Delivering exceptional customer experiences has become a key differentiator for top organizations today. Now you can see where your peers and competitors stand in the new Forbes Insights report Data Elevates the Customer Experience. This report is a comprehensive follow-up to an October 2015 preliminary pulse survey conducted among 105 executives of large global organizations. It identifies three categories of organizations – leaders, explorers and laggards – and measures the progress they have made with the data-driven customer experience based on three key pillars: organization (people), openness (data) and orchestration (processes). Read the results, find out where you stand and glean some new ideas from your peers about how to elevate the customer experience.
If you’re not a unicorn now but want to be one, keep reading. Organizations are moving toward creating greater agility for their businesses. It’s a big effort, but you will reap the rewards. In fact, you’ll see real business results even when you complete just the first step.
This paper will help you:
• Identify steps to transform your organization and increase business agility
• Clarify what makes each step in your transformation stick
• Pinpoint the mindset changes you need to create and sustain the organizational health that empowers
people to regularly and quickly respond to change
Are you setting unattainable targets? It seems counter-intuitive, but 95% of Chief Sales Officers (CSOs) reported higher revenue targets and 86% are not very confident they can reach them.
With over 25 years in sales – 15 of those in sales management and 3 years in executive leadership, I’ve seen my share of sales failures and successes.
In that time, I’ve learned that if you want to be a sales leader who can easily adjust plans and withstand a barrage of obstacles, you’ll need the support of a knowledgeable sales team, modern best practice processes, and technology.
With this holistic approach, you can design the optimal plans and effectively implement them to drive performance.
This brief will act as your roadmap with tips about how best to utilize people, processes, and technology to improve your company’s sales performance.
But what seems like a spoon full of sugar is often a tough pill to swallow when you consider regulatory requirements from agencies like the FDA for use of these networks. Adopting new technologies that allow employees to share information and exchange ideas with each other and with your customers is often the best way to achieve better business results, but doing so can involve considerable risk. That’s because the content people create using these technologies is subject to the scrutiny of regulators, legislators, and litigators. On top of that, increasing litigation has made it a business requirement to consider solutions that help bring down skyrocketing legal costs. Pharmaceuticals companies must be knowledgeable of, and abide by, specific information retention regulations in every country where they do business, including those countries that prohibit data from leaving the countries’ borders. Not having technology in place to help manage these requirements and increasing risks, or
As an HR leader or someone who works in a talent management, recruiting, compensation, workforce planning, learning or technology role, the challenges you face are many. Filling positions faster at the lowest cost. Connecting your people to company strategy. Motivating and rewarding people to improve engagement and productivity. Developing skills. Reducing turnover. And beginning to build your future workforce today.
This E-book shows you how SuccessFactors BizX solutions can release the full potential of your workforce. More than automation and efficiency, it's about improving the ways you execute day-to-day work and getting real results.
With great change comes great opportunity, especially for organizations eager to build success around their talent. Download this whitepaper to see what 7 actions need to be taken to ensure your organization delivers what the people want.
In this webcast, we discuss how companies excel when they empower their people to drive the business forward. While strategies, organization, motivation, and leadership all set the stage for business success, you also have to give your people the right tools, information, and opportunities to see results—because ultimately success is determined by your people. Learn why we call a business that fosters a winning environment a "people-ready business."
Businesses don’t garner insights or make decisions. Businesses don’t close deals, invent new products, or find new efficiencies. People do. Companies excel when they empower their people to drive the business forward. But to see results, you also have to give your people the right tools, information, and opportunities—because success ultimately comes down to your people.
As consumers, we’re all having more experiences that seem almost magical:
You’re in a mall when suddenly your smartphone beeps. It’s an offer for 20% off a pair of shoes you’ve been looking at online — from the store you just walked past!
As business people, we know it’s not magic, but rather analytics powering these outstanding customer experiences.
Analytics have evolved to the point where they answer an expanding range of useful questions. But understanding the different types of analytics – descriptive, diagnostic, predictive and prescriptive - and how to use them in your business can be challenging.
Download the eBook to learn about the least understood – yet most powerful – tool in the analytic arsenal.
Prescriptive analytics enable you to estimate and compare the likely outcomes of any number of actions, and choose the very best action to advance business objectives. Getting there isn’t as difficult as you think.
Start your journey. Download the eBook today.
The focus on employee engagement as a driver of better business results has gotten so much traction it’s spawned an entire category of solutions within the HCM universe. But if you’re a SumTotal client, you already own a tool that has incredible — but often-overlooked — potential for creating an environment in which engagement can not only flourish, but actually be sustained.
It’s all about having content that strategically positions your company, is easy to find, and truly engages your employees to seek opportunities to make a difference and to grow professionally.
To really shape your SumTotal LMS into the effective piece of technology you know it can be — to see it achieve the results you and your leadership team expect it to deliver — you need to be a content architect and have a great content strategy.
Now you can learn the process Bluewater has developed through years of experience helping clients worldwide maximize their SumTotal LMS to drive higher engagement and better business results:
• Mapping out a plan for engagement success
• Understanding the negative effects when you don’t have a content strategy that makes strategic sense for your organization — on employees, leaders, LMS owners, and learning practitioners
• Architecting content for engagement today — and for the road ahead
• Building the framework for a rich content ecosystem where learners feel at home
• Focusing on people, processes, and technology: an approach to content strategy that supports a culture of engagement
It’s all about being ridiculously happy with your SumTotal LMS.
Workday provides an entire suite of global applications for your enterprise – from Finance to HR – all delivered in the cloud, all designed for the way you work.
Fill in the form to view our Product Preview. You’ll see how Workday enables your organisation to:
Operate with a complete picture of the company
Align people and financial performance
Keep your workforce engaged and supported
Embrace change across the enterprise
View a demo today.