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Published By: Zendesk     Published Date: May 21, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
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Zendesk
Published By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
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Zendesk
Published By: Hewlett Packard Enterprise     Published Date: Apr 20, 2018
For midsize firms around the world with 100 to 999 employees, advanced technology plays an increasingly important role in business success. Companies have been adding cloud resources to supplement on-premise server, storage, and networking capabilities. At the same time, growth of mobile and remote workers is also changing how companies need to support workers to allow them to be as productive as possible.
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Hewlett Packard Enterprise
Published By: TigerConnect     Published Date: May 02, 2018
Hospitals and other care organizations are turning to clinical communication & collaboration solutions—often referred to as CC&C systems—as a way to improve care-team coordination and to expedite care delivery. But there’s an unexpected challenge with this journey. These clinical communication solutions are changing so rapidly, it’s not easy for IT decision-makers to be confident with their vendor selection. You want to pick the best system for your organization, but there are so many factors to consider. And the factors keep changing. At any moment, you don’t know what you don’t know. This Technical Buyer’s Guide is for you if: • You’re an IT professional in a healthcare organization that provides direct patient care. • Your organization is thinking of purchasing a new system to support clinical communications among your clinical and administrative staff. • You’re looking for technical details that will help you choose the best communication solution for your organization.
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TigerConnect
Published By: Dell PC Lifecycle     Published Date: May 15, 2018
Today’s digital businesses are managed using critical business analyses that provide far greater insight into the business and how to maximize results. However, these high-value applications that use the latest software tools demand far more from IT infrastructure, as they utilize an order of magnitude more data and demand more compute resources than legacy applications. Legacy systems are no longer capable of meeting the present and future needs of the organization.
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Dell PC Lifecycle
Published By: IBM     Published Date: Jun 13, 2018
In the digital era, businesses in every industry are becoming technology companies. New business models such as “product as a service” (in which traditional manufacturers and distributors are driving new revenue streams by integrating software-based services into their offerings) and new operational models, such as collaboration, social business, and mobile platforms, mean that nearly every company is deriving at least part of its revenue from cloudbased solutions. So, why are so many of these new cloud solution providers building their businesses on shaky foundations? The truth is, when your business is based in the cloud, you need more than on-demand leased compute and storage capacity. You need a cloud that is enterprise-grade, secure, and resilient. Equally important—and overlooked by too many cloud solution providers—you need a cloud platform that is able to grow your business into the future, supporting next-generation functionality like Artificial Intelligence (AI). No matter wh
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IBM
Published By: Concur ENT     Published Date: May 11, 2018
VAT has been a valuable source of revenue for the UK Government since 1973. Yet, despite more than 40 years of getting used to calculating, paying and reclaiming VAT, businesses still struggle to adhere to HMRC guidelines. With support from SAP Concur, it doesn’t have to be this way. First, we offer an expense audit solution to check for fraud and non-compliance. Secondly, we work with tax specialists to help you comply with VAT regulations. Thirdly, we give you visibility and control over all aspects of your travel, expense and invoice spending. Crucially, we see VAT reclaim as an opportunity to reduce business costs and put money back in your budget.
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Concur ENT
Published By: Workday     Published Date: Mar 01, 2018
Explore the strategies companies are pursuing to manage change in this Workday-sponsored Harvard Business Review Analytic Services report. See how organizations use a single cloud-based system for finance and HR to create data-led decision-making, support C-suite collaboration, and develop planning methods with better insight, accuracy, and speed.
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cloud-based system, finance, data, decision making
    
Workday
Published By: Workday     Published Date: Mar 01, 2018
A cloud-based system for finance frees your finance team to do more than manage controls and transactions. But choosing one that supports your goals today and into the future, while helping your finance team act strategically, can be difficult. Read this whitepaper for guidance in selecting a system.
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cloud-based system, strategically, finance
    
Workday
Published By: Workday     Published Date: Mar 02, 2018
Today’s banks, credit unions, asset management firms, lending companies, and other financial services businesses operate in a highly competitive and regulated environment. Servicing clients, introducing new products and channels, and opening new markets as well as having insight into your loans, investments, and deposits is critical to your bottom line. At the same time, employing the right people is what drives your future. Workday provides financial management, human capital management, and planning/ budgeting in a single cloud-based system to support your needs.
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bank, credit unions, financial services, cloud-based system
    
Workday
Published By: Workday     Published Date: Mar 02, 2018
To thrive in an outcome-based funding model, your institution needs an ERP and student information system that is efficient and adaptable in order to channel more resources into learning and support student success. Read the Ovum case study to learn how Broward College accomplished this with one cloud-based Workday system.
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Workday
Published By: Workday     Published Date: May 09, 2018
A cloud-based system for finance frees your finance team to do more than manage controls and transactions. But choosing one that supports your goals today and into the future, while helping your finance team act strategically, can be difficult. Read this whitepaper for guidance in selecting a system.
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Workday
Published By: Mitel     Published Date: Apr 25, 2018
This is a time of rapid and dramatic progress in the cloud communications landscape. New technological innovations help companies incorporate location-independent systems, allowing workers to collaborate and communicate wherever they may be. And all signs indicate this is only the beginning, with the industry poised for unprecedented growth. In fact, as enterprise software moves to the cloud, the traditional unified communications space is having its own dramatic shift. The consumer experiences from Snapchat to Instagram to Facebook among other consumer technologies—are changing the expectations for communications. New models for collaboration and engagement, supported by big data and the cloud, provide a whole new world of opportunities.
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evolution, consumer, demands, cloud, communications
    
