Increasing infrastructure complexity has led to unprecedented growth in enterprise systems management data on all systems, including the mainframe and it is becoming more complex to manage SMF data. Download this Technology Brief to learn how to address the complexity of managing SMF data.
Published By: ITinvolve
Published Date: Apr 16, 2013
The mean-time-to-repair an IT service is a critical measure for most IT organizations, Recent industry survey data from Forrester Research and the itSMF report that IT organizations have made little progress in improving this measure despite its importance to the overall perception of IT operations. The good news is that there is a new approach, built using familiar social collaboration principles, that can help you reduce MTTR by at least 30% without replacing your existing tools. Read this use case document to learn more.