Le cloud est devenu un incontournable des technologies de l'information depuis près de dix ans. SaaS (Software-as-a-Service), IaaS (Infrastructure-as-a-Service), PaaS (Platform-as-a-Service) et désormais XaaS (Anything-as-a-Service) : autant de solutions technologiques proposées sous forme de services qui stimulent l'adoption de ce que nous appelons collectivement les services cloud.
Published By: ShoreTel
Published Date: Oct 26, 2012
Back in the days of wireline telephony, when all phone calls went over the Public Switched Telephony Network (PSTN), businesses would purchase "trunks" -dedicated lines or a bundle of circuits - from their service provider.
The cloud has been the hottest topic in information technology for the better part of the last decade. Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and now a new wave of Anything-as-a-Service (XaaS) continue to drive adoption of what we collectively call cloud services.
Published By: Level 3
Published Date: Mar 04, 2016
It's time to debunk the myth that insurmountable obstacles lie between your legacy systems and IP-enabled communications.
Download "The Great Barrier Myth: Why Migrating To SIP Is Easier And More Cost-Efficient Than You've Been Told" to discover why right now is a realistic time to start your SIP migration.
Published By: Genesys
Published Date: Oct 16, 2013
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms. If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based contact center solution.
SIP delivers two important advantages over legacy switching:
1. SIP is based on open standards, so you can choose hardware and software that is best suited for your environment.
2. SIP’s capability extends beyond voice to new media types such as mobile, social media and video.
SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs.
Learn more about how to build the next-generation customer service platform.
Published By: Genesys
Published Date: Dec 11, 2013
Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD.
Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to:
• Enhance Customer Experience
• Virtualize your customer service environment
• Reduce Total Cost of Ownership (TCO)
Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment. Read Now.
Dans cette optique, Oracle Hospitality propose Restaurant 2025. Il s’agit d’un important rapport sur ce secteur d’activité visant à sonder des clients et des restaurateurs pour identifier les nouvelles technologies qui serviront à réorganiser notre activité. Leurs réponses combinées apportent des informations supplémentaires sur ces innovations, notamment le taux d’adoption anticipé, les incidences éventuelles et les craintes connexes, réelles ou imaginaires, qu’il convient de dissiper.
For this edition of the DI expert series, we’ve prepared some remarkable technical insights regarding the geology of the top plays and emerging formations in the U.S. From comparing the efficiency of Wolfcamp production intervals with the Cline Shale in West Texas, to providing spatial distribution analyses and production trends for the Canyon Granite Wash in the Anadarko, our experts evaluated the complexities of prolific oil and gas regions and outlined essential takeaways. We also examined the sweet spots of the Mississippi Lime play, and offer insights regarding optimal target of penetration for this highly porous, commercially developed region. Lastly, we explored the geology of the world-renowned Eagle Ford Shale Play in the Gulf Coast Basin and provided observations regarding the influence of stress on this prominent play.
One of the most fundamental aspects of marketing your business is having the right technology in place, And at the forefront of your technology hub should be a reliable phone service. Having a dependable phone network your company can is vital in more ways that one. Even in today's world of competing technology and emerging tech-trends, a proper phone system is the link that enables you to connect with anyone, from co-workers down the hallway to the business partner on the other side of the globe.
Published By: nThrive
Published Date: Sep 22, 2017
Claim denials plague health care providers nationwide, siphoning up to 5 percent of patient net revenue per year and causing a cycle of rework on roughly 20 percent of claims. Couple that with the troubling statistic that upwards of 50 percent of denied claims are never worked by hospitals, and the scope of the issue becomes clear: denials management is vital to the financial health of your organization.
Health care is often considered a lucrative business for those involved in waste, fraud and abuse. Today’s ever-accelerating technology changes make data related to health care, medical and financial issues even more attractive (and profitable) to cybercriminals who sell medical identities and siphon money from stolen financial records. Risks are exponentially increased because of organizations’ reliance on electronic systems for mission-critical functions. According to 61% of respondents to the SANS 2014 State of Cybersecurity in Health Care Organizations survey, medical/health record systems
are considered the most at-risk information asset among the 224 health care-related organizations represented in the survey.
Using the IP Multimedia System (IMS) architecture, Communications Service Providers (CSPs) can offer session-based services. Any Internet Protocol/Session Internet Protocol (IP/SIP) device can establish a session with the control servers’ Call Session Control Function (CSCF) and then establish connections with other IP/ SIP devices to deliver voice, video, and data sessions between the two end-clients.
Published By: Mimecast
Published Date: Aug 22, 2017
Regulatory fines for violations of HIPAA in the US, DPA in the UK and GDPR can cost organizations millions of dollars. And providers can’t afford the costs of cyber security incidents which can range from prolonged downtime, not being able to care for patients, to paying a ransom to unencrypt important data.
Learn the biggest threats to your organization and how to improve protection against:
• Ransomware such as WannaCry and Petya
• Malicious URLs that entice users to click
• Bad Attachments that can infect your network
• Business email compromise that siphons information or cash from your organization
• Internal employees and the potential for malicious intent or careless mistakes
Published By: Brocade
Published Date: Sep 07, 2010
The emerging IP-centric Session Initiation Protocol (SIP) will be essential, allowing the creation of more sophisticated web-enabled communication and collaboration tools which benefit office, mobile and home workers.
Published By: Polycom
Published Date: Mar 13, 2018
With the increase in mobility and the growth of distributed teams, it’s essential that you select audio devices that offer the best flexibility, quality and reach needed to support collaboration anywhere on any device.
To meet these requirements, Polycom offers a broad selection of easy-to-use, high-quality desk phones, conference phones, and applications. The phones support crystal-clear conversations and seamlessly integrate with a wide range of communication environments including open-SIP and Skype for Business and Office 365.
This comprehensive guide will provide you:
Guidance on selecting devices for different workspaces
Information on the newest collaboration features and benefits
Overview and comparison of the latest Polycom desk phones and conference phones
Published By: Genesys
Published Date: May 14, 2009
Customer loyalty is a two-way street. Businesses around the world are finding greater success at winning, serving and retaining customers when they are able to respond quickly and effectively whenever they call. Intelligent Customer Front Door (iCFD) is a metaphor that describes a set of applications and technological resources that enable businesses to identify callers and quickly aggregate information about them to assist in successfully resolving their needs. Learn more today!