Published By: Genesys
Published Date: Feb 12, 2019
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact centre solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important.
Download this eBook and learn:
How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that that far exceed those of previous generations
The benefits of utilising a platform built on microservices architecture
How to take your business to the next level with a built to scale cloud contact centre platform
This white paper is a business briefing for C-Level Executives on how integrating a range of technologies - including unified communications, service oriented architecture, virtualization and cloud computing - can transform the productivity and profitability of large enterprises.
Finding the right IT service provider is not as simple as it may seem. Choosing a service provider based exclusively on low price may be good for your bottom line, but may fall short on delivering the right level of IT expertise and resource scalability for long-term advantage.
As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation, and service delivery. These include technologies, processes, and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.
End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
In the financial services industry (FSI), high-performance compute infrastructure is not optional; it’s a prerequisite for survival. No other industry generates more data, and few face the combination of challenges that financial services does: a rapidly changing competitive landscape, a complex regulatory environment, tightening margin pressure, exponential data growth, and demanding performance service-level agreements (SLAs).
All of these elements of growing connectivity have the potential to significantly increase productivity, streamline operations and enhance service levels to citizens and stakeholders. But these benefits are only one side of the story. The added complexity of the new eGovernment environment also creates many new challenges, as government agencies search for effective ways to secure and control access to the rapidly growing number and variety of gateways to their ecosystems.
With IT under increasing pressure to deliver on availability service levels and make a positive impact on the business, having a robust, efficient, and reliable modern data protection strategy is a must. Making the right IT investments can be instrumental in moving the needle, and leveraging the right tools and technology can make a substantial impact.
In a perfect world, downtime would be a thing of the past, however, as organizations continue their digital transformation journeys, more data assets are being created—generating, in turn, higher availability demands. Delivering on availability service levels is not just a technical responsibility, but also a business imperative extending well beyond IT. The consequences of failing to meet service levels can be dire and costly. Read this white paper to learn how the right tools can minimize downtime.
Financial services firms are turning to Business Spend Management (BSM) as a Strategic Solution
Beset by competitors and burdened by ever-shifting regulatory requirements, financial services firms are turning to cloud-based technology to gain better control over—and visibility into—spending. In the process, they are becoming fiercer competitors.
Download this ebook for insights into how you can improve your organization's financial health and how:
A cloud complete-BSM solution can track and measure all purchasing activities, identifying patterns that provide opportunities for negotiating discounts, and better managing risk
To increase savings across source-to-contract, procure-to-pay, travel & expense management, as well as risk and supplier management
Modern technology enables the finance function to take cost-management to a deeper level—without investing in IT infrastructure
Download this white paper to learn more about these notable findings from IDC's study of HP DC Service customers.
HP Datacenter Care Service can reduce the costs of delivering mission-critical business processes by 23%.
HP's Datacenter Care Service solution is able to reduce downtime by 88%, adding five hours of uptime annually to each internal user and $835,000 in revenue to each organization.
Increasingly, x86 servers will need a higher level of operational support.
On average, companies in this study were able to recognize an average ROI of 456% and pay back the initial investment in HP DC Service in six months.
As the use of cloud solutions in government increases, both business and IT leaders are recognizing that the safety and success of their business depend on finding ways to take full advantage of cloud innovation while ensuring consistent service levels, data management and privacy, and user experiences. Hybrid IT management includes aligning the organization around service levels, cost control, security, and IT-enabled innovation.
"Now there’s an innovative new way to move enterprise applications
to the public cloud while actually reducing risks and
trade?offs. It’s called multicloud storage, and it’s an insanely
simple, reliable, secure way to deploy your enterprise apps
in the cloud and also move them between clouds and on?
premises infrastructure, with no vendor lock?in. Multicloud
storage allows you to simplify your infrastructure, meet your
service?level agreements, and save a bundle."
Published By: Dell EMC
Published Date: Nov 08, 2016
Your data center struggles with competing requirements from your lines of business and the finance, security and IT departments. While some executives want to lower cost and increase efficiency, others want business growth and responsiveness. But today, most data center teams are just trying to keep up with application service levels, complex workflows, and sprawling infrastructure and support costs.
Published By: Broadsoft
Published Date: May 25, 2017
There is a lot of industry buzz about Key Performance Indicators (KPIs), but most contact centers currently focus on only one or two core KPIs, such as “Service Level,” and are only equipped to optimize these KPIs locally. Few contact centers have the tools to manage performance globally.
