This eBook analyses the impact of technology on the service industry, outlining ways in which field service software can better deliver on customer expectations.
Download it to discover:
- Research into the impact of digital transformation in the service industry
- What technology will disrupt field service and how to respond
- How to assess what the next best steps are for your business
When it comes to effectively and efficiently protecting growing volumes of data, midsized organizations face unique
challenges. That is because they live in a world of constraints that are both operational and budgetary in nature. Cloud
disaster recovery offers new options for these organizations—they can optimize their data protection economics by
integrating on-premises protection solutions with cloud-based backup and recovery methods. Dell EMC’s cloud-ready
solutions, particularly its Integrated Data Protection Appliances with native cloud extension capabilities, along with its Data
Protection Software working in conjunction with its Data Domain backup storage appliances, provide cloud disaster
recovery with flexible features. These solutions enhance operational efficiency and provide midsized organizations with
clear economic and operational benefits.
As map providers move to a highly modular, platform-centric approach, get an understanding of how fleet and logistics software providers can deliver more value in their solutions to enhance efficiency, productivity, and safety. In this report by Counterpoint Technology Market Research, learn why the HERE Open Location Platform – described as super-rich, always up-to-date, and a neutral offering – is a leader in the location data arena.
The current trend in manufacturing is towards tailor-made products in smaller lots with shorter delivery times. This change may lead to frequent production modifications resulting in increased machine downtime, higher production cost, product waste—and no need to rework faulty products. To satisfy the customer demand behind this trend, manufacturers must move quickly to new production models. Quality assurance is the key area that IT must support. At the same time, the traceability of products becomes central to compliance as well as quality. Traceability can be achieved by interconnecting data sources across the factory, analyzing historical and streaming data for insights, and taking immediate action to control the entire end-to-end process. Doing so can lead to noticeable cost reductions, and gains in efficiency, process reliability, and speed of new product delivery. Additionally, analytics helps manufacturers find the best setups for machinery.
By processing real-time data from machine sensors using arti?cial intelligence and machine learning, it’s possible to predict critical events and take preventive action to avoid problems. TIBCO helps manufacturers around the world predict issues with greater accuracy, reduce downtime, increase quality, and improve yield.
Gradient Boosting Machine (GBM) modeling is a powerful machine learning technique for advanced root cause analysis in manufacturing. It will uncover problems that would be missed by regression-based statistical modelling techniques and single tree methods, but can easily be used by analysts with no expertise in statistics and modelling to solve complex problems. It is an excellent choice for advanced equipment commonality analysis and will detect interactions between process factors (for example, machines, recipes, process dates) that are responsible for bad product. It can also be used to identify complex nonlinear relationships and interactions between product quality measurements (for example, yield, defects, field returns) and upstream measurements from the product, process, equipment, component, material, or environment.
MANUFACTURING: AN INDUSTRY DRIVEN BY DISRUPTION A leading manufacturer today can be an also-ran next year. Disruption is the new normal. Maintain the status quo at your peril because no manufacturer is safe from: •? Innovative new products that can radically shift demand •? Falling prices that relentlessly pressure costs •? Dynamic business models where yesterday’s partner can become tomorrow’s competitor Turning disruption into your advantage requires continuous innovation and optimization, driven by data.
Whether you know it as Industry 4.0, the 4th Industrial Revolution, or Smart Industry, Manufacturing is going through a deep transformation, with changes that are centered around digitalization. While most industries are already on this digitalization path, the disruption is more visible and pronounced in manufacturing because it is expanding virtual data and processes into environments that have been fundamentally about physical products. This transformation has already started, and its impact is expected to be massive. Technical, economic, and social changes are expected across the whole manufacturing ecosystem, with jobs shifting from offshoring back to nearshoring. Strong technology elements driving this digital revolution include 3D printing, robotizing and automation, smart factory with IoT and machine learning, and supply chain digitization. Their impact is profound.
The Internet of Things (IoT) didn’t just connect everything everywhere; It laid the groundwork for the next industrial revolution.
Connected devices sending data was only one achievement of the IoT—but one that helped solve the problem of data spread across countless silos that was not collected because it was too voluminous and/or too expensive to analyze.
Now, with advances in cloud computing and analytics, cheaper and more scalable factory solutions are available. This, in combination with the cost and size of sensors continuously being reduced, supplies the other achievement: the possibility for every organization to digitally transform.
Using a Smart Factory system, all relevant data is aggregated, analyzed, and acted upon. Sensors, devices, people, and processes are part of a connected ecosystem providing:
• Reduced downtime
• Minimized surplus and defects • Deep insights
• End-to-end real-time visibility
Rubrik Cloud Data Management is a single, unified software platform to manage your physical, virtual, and cloud data. With Rubrik, enterprises can drastically simplify their data protection processes, automate workflows, and migrate data to the cloud. The results are powerful: faster recoveries, easier management, no forklift upgrades, and hard dollars saved for other projects. Organizations pursuing cloudfirst policies can use Rubrik to archive to the cloud, create cloud DR capabilities, or perform cloud-native backup. And with Rubrik’s Polaris SaaS platform, it has never been easier to unify data across data centers and clouds, simplifying operations and governance.
IT professionals need tools that make the never-ending log of tasks they face daily, more manageable. While tools like Intel® Active Management Technology (AMT), which is part of the set of Intel vPro™ technologies, can improve management capabilities, learning the software can take time. Download this report today to learn how Dell Client Command Suite can lessen the administrative burden and help your admins maximize their daily productivity.
