 planning professionals across all business functions in 45 countries and 18 industries to uncover leading planning trends.
This finance-focused brief contains:
• Key findings from finance professionals
• Challenges faced by finance professionals
• How they believe they can improve their planning processes
Published By: FICO EMEA
Published Date: Jan 25, 2019
Communications service providers (CSPs) have long recognized the potential of data analytics. Yet their early efforts to pull actionable intelligence from the oceans of data they have access to were largely unsuccessful. Many tried a 'big bang' approach to building a central repository without knowing what they wanted to do with the data in it. The arrival of artificial intelligence (AI) – its machine learning subset in particular – has changed their thinking and approach.
For this Quick Insights report, we surveyed 64 professionals from CSPs around the world who are applying, leveraging and/ or planning to deploy advanced analytics in some capacity at various points across the customer lifecycle.
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
How to navigate a crowded vendor landscape and find the best endpoint protection solution
According to the 2018 SANS Endpoint Security Survey, more than 80 percent of known breaches involve an endpoint. That’s why finding the most effective endpoint protection has never been more important. Unfortunately, with hundreds of options on the market, all claiming the same “next-gen” features, choosing the best endpoint security for your organization can be challenging.
Read the Endpoint Protection Buyers Guide to learn:
• Why you should ensure that the solution you choose includes these five key elements: prevention (NGAV), detection (EDR), managed threat hunting (MDR), threat intelligence, and IT hygiene and vulnerability assessment
• Details on the role each of these elements plays in ensuring your organization’s security
• The evaluation criteria you should apply and questions to ask to ensure a solution is truly effective
• How the cloud-native CrowdStrike Falcon® next-gen endpoint prote
OUR ORGANIZATION IS A PRIVATE LIMITED COMPANY AND EXTREMELY SOUND IN SOLAR PV APPOINTMENT SETTING/SURVEY,EVERY INFORMATION GETS CAPTURED VERY CAREFULLY SO THAT THOSE ARE QUALIFY-PRO AND REAL TIME CONVERTIBLE.
There’s strong evidence organizations are challenged by the opportunities presented by external information sources such as social media, government trend data, and sensor data from the Internet of Things (IoT). No longer content to use internal databases alone, they see big data resources augmented with external information resources as what they need in order to bring about meaningful change. According to a September 2015 global survey of 251 respondents conducted by Harvard Business Review Analytic Services, 78 percent of organizations agree or strongly agree that within two years the use of externally generated big data will be “transformational.” But there’s work to be done, since only 21 percent of respondents strongly agree that external data has already had a transformational effect on their firms.
Published By: SAP Hybris
Published Date: Oct 26, 2017
For companies and buyers alike, customer service has traditionally been used as a troubleshooting tool. Forrester found that companies believe that nearly 50% of all buyers still view customer service as a post-purchase resource, rather than a purchasing aid, and in response, companies have positioned their customer service capabilities to match that expectation. However, Forrester conducted a custom survey of 247 companies and found that this reactive, postpurchase-only customer service mindset can result in missed sales opportunities and contributes to greater purchase dissatisfaction.
This research finds that huddle spaces deliver tremendous value to businesses, with 9 out of 10 participants stating the adoption of open space environments is increasing the need for these huddle spaces. Huddle spaces require a wide variety of technologies to enable users and the business, such as audio and video conferencing abilities, digital whiteboards and scheduling solutions. Users stated that ease of use, solution reliability, and similar technology in each huddle space is key to their productivity. But nearly 8 out 10 users shared they were frustrated with meeting room technology recently. These problems generate support calls to IT on a weekly, if not daily, basis
Culture has become one of the most important business topics of 2016. CEOs and HR leaders now recognize that culture drives people's behavior, innovation, and customer service: 82 percent of survey respondents believe that "culture is a potential competitive advantage." Knowing that leadership behavior and reward systems directly impact organizational performance, customer service, employee engagement, and retention, leading companies are using data and behavioral information to manage and influence their culture.
The gaming industry continues to grow rapidly, and it is projected to grow another 30%
in the next three years1
. Online gaming is driving this growth as the industry is making a
seismic shift from disk to digital. This shift comes with an abundance of opportunities and
challenges, as digital gaming makes it easier than ever to get games into the hands of more
players, in more places, in less time.
TechValidate Research surveyed 131 Akamai Technologies, Inc. customer accounts to find out more about how gaming
companies are innovating the marketplace and the challenges they need to overcome in order to do so. The results show
the importance of web security, that acquiring and retaining new users is the biggest business challenge companies are
facing, and that mobile is taking over as the most popular gaming platform.
TechValidate recently surveyed 240 video game
developers, publishers, and distributors to gain insight
into the top challenges that they need to overcome
in order to take full advantage of the enormous
opportunities the digital channel provides the industry.
The Games industry is growing at break-neck speed, surpassing growth rates of the
Entertainment industry as a whole. Many Games industry players are joining the race to win-over
the coveted online games audience. Developing new games that not only draw in audiences,
but also keep them engaged is an on-going challenge. Recently we solicited feedback from
more than 150 Akamai global games customers to gain industry insights into the challenges and
opportunities their faced with each day. We would like to share their responses with you.