Published By: ServiceNow
Published Date: Oct 23, 2019
"ITAM teams are uniquely placed to provide a holistic view of
the IT landscape through their people, processes, and tools. This holistic view improves strategic decision-making, helps break down silos, and identifies opportunities for innovationand service improvement. This whitepaper provides a roadmap to enable ITAM teams to gain seniority and contribute enhanced business value through effective stakeholder engagement."
Achieving a value-based digital transformation in the contact center isn’t just about adopting new technology – it’s about finding, implementing, and optimizing the right technology to gain the most value for the company, its employees, and most importantly, the customer.
It all starts with a tactical cloud migration plan that’s rooted in an unbreakable alignment of business goals, IT strategy, and customer needs. This 7-point digital planning workbook was designed by TTEC’s Center for Customer Excellence to help facilitate richer, more productive CX transformation discussions between IT and business leaders.
Don’t let misalignment derail your digital transformation efforts. Snag your FREE copy of The Ultimate CX & Digital Transformation Workbook for Contact Centers today! Learn how to create cross-company alignment to develop a strategic customer engagement plan that forms the basis for a successful value-based transformation.
Published By: Sitecore
Published Date: Nov 04, 2009
This report highlights the strategic value of a next generation web content management system integrated with lead scoring, email marketing, customer relationship management, and web analytics. The report links the technology and practices of Best-in-Class organizations to engage customers, provide personalized experiences and manage the lead lifecycle.
Re-pricing products in the store has become a strategic tool that retailers apply to increase traffic and sales. This white paper explains how retailers are profiting from mobile markdown printing and how stores can leverage different printing applications to create more value.
Private equity and investment banking experts share observations on what a distribution company owner can expect when preparing to sell a stake in the company, and how to prepare the business to attract potential buyers’ attention and maximize the price it can command.
Migrating your enterprise to a modern Microsoft® Windows® operating system is a complex process that can strain IT resources. That’s why Dell is focused on helping customers meet the deadline of the decade: On 14 July 2015 support for Windows 2003 will cease. The strategic value to efficient Windows migration is application, hardware and deployment readiness.
A tool for finance leaders to unify disparate customer data with financial and strategic ROI
If you’ve found yourself sweating in a smoky billiard room, wondering what role customer data should play in finance—as well as in your company’s long-term strategy—this eBook will help you hone your pool shark skills.
Inside, you’ll find insights about….
• How to identify patterns in your customer portfolio, and why it matters.
• Avoiding four critical data billiard blunders.
• Key questions to ask while you’re segmenting your data.
• How to tell if your portfolio segmentation strategy is working with the right reporting.
This eBook will help you navigate the crowded billiard room of customer data and how you can use it to drive cross-functional value for your team.
Published By: Dell EMC
Published Date: May 16, 2018
IT transformation is a strategic focus for IT executives as they seek to free up time, money and resources to invest in digital innovation. The most successful organizations are paying more attention to data protection as a critical element to transform and modernize the entire IT stack and deliver greater business value.
Published By: Prophix
Published Date: May 31, 2016
CFOs today are finding themselves in a leadership position at the strategy table. Whether your company’s objectives are to deliver growth in 2016 or stay the course, it is crucial that the office of finance contribute to the strategic decision-making process and become one of the company’s trusted business partners.
With rich data from all parts of the organization, the finance leadership team can offer unprecedented value to the decision-making process and help make the right business decisions executable. Listen to how Finance Professionals are helping guide their organizations toward making well-reasoned, data-driven strategic decisions.
Cloud, mobile, social media, and big data were once considered intimidating new technologies by CFOs; today they are the cornerstone of any successful financial department. That’s the evolution of digitization. The role of the CFO is evolving to become more strategic and CFOs of established firms are taking notice that going digital creates value.
The road map outlines a set of evolving objectives, challenges, required competencies, and success measures needed to transform IT from a cost center to a strategic value driver. It is designed to address key success factors at the executive sponsorship level and at the infrastructure level.
