staff utilization

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Published By: CA WA     Published Date: Aug 15, 2008
Despite increasingly complex data center environments, IT is expected to provide business owners with faster service, higher reliability, and greater agility than ever before – all within a tight budget. It is impossible to meet these goals with manual IT processes. However, EMA research shows that IT Process Automation (ITPA) helps achieve these goals, delivering annual savings of $500,000 on staff costs alone, and 64 hours of additional uptime per year – plus improved resource utilization, security and compliance, problem response times, and agility.
Tags : 
workload automation, ca wa, computer associates, automation, bpm, bpa
    
CA WA
Published By: Aspect Software     Published Date: Nov 06, 2014
Learn how Trupanion reduced ongoing IT costs while increasing staff utilization, sales and customer satisfaction. This case study and research conducted by Nucleus Research outlines how Trupanion, using Aspectís hosted contact center, achieved a payback in five months and an average annual benefit that exceeds $1.3M.
Tags : 
aspect, trupanion, roi, return on investment, it costs, strategy, visibility, customer satisfaction, staff utilization, aspect unified ip, aspect workforce optimization
    
Aspect Software
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