Published By: Zendesk
Published Date: Jan 03, 2019
Upgrades, upgrades, upgrades. Everyone is making them and so you ask yourself: Should your business upgrade systems, too? It seems like there’s always a newer version or better software out there. Yet while implementing new and improved systems can help your business scale and save your company money, it’s important to know whether new software is worth the transition.
Zendesk recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of Zendesk on organizations. Forrester interviewed five customers and conducted a financial analysis. In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
Published By: Emarsys
Published Date: Dec 20, 2018
As a modern marketer, you’re always looking for ways to improve your efficiency at work, especially in the form of software that makes some part of your job easier. You’ve likely heard a lot lately about AI in marketing and how it promises to do just that – and more, of course. In fact, it’s pretty hard to avoid the topic of AI and all the ways it is destined to change marketing as we know it. You may already know that companies who have adopted AI boast about the results: increased conversions, engagement, and a host of other metrics. With such decisive evidence, everybody must be aware of AI and clearly sees its business potential, right? Then you go to your Chief Marketing Officer to strike up an informal conversation where you can strategically recommend the technology, and it starts off great — your CMO is well aware of AI and what it could do for the business. You’re thinking, “What luck! I might not have to put up much of an argument.” Then your CMO says, “But you’re not a data
Published By: Zendesk
Published Date: Jan 04, 2019
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM.
Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes.
Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões
Published By: Zendesk
Published Date: Jan 04, 2019
Atualizações e mais atualizações. Com todo mundo atualizando, você pode estar se perguntando se sua empresa também deveria atualizar seus sistemas. Parece que sempre há uma versão ou um tipo melhor de software. Ainda que implementar sistemas novos e aprimorados possa ajudar sua empresa a crescer e a economizar dinheiro, é importante saber se o novo software vale a transição.
Recentemente, a Zendesk comissionou um estudo da Forrester Consulting, que avaliou o impacto financeiro do Zendesk nas organizações. A Forrester entrevistou cinco clientes e conduziu uma análise financeira. Neste estudo, a Forrester relatou os benefícios e custos da família de produtos de atendimento da Zendesk, e sua análise apontou benefícios de mais de US$ 3,8 milhões.
Nachdem die größte Fusion der Geschichte zweier privater Technologieunternehmen abgeschlossen war, wurde Dell EMC klar, dass das neu geschaffene Unternehmen flexibler werden und Innovationen schneller umsetzen musste. Als Teil der digitalen Transformations- und Modernisierungsbemühungen sahen die Dell EMC Innovatoren es als notwendig an, mehr wie ein Softwareunternehmen zu denken und zu handeln.
Have you outgrown your accounting solution? 88% of spreadsheets have errors in them, while 50% of spreadsheets used by large companies have material defects. Today, 73% of organisations would consider a cloud ERP. Read our new whiteppaer, to find out they key benefits your company can achieve with a cloud business management solution.
As a food and beverage processor or distributor, can you manage your suppliers from anywhere? Can you meet compliance regulations? Can you track all your operations? Can you solve unexpected demands? Read our eBook to discover all the right ingredients for your success.
If you’re dealing with the high cost and complexities of
delivering reliable wide area connectivity over traditional
carrier-based networks, you’re probably considering
some form of software-defined wide area networking
(SD-WAN). With the variety of constraints that you face,
selecting the right SD-WAN solution for your enterprise
may require a few compromises. Security, however,
should not be one of them.
There are various models for combining SD-WAN and
network security, but only one that can truly be called
“secure SD-WAN.” Fortinet, the most trusted name
in network security, has leveraged its industry-leading
FortiGate Next Generation Firewall (NGFW) to deliver
integrated best-of-breed SD-WAN capabilities. Powered
by the new FortiOS 6.0 operating system, SD-WANenabled
FortiGate solutions provide the right level of
service for every application, while ensuring effective
protection from advanced evolving threats across your
Technology plays a key role in online shopping, where online retailers gain a greater understanding of their customers through data from their browsing and purchasing habits. Today, when consumers shop in brick-and-mortar stores, they expect the same personalized and responsive service.
To help retailers achieve this level of service, a combination of hardware and software—Intel® Vision Accelerator Design products, cameras, AI deep learning video analysis technology— do the work for you.
Uncover how Advantech system uses the Intel Vision Accelerator Design with Intel Movidius VPU to drive
• Overall store performance such as the number of visitors and transactions, point-of-sale data, sales per shopper and the store’s ranking, and can distinguish traffic patterns by weather and time of day
• Traffic and sales analysis for better staff allocation and marketing-event planning
• Store heatmap analysis for more precise merchandise placement and product promotion
To Keep Pace With Your Customers and Competitors, It’s Time to Leave Your Legacy Software Behind.
Legacy enterprise resource planning (ERP) systems struggle to keep up with the modern pace of business, and they fail to meet the changing needs of your workforce. Can your leaders quickly find and analyze vital data? Are your employees’ tasks and processes straightforward and efficient? Does your ERP software make it easier to support growth?
See how manufacturers upgrading to the latest ERP software from Epicor transform their business by delivering the visibility, efficiency, and productivity essential for sustained growth.
Abacus is a real time expense reporting solution that processes individual expenses as they flow into the system. No expense report required. It provides finance teams unprecedented visibility into spend and minimizes the work required to submit expenses.
At one time, the most efficient way to get expense documentation from employees to the finance team was to tape receipts together and fill out templated forms. Today we have mobile cameras, automated accounting software, and convenient apps for peer-to-peer payments. We live in a world of real time data.
You should be able to submit your expenses as easily as you pay a friend for your half of dinner!