The Cisco UCS solution provides all management and configuration services at the centrally located Fabric Interconnects, so you can manage large-scale deployments from a single location. This method lets you consolidate hardware and streamline management. The IBM Flex System solution uses a distributed management model with chassis-level control. This method adds to the complexity to the hardware configuration, which can increase management needs.
Protecting your business-critical applications without impacting performance is proving ever more challenging in the face of unrelenting data growth, stringent recovery service level agreements (SLAs) and increasingly virtualized environments. Traditional approaches to data protection are unable to cost-effectively deliver the end-to-end availability and protection that your applications and hypervisors demand. A faster, easier, more efficient, and reliable way to protect data is needed.
Imagine an environment where business decisions drive application choices and policy, with no regard for infrastructure, where best practices are implemented based solely on business requirements—and a “guaranteed service level” means just that. The IT of the future will be an elaborate business operation unencumbered by past technology decisions, one capable of providing exact service levels to multiple constituencies while continually optimizing costs.
There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.
The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given.
And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.
At an unprecedented pace, cloud computing has simultaneously transformed business and government, and created new security challenges. The development of the cloud service model delivers business-supporting technology more efficiently than ever before. The shift from server to service-based thinking is transforming the
way technology departments think about, design, and deliver computing technology and applications. Yet these advances have created new security vulnerabilities as well as amplify existing vulnerabilities, including security issues whose full impact are finally being understood. Among the most significant security risks associated with cloud computing is the tendency to bypass information technology (IT) departments and information officers.
Although shifting to cloud technologies exclusively may provide cost and efficiency gains, doing so requires that business-level security policies, processes, and best practices are taken into account. In the absence of these standard
Code updates happen for one main reason:
safety improvement. NEC (National Electrical
Code) Article 408.3 helps take electrical safety
for service entrance panels to a new level.
The code, updated in 2017, includes provisions to provide shock
protection via panelboard barriers. The barriers protect from energized
conductors on the line terminals of the main overcurrent protection
device (OCPD) in a panelboard. When the main circuit breaker in
a panel is turned off, line side terminals and conductors remain
energized from upstream via the utility or another panelboard. With
these barriers in place and the main OCPD turned off, installers are
better protected when pulling wires into the panelboard. Today, all
panelboards are shipped with shock-protective barriers. However,
barriers are new to installation procedures, so contractors may not
recognize them and accidentally throw them out—easily and often.
Most organizations are in the midst of some form of digital transformation (DX),
transforming how they bring products and services to the market—and ultimately
deliver value to their customers. But DX initiatives also bring complexity for the
network operations team. With business-critical services distributed across
multiple clouds, this leads to potential performance issues, especially at
Given these realities, it is no wonder that software-defined wide-area network
(SD-WAN) technology is rapidly going mainstream. Unfortunately, SD-WAN is an
example of the paradox of DX: transformative technology can potentially move the
business to the next level, but the expanded attack surface it creates can expose
the organization to significant risk. That is why an SD-WAN deployment, like every
other DX effort, should be accompanied by a security transformation (SX) that
rethinks outdated principles, broadens protection beyond the data center, and
integrates the security archit
Cloud services are a pillar of a digital transformation,
but they have also become a thorn in the side of many
security architects. As data and applications that were
once behind the enterprise firewall began roaming
free—on smartphones, between Internet-of-Things
(IoT) devices, and in the cloud—the threat landscape
expanded rapidly. Security architects scrambled to adjust
their technologies, policies, and procedures. But just
when they thought they had a handle on securing their
cloud-connected enterprises, new business imperatives
indicated that one cloud wasn’t enough.
Modern enterprises operate in a multi-cloud world,
where the threat landscape has reached a new level of
complexity. Security teams are juggling a hodgepodge
of policies, threat reports, and management tools. When
each cloud operates in its own silo, the security architect
has even more difficulty supporting the CISO or CIO with a
coherent, defensible security posture.
Looking to increase billable utilization for your project teams? While creating high levels of employee satisfaction? And avoiding talent burnout? The top five percent of professional services organizations (PSOs) are experiencing low levels of talent attrition, high levels of employee satisfaction, impressive billable staff utilization rates, and increased revenue from every employee, consultant, and project. Download this eGuide to discover how.
What if your database could install, manage, secure, and upgrade itself—with little or no manual administration required? Now it’s possible, thanks to machine learning, artificial intelligence and the power of the cloud.
Discover how the Oracle Autonomous Database is:
• Self-driving: Tell it the service level you want to achieve, and it does the rest.
• Self-securing: It installs patches automatically and uses AI to counter threats.
• Self-repairing: It patches, scales, and tunes itself while your operations are running, to deliver 99.995% uptime.
Discover the power of autonomous data management. Download now.