Published By: Genesys
Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model.
Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office.
Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
Complex hybrid environments can make it difficult to track interdependencies, increasing the risk of disrupting critical business services. In this research paper by EMA, you’ll learn how application discovery and dependency mapping can help you:
• Meet granular targets for availability, cost, and time-to-revenue for cloud services
• Accelerate mean time to repair (MTTR) while communicating better with stakeholders
• Manage even the most complex hybrid environments more efficiently and effectively
• Understand the impact of proposed changes and potential security risks to guide decision-making
What you see isn’t always what you get with HR, talent, and learning software. Did you know that, even with the rigour frequently put into selection, two-thirds of HR software projects fail to produce at least half of the expected benefits? Or how about that a recent research project from Clarkson University determined that there was no link between HR software and HR’s ability to be more strategic? Even though HR technology is often sold as “best practices in a box,” looks can be deceiving. To avoid being duped by pretty demos of software with no substance and find a partner that can meet the hidden complexities that exist in your unique processes, you need to ask the right questions.
Talent is an increasingly critical differentiator of corporate performance and poses one of the most significant barriers to growth. CEB research finds that boards at top-performing companies are twice as likely to have a deep understanding of talent issues as boards at lower-performing competitors. However, most boards lack sufficient understanding of key talent issues facing the companies they oversee, particularly because the data and analysis they receive provide limited insight. This whitepaper outlines the critical talent conversations every board should have and shows how industry leaders are broadening their understanding of talent issues and assurance about critical talent risks by expanding the perimeter of talent issues they monitor beyond executive leadership and reshaping conversations on executive performance evaluation and succession.
This guide is designed to break down the complex challenge of mitigating third-party corruption risk into manageable components. Based on hundreds of member conversations and extensive research, we believe that successful companies conduct third party due diligence in five key phases.
If you’re a sales manager, you’re probably feeling stuck in the middle. On one hand, you have a huge employee engagement movement going on with HR departments focusing on developing leaders and recognizing achievements with substantial budgets. On the other side, marketing departments are using technology and creativity (and also large budgets) to connect with and educate customers about their products, solutions and brands.
The trend is to challenge every dollar spent on sales compensation to maximize ROI. HR departments are treating salespeople like all other employees. And customers are going online to avoid anyone with sales in their title.
Based on our research and applications we see in our customers’ leading sales initiatives, if you’re a sales manager, you are trying to maximize results out of your sales team by increasing your teams engagement to meet company goals. Download this white paper to see which eight trends you should consider as you strategize for the year.
Published By: Monetate
Published Date: Sep 30, 2014
Real-time marketing is one of those buzzwords that sounds good. But, when you ask someone what it means, you get a pretty fuzzy answer.
So, we decided to clarify that answer with exclusive research, produced in association with Econsultancy, that provides a snapshot of the real-time marketing landscape in 2014. Inside this report, you’ll learn how to leverage best real-time marketing practices to drive better customer experiences and increased revenue.
ABI Research’s Securing Medical Devices Technology Analysis Report analyzes the current risks posed by medical devices, noting various security issues, potential vulnerabilities, and the threat landscape. It reviews implementation mechanisms and efforts in medical device cybersecurity and safety. The final section looks at how the healthcare ecosystem is responding to the issues and the vendors driving change.
The network has never been as critical to the healthcare sector as it is today. Electronic health records, Wi-Fi-connected medical devices, and clinician smart phones are among a plethora of healthcare technologies that depend on a stable network.
The consistent development of this infrastructure is key for the healthcare sector to continue its successes in creating new possibilities for management, patient and family experience, and patient outcomes.
Extreme Networks posed key questions to Nolan Greene, a senior research analyst with IDC’s Network Infrastructure group, who highlights the critical issues healthcare IT professionals must consider when building a network that maintains industry needs.
Download this report to learn about:
• Why having a modern healthcare infrastructure is so important
• The major challenges IoT brings to healthcare networks
• How IEC 80001 is impacting compliance
• Trends that confront a network IT professional in healthcare
• Risks Healthcare IT must eli
Published By: Storiant
Published Date: Apr 27, 2015
Emerging storage vendors offer data center managers and storage administrators new antidotes for their storage challenges. This research details five companies that provide innovative storage capabilities via new architecture and deployment methods, and looks back at two past Cool Vendors.
Join data protection experts from Forrester Research, NetApp and AWS and find out how to secure your Microsoft Office 365 business-critical data from accidental deletion, corruption, or malicious intent.
