There are many attributes to consider when choosing sourcing options, some more obvious than others, such as hourly rate. However, when evaluating the true costs of sourcing, leading organizations also look at other critical factors associated with business-critical projects--such as agility, integration with other operations, security risks, scalability, public image, and business understanding-- that can make all the difference to ensuring successful project outcomes.
Cloud computing adoption continues to expand as the overall benefits of cloud (cost efficiency, self-service, and IT standardization) are becoming more broadly recognized. While private cloud is the primary type of cloud infrastructure that is in use today, organizations are finding that cloud can no longer be a standalone IT sourcing and consumption model. Enterprises demand greater flexibility and scalability, leading them to invest in hybrid cloud models, which supply them with a seamless application, data, and management environment across all of their IT resources. IDC expects that the percentage of users who adopt private or public cloud models will diminish over the next several years, as enterprises increasingly choose to implement a hybrid cloud model.
If a contact center executive could have anything, it would be certainty… of contact demand, resource availability, operational efficiency, and of agent performance and customer experience delivery. But certainty in a contact center is nearly impossible, and in the absence of a crystal ball, mathematical models provide the next best thing. They alert, evaluate operational risk, and propose business and resourcing solutions. And now, the best of these models also determine expected experience delivery.
In today's business environment, organizations of all sizes are struggling to maintain the advanced IT capabilities they need to be competitive while reining in cost and complexity. Shifting to off-premise hosted models, such as software-as-a-service (SaaS) and business process outsourcing, is a common activity undertaken to manage costs.
One of the main challenges businesses face in adopting cloud and SaaS delivery models is the task of synchronizing data and integrating the multitude of systems already in datacenters with new cloud-based applications, not to mention within the cloud itself. Traditionally, this required organizations to leverage existing tools as well as custom development.
This white paper looks at how two enterprises encountered problems with cloud integration and adopted IBM WebSphere Cast Iron to solve their immediate problems and extend use more broadly across their organizations.
Published By: Intermedia
Published Date: Nov 10, 2008
For companies with strapped and/or non-existent IT teams, outsourcing Microsoft Exchange can be an extremely smart, cost-effective option. While the hosted email market is indeed growing fast, a few stubborn myths continue to hold back many businesses from embracing it as a viable option to an in-house solution. In this article we will debunk those falsehoods one by one to show why a hosted Exchange model is the best choice for smaller organizations.