This IDC study represents a vendor assessment of SaaS and cloud-enabledenterprise content application software vendors as of 2019 through the IDC MarketScape methodology at a worldwide level. This assessment presentsboth quantitative and qualitative characteristics of cloud content management applications in the market, as it relates to the planning, budgeting, and forecasting tasks that are typically conducted in support of managing and processing content in a global setting.
The evaluation is based on acomprehensive and rigorous framework that assesses each vendor relative to the criteria and to one another.It was a requirement that the content application not only runsin a cloud setting but also takes advantage of the cloud constructssuch as multiregional data and process orchestration,scale and elasticity of users and data,distributed agility with edge computing,and self-service purchasing and provisioning of modules.
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This IDC study represents a vendor assessment of SaaS and cloud-enabled enterprise content application software vendors as of 2019 through the IDC MarketScape methodology at a worldwide level.
This assessment presents both quantitative and qualitative characteristics of cloud content management applications in the market, as it relates to the planning, budgeting, and forecasting tasks that are typically conducted in support of managing and processing content in a global setting. The evaluation is based on a comprehensive and rigorous framework that assesses each vendor relative to the criteria and to one another.
It was a requirement that the content application not only runs in a cloud setting but also takes advantage of the cloud constructs such as multiregional data and process orchestration, scale and elasticity of users and data, distributed agility with edge computing, and selfservice purchasing and provisioning of modules.
In the digital era, businesses in every industry are becoming technology companies. New business models such as
“product as a service” (in which traditional manufacturers and distributors are driving new revenue streams by
integrating software-based services into their offerings) and new operational models, such as collaboration, social
business, and mobile platforms, mean that nearly every company is deriving at least part of its revenue from cloudbased
So, why are so many of these new cloud solution providers building their businesses on shaky foundations? The
truth is, when your business is based in the cloud, you need more than on-demand leased compute and storage
capacity. You need a cloud that is enterprise-grade, secure, and resilient. Equally important—and overlooked by
too many cloud solution providers—you need a cloud platform that is able to grow your business into the future,
supporting next-generation functionality like Artificial Intelligence (AI). No matter wh
Cisco DNA takes a software-delivered approach to automating and assuring services across your campus, WAN, and branch networks. Based on an open and extensible platform, DNA allows you to build value on the network, so you can streamline operations and facilitate IT and business innovation.
Business and IT executives should not have to choose between their desire to innovate for future growth and the desire to avoid disrupting current operations. Enterprise innovation that embraces and extends existing infrastructure and applications is possible through modern software architectures such as web services and SOA – as long as those investments perform competitively when measured against alternative platforms and they are able to be modernized to participate in these architectures.
Published By: Genesys
Published Date: Oct 16, 2013
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms. If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based contact center solution.
SIP delivers two important advantages over legacy switching:
1. SIP is based on open standards, so you can choose hardware and software that is best suited for your environment.
2. SIP’s capability extends beyond voice to new media types such as mobile, social media and video.
SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs.
Learn more about how to build the next-generation customer service platform.
Businesses with between 15-250 mobile workforce employees are looking for optimization software. At the same time, they don’t want a complex enterprise solution with long integration times and complex IT requirements. Many vendors are offering cloud-based solutions. But what does that mean? Is it secure? In this Q&A, we answer the most common questions about cloud-based software solutions for field service management.
Published By: Genesys
Published Date: Jul 27, 2016
Customer service has been, and will continue to be, a central concern for most companies. Designing and delivering a positive customer experience relies heavily on the framework and capabilities of your call center or contact center, specifically the ability to support omnichannel interactions.
The IDC MarketScape examines 12 key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing their current capabilities as well as longer term strategies that impact their ability to service customers and gain market share going forward.
There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.
The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given.
And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.
Many system integrators, software vendors, and platform providers rely on Intel® technologies to deliver the performance and scalability required for vE-CPE solutions. Using vE-CPE solutions based on Intel technologies, service providers can offer a full range of services without having to use multiple purpose-built systems.
Read on to find out more.
The network functions virtualization (NFV) revolution – where software-based services running in virtualized environments on Intel® architecture servers replace purpose built appliances – has taken communications service providers by storm.
software solutions that have been available to manufacturers and other entities. Custom, bespoke solutions have figured greatly in service organizations during this time frame. Spreadsheets, PC-based applications and components of larger ERP suites have rounded out the software portfolio of countless service firms globally.
If anyone remained skeptical about the cloud’s utility— and staying power—as a delivery mechanism for everything from infrastructure as a service (IaaS) to platform as a service (PaaS), software as a service (SaaS), and more, a quick look at recent statistics would surely change their mind. Indeed, with the cloud software market reaching US$48.8 billion in 2014 and anticipated to grow to US$112.8 billion by 2019, it’s clear that cloud computing is not just the way of the future, it’s also the way of the present.
Published By: Workday
Published Date: Jul 19, 2017
Multi-tenancy is a key feature of Workday and enables multiple customers to share one physical instance of the Workday system in a highly secure environment. Multi-tenancy is enabled through the Workday Object Management Server (OMS). Workday OMS allows servers to host multiple customer tenants simultaneously and builds “security walls” between each of the tenants. Thanks to Workday OMS, there is no way for any worker in one tenant to access the information of another tenant.