Mitel
Published By: Groove     Published Date: May 16, 2018
Trader Interactive provides marketing services and technology solutions to customers across seven verticals. Their customer support team was bogged down with associating support requests with the appropriate cases in Salesforce, and they needed a solution to streamline their work. Now, the customer support team enjoys Gmail integration with Salesforce, and the sales team takes advantage of multi-step campaigns, email tracking, and much more. Overall, they’ve been able to work more efficiently and provide better value to their customers. Let’s check out their story.
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Groove
Published By: Groove     Published Date: May 16, 2018
People who work in sales ops are often the unsung heroes of any given sales organization. But we all know that sales reps and leaders couldn’t close deals and bring in cash without the critical support of sales ops. We interviewed sales ops experts to learn what they’re thinking about to do their jobs better, and compiled a handful of their top tips. Download the infographic to take a look.
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Groove
Published By: Genesys     Published Date: Feb 27, 2018
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: • Design a successful digital customer engagement strategy • Provide agents with a 360-degree view of the customer across all digital channels and voice • Deliver omnichannel experiences that are personalized, context-based, and low-effort
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digital customer service, contact center, digital channel, ebook
    
Genesys
Published By: Datastax     Published Date: May 14, 2018
"What’s In The Report? The Forrester Wave: Translytical Data Platforms, Q4 2017 report reviews companies that offer “translytical data platforms”, which Forrester defines as an “emerging technology” that delivers “faster access to business data to support various workloads and use cases.” Download the report if you want to learn: -Why Forrester named DataStax a leader among 12 companies it identifies as “the most significant translytical vendors. -What constitutes a “translytical data platform” and why translytical data platforms are so critical for enterprise data strategies today. Why performance, scale, security, and use-case support are the key differentiators."
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Datastax
Published By: IBM     Published Date: Mar 29, 2018
This white paper explores how you can support cloud platform security and DevOps needs by building a hardware-rooted chain of trust.
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container platform, devops, cloud platform
    
IBM
Published By: IBM     Published Date: May 02, 2018
Learn how IBM solutions can help support PSD2 readiness and help organizations provide a more secure and seamless user experience.
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psd2, ibm solutions, user experience
    
IBM
Published By: Boardwalktech     Published Date: Jun 05, 2018
Blockchain is reimagining the way enterprises operate. It’s a powerful new enterprise technology that can be used across vertical and application domains to realize greater efficiency, support new business models and revenue sources, and enhance the security and elevate the trust of enterprise transactions.
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Boardwalktech
Published By: SAS     Published Date: May 24, 2018
This paper provides an introduction to deep learning, its applications and how SAS supports the creation of deep learning models. It is geared toward a data scientist and includes a step-by-step overview of how to build a deep learning model using deep learning methods developed by SAS. You’ll then be ready to experiment with these methods in SAS Visual Data Mining and Machine Learning. See page 12 for more information on how to access a free software trial. Deep learning is a type of machine learning that trains a computer to perform humanlike tasks, such as recognizing speech, identifying images or making predictions. Instead of organizing data to run through predefined equations, deep learning sets up basic parameters about the data and trains the computer to learn on its own by recognizing patterns using many layers of processing. Deep learning is used strategically in many industries.
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SAS
Published By: Epicor     Published Date: Apr 17, 2018
Running a successful firearms and shooting sports retail business offers unique challenges. To achieve growth, you need a software solution that streamlines nearly every aspect of your firearms business—letting you focus on running a more compliant, efficient, and profitable operation. Created in collaboration with Orchid Advisors, Epicor FFL Compliance Manager is a robust, cloud-based system for firearms retailers that seamlessly manages ATF compliance for higher profits and faster growth. This fast, easy-to-use bound book solution can: • Quickly package compliance reports on demand and review bound book activity with dashboards to support ATF inspections • Save time by scanning serial numbers instead of entering them manually • Relieve audit stress thanks to easy access to bound book data and on-demand, ATF-friendly reporting Read on to hear from businesses currently powered by Epicor FFL Compliance solutions.
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firearms collection software, firearms inventory software, firearms management system, firearms tracking software
    
Epicor
Published By: Epicor     Published Date: Jun 06, 2018
Selecting a new manufacturing execution system (MES) can be difficult. With so many options in the marketplace, it can be overwhelming to sort out which one is the right fit for your business. In this report, we believe Gartner provides some clarity by naming a selection of vendors that specialize in creating MES solutions that support the unique capabilities of discrete industrial manufacturers and fit inside Gartner’s Magic Quadrant Perspective for MES. According to Gartner, recommended assessment criteria for technology and service selection are: • Relevant industry experience • Industry-specific functionality • Supplier collaboration • Financial viability • Evidence of innovation Download the report to learn more about why Epicor is named a notable vendor and why we believe you should consider Mattec MES for your manufacturing business.
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Epicor
Published By: Google Cloud     Published Date: May 09, 2018
As companies seek to innovate and engage customers through digital channels, they need superstar security leaders — business executives who know how to protect, support, and drive performance. This report looks at the biggest changes in firms’ expectations of their chief information security officers (CISOs) and provides specific examples of how top information security professionals rise to those occasions.
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Google Cloud
Published By: Google Cloud     Published Date: May 09, 2018
We use the term infrastructure more and more to refer to the support system for information technology. Whatever we do with our applications that creates value for our customers, or generates revenue for ourselves, we’re supporting it now with IT infrastructure. It’s all the stuf under the hood. It’s also the part of technology that, when it works right or as well as we expect, we don’t stand in long lines to get a glimpse of, nor do we see much discussion of it on the evening news.
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Google Cloud
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