research

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Published By: Oracle     Published Date: Aug 08, 2013
Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.
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oracle, global customer experience, cx benchmarking
    
Oracle
Published By: Oracle     Published Date: Aug 09, 2013
This e-book draws on the insights of independent researchers, Oracle Human Capital Management (HCM) product and industry experts, and Oracle HCM customers. It aims to provide both inspiration and practical roadmaps to simplify workforce management, build the best talent, and help HR leadership make a major contribution to their companies’ overall success.
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driving, hcm, oracle, human resources
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.
Tags : 
customer experiences, customer service, oracle, rightnow cloud, cloud, crm
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
This e-book draws on the insights of independent researchers, Oracle Human Capital Management (HCM) product and industry experts, and Oracle HCM customers. It aims to provide both inspiration and practical roadmaps to simplify workforce management, build the best talent, and help HR leadership make a major contribution to their companies’ overall success.
Tags : 
driving, hcm, oracle
    
Oracle
Published By: SAP     Published Date: Nov 06, 2015
Este relatório sobre a pesquisa global com executivos financeiros examina como as finanças devem transformar processos e sistemas discretos em cadeias de valor em rede e plataforma de tecnologia comum e ainda automatizar intervenções manuais. Com o Ariba Network, a SAP proporciona visibilidade completa e em tempo real dos dados-chave e conecta finanças a suprimento, tesouraria e muito mais.
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SAP
Published By: SAP     Published Date: Nov 06, 2015
In the survey conducted by CFO Research among senior finance executives at large companies, see how finance professionals are adapting to the accelerating pace of change in their companies, their markets, and their technology.
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finance executives, finance provessionals, cfo, finance, value-added finance function
    
SAP
Published By: SAP     Published Date: Nov 06, 2015
This report on a global survey among finance executives examines how finance must transform discrete processes and systems into a networked value chain and common technology platform and automate manual interventions. With the Ariba Network, SAP provides deep, real-time visibility into key data and connects finance to procurement, treasury and more.
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finance functions, finance, cfo, finance executives, visibility, data, procurement
    
SAP
Published By: SAP     Published Date: Nov 06, 2015
Leia a pesquisa da CFO Research com executivos financeiros de grandes companhias e saiba como eles estão se adaptando ao ritmo acelerado das empresas, dos mercados e da tecnologia.
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SAP
Published By: SAP     Published Date: Nov 12, 2015
The survey conducted by Loudhouse Research of 1,010 executives with responsibility for governance, risk and compliance (GRC) in their organizations found increasing risk and regulation complexity is now the biggest pressure on organizations’ GRC functions.
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risk, risk management, governance risk and compliance, grc, regulation complexity, finance
    
SAP
Published By: SAP     Published Date: Nov 16, 2015
In the survey conducted by CFO Research among senior finance executives at large companies, see how finance professionals are adapting to the accelerating pace of change in their companies, their markets, and their technology.
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SAP
Published By: SAP     Published Date: Nov 16, 2015
This report on a global survey among finance executives examines how finance must transform discrete processes and systems into a networked value chain and common technology platform and automate manual interventions. With the Ariba Network, SAP provides deep, real-time visibility into key data and connects finance to procurement, treasury and more.
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SAP
Published By: Oracle     Published Date: May 03, 2018
Cloud services are poised to boost US GDP by $2 trillion over the next decade, according to new research commissioned by Oracle—but not every firm will benefit. In Intelligent Finance: How CFOs Can Lead the Coming Productivity Boom, Dr. Michael Mandel, senior fellow at the Mack Institute for Innovation Management at the Wharton School, shares how finance leaders across industries can help their organizations benefit from the coming wave of US productivity using cloud services—and the emerging technologies and global best practices they deliver.
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finance, cfo, productivity, industry, oracle, delivery
    