Workday delivers its software using a continuous development model. Builds are rolled out weekly that contain new features, bug fixes, or performance improvements. Twice a year, Workday takes all the features put into preview and releases them to production for all customers. Workday customers are never landlocked on an old release, and all customers can utilize new features for the products they purchased as soon as they are live.
Published By: Infosys
Published Date: Jun 28, 2018
The 2018 HfS ServiceNow Services Blueprint continues our theme of looking at the services ecosystems of leading Software-as-a-Service platforms. Unlike other quadrants and matrices, the HfS Blueprint identifies relevant differentials between service providers across a number of facets under two main categories: innovation and execution.
Published By: ServiceNow
Published Date: Oct 23, 2019
The quality of data that your Configuration Management Database (CMDB) relies on is critical to helping you track the software assets coming into an organization from the point of inception to the point of disposition. That’s where Software Asset Management (SAM) can help.Download this whitepaper to understand how to use SAM to build a CMDB that helps you track the value of IT services, improve compliance, and scale to meet changing service demands.
The use of SaaS applications within an organization is the new normal. In fact, there's a good chance that just your marketing department alone is using over 10 SaaS products.
According to Gartner, the 2015 worldwide market for SaaS software application sales was $33.4 billion, with projections to double to $67.2 billion by 2019. Integration needs are changing, with SaaS applications, as well as mobile traffic, social networks, IoT, suppliers, partners, and customer channels all new integration points that will need to be captured in your business processes.
Read “Five Principles for Integrating Software as a Service Applications” to learn:
Key principles for successful hybrid integrations
New integration use cases to grow your business upward and outward
The why and how of integration as both an enabler and a differentiator
Benefits of the TIBCO integration platform and its various offerings
If you’re dealing with the high cost and complexities of
delivering reliable wide area connectivity over traditional
carrier-based networks, you’re probably considering
some form of software-defined wide area networking
(SD-WAN). With the variety of constraints that you face,
selecting the right SD-WAN solution for your enterprise
may require a few compromises. Security, however,
should not be one of them.
There are various models for combining SD-WAN and
network security, but only one that can truly be called
“secure SD-WAN.” Fortinet, the most trusted name
in network security, has leveraged its industry-leading
FortiGate Next Generation Firewall (NGFW) to deliver
integrated best-of-breed SD-WAN capabilities. Powered
by the new FortiOS 6.0 operating system, SD-WANenabled
FortiGate solutions provide the right level of
service for every application, while ensuring effective
protection from advanced evolving threats across your
Whether you are leveraging the cloud for software as a service (SaaS), infrastructure as a service (IaaS), or platform as a service (PaaS), cloud security is a mandatory cost of doing business. In June 2016, Gartner issued a press release identifying the top information security technologies and included cloud access security brokers (CASBs) at the top of that list. Protecting your data and IP in the cloud is not an option.
Knowing that an ROI for a CASB could be longer term, how do you quickly quantify the additional value a CASB provides so that it gets a high priority in your already stretched information security budget? This white paper helps you to build a business case by walking you through the cost considerations and payback of a CASB. It demonstrates that a CASB provides stronger cloud protection at a lower cost than traditional security processes and tools.
The enhanced performance that results from the DevOps approach has been proven to have a big impact on the overall performance of the business, with faster, more reliable software delivery, consequent cost savings, and faster time to value. Now that cloud is an integral element of the enterprise, automation of cloud management is key, and feeds into the DevOps approach. VMware offers your IT organization the opportunity to become DevOps-ready, using the GUI and API-led approach to enable an automated self-service infrastructure.
Cisco commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Cisco TrustSec software-defined segmentation. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Cisco on their organizations.
To better understand the benefits, costs, and risks associated with TrustSec, Forrester interviewed four customers that had deployed TrustSec. The TrustSec software-defined segmentation solution simplifies the provisioning and management of highly secure access to network services and applications. Unlike access control mechanisms that work on network topology, TrustSec policies use logical grouping. Highly secure access is consistently maintained even as resources are moved in mobile and virtualized networks. A more detailed description of TrustSec is available on the Cisco TrustSec Overview page in this document.
The use of SaaS applications within an organization is the new normal. There is
a good chance that just your marketing department is using more than 10 SaaS
products, which is reflected in the amount you are spending on SaaS. According
to Gartner, the 2015 worldwide market for SaaS software application sales was
$33.4 billion, with projections to double that to $67.2 billion by 2019.1 Clearly,
your integration needs are changing. SaaS applications, as well as mobile
traffic, social networks, IoT, suppliers, partners, and customer channels are new
integration points that will need to be captured in your business processes.
This paper presents five principles for successful hybrid integrations.
Integration is the lifeblood of today’s digital economy, and middleware is the software layer connecting different applications, services, devices, data sources, and business entities. This Ovum Decision
Matrix (ODM) is a comprehensive evaluation to help enterprise IT leaders, including chief information officers (CIOs), enterprise/integration architects, integration competency center (ICC)/integration center of excellence (CoE) directors, and digital transformation leaders select a middleware-as-aservice (MWaaS) suite best suited to their specific hybrid integration requirements.
Download this whitepaper to read further on Hybrid integration suites for cloud service, API-led, B2B, and mobile application integration.