Getting transformation right in today's competitive world is critical, and one key factor is the ability to manage and use data to achieve enterprise Strategic Objectives. A Digital Twin is often at the very heart of the metamorphosis. Every single product has definable characteristics in the real world, and the Digital Twin combines and portrays the attributes virtually. In a perfect world, the Digital Twin would capture every single attribute of a product or system and its processes. In reality, the technology is still evolving to accomplish this vision and we're not there yet. That doesn't mean manufacturers can't proceed with and derive tremendous value from a simpler virtual model.
As organizations seek to extract more strategic value from their data, many are starting to view data governance as an enabler of insight rather than an impediment to its creation. This report explores a leading approach to data governance and the impact it can have on today’s most data-rich organizations.
HR processes are changing. And, with the global skills crisis, HR Directors are struggling to attract and retain the best talent. Their departments are in flux, and 77% of organisations report a perceived lack of strategic value from HR.* If you’re going to win the war for talent, your organisation will need to make a radical change. It must transform its HR and become a People Company, utilising people data and analytics to make decisions based on real evidence. This will improve the way you interact with current and future employees, providing great workforce experiences. The result will be a more committed and engaged workforce, and increased interest in joining your organisation. From a business perspective too, you’ll benefit through higher levels of productivity, efficiency and improved performance and engagement.
When it comes to evaluating software investment decisions, such as on- premise vs. cloud-based solutions, many factors must be considered. In particular, pay attention to four key areas: support for business strategy, operations, security, and cost.
Competitive threats and mushrooming client demands erode the bottom line for many agencies. This eBook provides actionable steps to help you keep your best employees and deliver profit growth, by:
• Ensuring you get paid enough for every engagement
• Empowering your staff to reign in over-servicing
• Making your strategic value clear to clients
Marketing agencies are driven by creativity. But turning your agency’s project work into profit isn’t easy when you’re dealing with the pressures of growing client expectations, over servicing, scope creep and eroding margins.
In this 3-minute video, Laura Ramos, Forrester VP and Principal Analyst, looks at the challenges and opportunities facing marketing agencies today and ways they can build strategic value with CMO clients to drive success.
Mobile is undoubtedly changing both our personal and professional lives. Customer service organizations should decide on a strategy to bridge the gap between mobile behavior and customer service. This requires a strategic review of value drivers, combined with a tactical search for relevant use cases.
Don’t fall in the “we need an app for everything” trap — some users need big screens, some users don’t. Some need a rich experience, others just need basic functions. Your strategy must take all of these dynamics into consideration.
Published By: Workday
Published Date: Jul 19, 2017
It is an exciting and challenging time for CFOs as their role continues to evolve in a dynamic, everchanging business environment. To keep up with the pace of change and steer their companies toward growth, CFOs need to focus on strategic value and how they can support the broader organization. Driving growth, contending with an ever-evolving regulatory environment, delivering deeper and more-strategic business insights, and staying agile as demands change requires a new kind of finance organization. All of this change will continue to lead CFOs to look inward at their finance systems and evaluate if they can help support business demands today and in the future.
Are you ready for a new Performance Management technology provider?
To determine whether an HR technology provider is the right fit for your organization, we recommend asking questions that address the various components of performance management, as well as background on the provider’s company and technology.
Download our buyers guide for must-ask questions on:
• Performance Management philosophy
• Strategic value
• Implementation and support
• Feature set
• Accessibility and reporting
• and more!
Digital transformation is disrupting traditional, tried-and-true business process and leaving many enterprises scrambling for alternatives. Although the customer remains king for business success, data is quickly becoming an organization’s most strategic asset for reaching, interacting with and retaining customers.
With ransomware attacks on the rise, a strict regulatory environment, and nimble, competitive upstarts entering the market, protecting and extracting value from your most strategic asset is a business imperative — and a formidable challenge.
With the 2011 budgeting cycle behind us, it's the perfect time to re-evaluate whether you're getting as much as you can out of your budgeting, forecasting, monthly reporting, and what-if analysis. Are your processes integrated, aligned, and collaborative? Do they help your company drive revenue and outperform your competition?
View this webinar to hear case studies describing how leading healthcare firms have been able to move beyond Excel and save time, enhance collaboration, and improve business decisions -- ultimately resulting in higher revenues and profits.