Oracle
Published By: Pega     Published Date: May 24, 2016
Technology is empowering today’s consumers like never before. Consumers are getting used to buying, communicating and interacting with service providers whenever and however they want. Downtime is unacceptable and as a result broadband and telco providers are constantly put to the test with regards to customer service. There is an enormous disconnect between what customers expect and what broadband and telco providers are actually providing. All customers want to be understood as individuals, but this need is not always being met. Moving forward, broadband and telco providers need to differentiate themselves and provide innovative solutions in order retain as well as gain new customers. It is no surprise that nearly half of broadband/Telco providers believe customer service is a critical competitive differentiator. Download this research study and learn how broadband and telco providers can improve customer service.
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Pega
Published By: Pega     Published Date: May 24, 2016
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs.
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Pega
Published By: Pega     Published Date: May 24, 2016
In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.
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Pega
Published By: Pega     Published Date: May 24, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
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Pega
Published By: FusionOps     Published Date: Jun 15, 2016
Bimodal capabilities, customer intimacy and advanced analytics can all be enabled by digital technologies, allowing supply chains to be both cost-effective and innovation-driven. This research explores the implications of these leading trends for chief supply chain officers.
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FusionOps
Published By: Panasonic Business Mobility Solutions     Published Date: Sep 06, 2016
A surprising 80% of the 30 million1 warehouse workers worldwide, in the field of transportation and logistics, are still using pen and paper in a physically-intensive environment that increasingly demands accuracy and real time feedback. With warehouse efficiency, so closely tied to customer satisfaction in areas like ecommerce, the low penetration of digital solutions—20% as recent as 2014, is surprising. Unless an organization has a fully automated warehouse, the job is heavily labor-intensive. VDC research reveals that as long as human labor plays a dominant role in warehousing, any technology that optimizes workflows and improves accuracy will add tremendous value
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mobile workforce, laptops, tablet, mobile computing, productivity, rugged, mobile handheld, mobile scanner
    
Panasonic Business Mobility Solutions
Published By: Zendesk     Published Date: Jan 03, 2019
To successfully meet customer demands for more immediate, personalized attention, companies are leveraging new technologies that go beyond traditional voice and email. By implementing such channels as live chat, social media, mobile apps, SMS/text messages, self-help solutions, and more, companies can now be ready wherever and however the customer wants. The following report, sponsored by Zendesk, is based on an online survey of 1,044 U.S. consumers who have received online or phone customer service. The research goal was to better understand present customer expectations and to quantify the impact of customer service on business results. Questions were asked about past experiences with customer service, as well as preferences and opinions. Certain questions were repeated from a similar 2013 survey to enable trend analysis.
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Zendesk
Published By: IBM APAC     Published Date: May 18, 2017
Technological advances are transforming the way we connect, disrupting the status quo and creating huge turbulence. Industries are converging, and new opportunities and threats are emerging, as never before. So how are CIOs managing their way through the mayhem? In the first installment of our latest C-suite Study, we interviewed 5,247 top executives to find out what they think the future holds and how they’re positioning their organizations to prosper in the “age of disruption.” This report delves more deeply into the views of the 1,805 CIOs who contributed to our research – and what the IT gurus of the most successful enterprises do differently.
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insights, technology, cios
    
IBM APAC
Published By: Rohde & Schwarz Cybersecurity     Published Date: Nov 28, 2017
According to many market research analysts, the global wireless access point (WAP) market is anticipated to continue its upward trajectory and to grow at an impressive compound annual growth rate (CAGR) of approximately 8% through 2020. Many enterprises are utilizing cloudcomputing technology for cost-cutting purposes, eliminating investments required for storage hardware and other physical infrastructures. With significant growth expected in Internet usage, particularly bandwidth consuming video traffic, WAP vendors need to enable their customers to monitor and improve device performance, improve end user experience, and enhance security. These customers include general enterprises that offer Internet access to patrons like airports, hotels, retail / shopping centers and so on. These external Internet access providers can differentiate themselves by offering optimum service through advanced network analytics, traffic shaping, application control, security capabilities and more.
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utilization, challenges, dpi, benefits, airport, public, wifi, qoe, qos, security
    
Rohde & Schwarz Cybersecurity
Published By: VMware     Published Date: May 20, 2011
This research paper highlights the necessity of migrating off Windows XP to Windows 7, before it creates an extra budgetary and resource burden on your organization.
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vmware, windows 7, migration, windows xp
    
VMware
Published By: IBM UK - ISM&S Storage     Published Date: Nov 15, 2011
To maintain its position at the forefront of international research, the Institute for Computational Cosmology at Durham University wanted to develop a new high-performance computing cluster - find out how they did it.
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super comupter, computations, cosmology, delivery, infrastructure, energy, green computing, performance, international, global, cluster, cooling, power, consumption
    
IBM UK - ISM&S Storage
Published By: IBM     Published Date: Nov 28, 2011
Download this IBM white paper from Web Buyer's Guide to learn the next generation solutions for application servers.
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solutions, applications, hybrid, computing, scaled-out, web-based applications
    
IBM
Published By: Adobe     Published Date: Aug 20, 2014
This report crtically evaluates digital experience providers and identifies the 13 most significant software vendors to research, analyse and score them.
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digital experience, adobe, evaluation of software vendors, choosing your software vendor, content delivery, content management, marketing cloud
    
Adobe
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