Published By: LifeLock
Published Date: Mar 02, 2015
Every interaction, every communication, every touch point creates a digital breadcrumb — a piece of data that can put people at greater risk of identity theft. This paper from Forrester Research compares various segments and demographics to understand which groups are at the greatest risk of identity theft.
Published By: Aternity
Published Date: Oct 20, 2015
This exclusive guide (a $1295 value), featuring Gartner Research, provides an overview of the five key capabilities for improving enterprise mobile workforce productivity beyond traditional monitoring. It also give you access to Gartner’s Market Guide for Mobile Application Performance Monitoring and Industry use case examples on how Aternity Mobile APM has improved both customer and workforce end user experience.
The guide also explains how, when it comes to actually measuring and improving the end user experience, Aternity Mobile APM uniquely addresses what counts most to the mobile workforce – the performance of the app as it renders on any device.
Published By: Mimecast
Published Date: Nov 14, 2018
What if your employees were more informed about security threats, more skeptical about what they receive in email, and less likely to click on malicious links in email without first verifying them?
There are some impactful, quick wins that you and your organization can realize by implementing security awareness training. This recent in-depth survey of security professionals by Osterman Research shows that the leading security concerns across organizations are all areas in which security awareness training can yield significant benefits.
Here are some suggestions on processes and practices to consider when developing a security awareness training program that will actually change behavior and make the organization less likely to fall prey to a cyberattack.
Published By: Brocade
Published Date: Jun 07, 2016
New research shows 77% of organizations believe poor application performance at peak times is impacting revenue. Discover how to increase online revenue with faster applications. Learn more in the report: Why Smart Organizations Maximize App Performance.
Published By: Dynatrace
Published Date: May 24, 2016
This guide, compiled from numerous client interviews, best practices and real-life project experiences, will:
- Walk you through tools like the Gartner Magic Quadrant
- Provide organized criteria to evaluate vendor capabilities in detail
- Define why these criteria matter
- Give you an example of the typical evaluation process and timeline for an Application Performance Management buyer
Batesville deployed Oracle Sales Cloud to replace an aging custom application that didn’t support managers’ need for greater visibility into the company’s evolving product mix. Nucleus found the deployment enabled Batesville to increase the productivity of sales people and managers and enable managers to have more visibility into the pipeline to increase coaching opportunities.
Many potential customers and partners of Oracle Sales Cloud would like to understand from third parties if the claims Oracle makes about the product are accurate. Conducting extensive research, including interviewing customers, systems integrators, and others with firsthand experience of the application, has allowed Constellation to provide an objective view through three customer case studies.
This report offers insights into four of Constellation’s primary business research themes, the Next-Generation Customer Experience, Technology Optimization and Innovation, Digital Marketing Transformation and the Future of Work.
What digital trends are forcing CDN services to evolve? CDN services are changing, and web and application delivery professionals are navigating the evolving CDN landscape. Read the Forrester Research Report, "CDNs Extend to Web Performance Optimization and End-To-End Cloud Services" to learn what new capabilities are required from the Next Generation CDN.
"Many large enterprises struggle to decide which workloads and systems should be deployed in the public cloud versus on premise. With a strong on-premises platform in place, organizations benefit from increased reliability, speed, and security. On the other hand, by leveraging the public cloud, they gain increased flexibility and recovery capabilities. So, what goes best where?
Jim Rapoza, Senior Research Analysts at Aberdeen Group and Chuck Hollis, Senior VP at Oracle, will provide guidance aimed at helping organizations choose the right platforms for their critical workloads. They will analyze how Best-in-Class enterprises effectively integrate on-premises solutions and the public cloud, and recommend steps that businesses can take to become IT infrastructure leaders."
Published By: Staples
Published Date: Jun 01, 2017
Watch this on-demand webinar to hear senior research director Patrick Connaughton from the Hackett Group review the latest research on supplier segmentation and stratification strategies. You’ll also get practical advice on implementing these best practices at your organization.
Is it time to replace aging servers or bolster your existing infrastructure? There’s a lot to consider, but industry best practices can guide your research and help you select the right servers to run your small or midsize business.
"As the EU General Data Protection Regulation (GDPR) looms overhead, finding specific answers to these obvious questions, How do I best want to secure my data, and which kind of data? Which milestones along the development journey are most at risk?, you might also begin to ask the right questions about how to solve them, and with that, begin ticking the GDPR box for each and every task at hand.
View this Computing Research report to understand why GDPR is a state of mind, not just a technology solution."