For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customization. This complexity makes it costly and difficult for support organizations to adapt—and places an increasingly substantial burden on the agility and efficiency of the business as a whole. CA Cloud Service Management is a clearly differentiated alternative to traditional service desk platforms. CA Cloud Service Management is purpose built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short. Implement in days, adopt with minimal training, configure without programmers, automate end-user requests, and get automatic upgrades.
For your hybrid cloud, you need visibility and actionable intelligence across both on-premises infrastructure and multiple cloud services. Learn how the right analytics software will help you gain new insights into your IT Infrastructure and improve control of your data in the hybrid cloud.
5G will be a transformative force, offering enhanced mobile broadband and enabling a huge volume of machine to machine communications, based on its ultra-reliable, and low latency network. For comms service providers it puts them in a strong position to offer new services, including in the Internet of Things (IoT), visual computing, analytics, and enhanced mobility.
Read this whitepaper and see why the shift toward self-service data analytics is empowering leading analysts and analytic teams to improve processes, eliminate repetitive tasks, build better relationships with IT, and deliver deeper insights faster.
According to Forrester, the level of analytic satisfaction within organizations is on the decline.* The traditional multiple-step, multi-tool legacy approach is a slow, time-consuming, and in most cases, a costly process that prevents organizations from making faster decisions with confidence. Data analysts today need an agile solution that empowers them to take charge of the entire analytics process.
Download The Definitive Guide to Self-Service Data Analytics to:
Understand why traditional analytic tools designed for data scientists are not ideal for data analysts like you
Learn how self-service data analytics delivers the ease of use, speed, flexibility, and scalability you require
See how Alteryx stacks up against traditional data prep and analytics tools
Find out how self-service data analytics bridges the gap across skills, speed, and depth of analysis to empower you to achieve ever-greater insights without coding or depending on other departments.
Published By: LogMeIn
Published Date: Feb 27, 2018
24/7 Self-Service Support Center: Bold360 ai’s 24/7 context driven support center was implemented, allowing users to instantly discover relevant content from the smart knowledge database. Dynamic FAQs displayed trending topics in real-time to speed up customer resolution and discoverability.
Real-Time Customer Analytics highlight unanswered questions, giving Premium Credit instant visibility of missing topics, questions driving ticket volume, and more.
“Vestas is a global market leader in manufacturing and servicing wind turbines,” explains Sven Jesper Knudsen, Ph.D., senior data scientist. “Turbines provide a lot of data, and we analyze that data, adapt to changing needs, and work to create a best-in-class wind energy solution that provides the lowest cost of energy.
“To stay ahead, we have created huge stacks of technologies—massive amounts of data storage and technologies to transform data with analytics. That comes at a cost. It requires maintenance and highly skilled personnel, and we simply couldn’t keep up. The market had matured, and to stay ahead we needed a new platform.
“If we couldn’t deliver on time, we would let users and the whole business down, and start to lose a lot of money on service. For example, if we couldn’t deliver a risk report on time, decisions would be made without actually understanding the risk landscape.
Euler Hermes is the world's leading provider of trade credit insurance. Its credit and accounts-receivable insurance enables companies of all sizes to trade with confidence at home or abroad. Its credit intelligence network enables analysis of the financial stability of more than 40 million businesses across the globe.
Evolving to the next level of IT effectiveness requires a new level of integration and analysis of cross-silo management information. This involves linking application status and root-cause information with infrastructure status and relating that to impact on IT service quality. Read this brief to learn how this approach to IT management can benefit your organization.
Published By: Pentaho
Published Date: Apr 28, 2016
Today, the need for self-service data discovery is making data governance a charged topic. As business-driven data discovery emerges as a fundamental need, the ability to ensure that data and analytics are trustworthy and protected becomes both more difficult and more imperative. This research explains how to manage the barriers and risks of self-service and enable agile data discovery across the organization by extending existing data governance framework concepts to the data-driven and discovery-oriented business.
- The implications of the "freedom vs. control" paradox
- How to design for iterative, "frictionless" discovery
- Critical checkpoints in data discovery process where governance should be in place
This whitepaper first looks at the fundamental requirements that a BI solution should deliver to your company. Next, this whitepaper covers the 11 Key Questions that you should be asking of a future BI technology partner. When the BI provider can answer Yes to all of these questions, you have BI that is capable of fulfilling your analytical and reporting needs .
Birst’s Salesforce Reporting and Analytics helps sales managers analyze all of the critical salesforce.com data to uncover insightful pipeline information. Combining sales data with marketing, financial and operational data to obtain a comprehensive view of the pipeline is where Birst excels.
Discover seven indications that you need advanced analytics for your CRM application and why they matter. Learn about common CRM data analysis pain points and how advanced CRM analytics can solve them.
Covering 23 vendors and 5 market segments, the 2013 Wisdom of Crowds Business Intelligence Market Study helps readers understand the current market landscape including the perceptions and plans of organizations adopting BI solutions, the latest user trends and technology.
This BI guide has 10 real-life business scenarios that will elicit your business intelligence requirements in plain English. Key stakeholders and executive sponsors will get an easy-to-digest view of business intelligence requirements without getting into the details.
In this book we describe best practices honed through 13 years of experience and partnership with some of the leading technology companies in the world.
These best practices will give you insight into three key areas:
• Data management & renewal opportunity generation
• Sales strategy & execution
• Continuing the renewal cycle
We hope you enjoy this book!
Adobe article that condenses/highlights key findings from the Econsultancy Digital Marketing in the Financial Services and Insurance
Sector 2017 Study, an in-depth, 5000+ word report covering FSI executives’ opinions on:
– General trends in retail banking, investment banking, and insurance
– Internal structures their companies are using to execute digital transformation
– The biggest threats/disruptions in the industry
– The biggest priorities in 2017 (leaders are focusing on both customer retention and customer acquisition, mainstream is focusing just on customer retention)
– Main sources of sales and leads (digital + mobile are steadily increasing sources)
– Digital marketing budgets & investment areas (leaders are investing more in digital marketing automation and analytics)
– Use of the cloud and AI to automate analysis and marketing
– The importance of multichannel personalization
– Innovation in the types/formats of products/services provided (leaders are focusing on imp
Customers that are migrating to Microsoft Office 365 or on-boarding other cloud apps have complex requirements, particularly when it comes to the security of the service. Over the last 20 years, cyber security has evolved and now dominates the headlines. More than ever, users are accessing their messaging and productivity tools from untrusted networks, devices and workstations and providing multi-factor and analytics has never been more critical.
This whitepaper details how ADCs and virtual appliances are inflexible, expensive, and lacking in visibility in contrast to the central management, autoscaling features, intelligent analytics, and flexibility offered by the Avi Vantage Platform. This document
also outlines 7 key considerations that you should evaluate before you refresh your current load balancers:
1. Automation and Self-Service
3. Applica tion Analytics and
5. Hybrid Cloud
6. Ecosystem Integrations
7. Total Cost of Ownership