Learn how augmented reality glasses and drones are being used in advanced search and rescue operations.
Epson’s Moverio smart glasses allow drone pilots to have a heads-up, line-of-sight flight experience, resulting in safer, more productive operations.
Moverio enables real-time access to aerial sensor data from a DJI enterprise drone, allowing operators to see:
Imagery through smoke
Locations of victims
How full a tank is
Make the most out of your Enterprise DJI drone with Epson’s Moverio Augmented Reality glasses.
Click now to schedule a demo
U.S. hospitals waste more than $12 billion annually as a result of inefficient clinical communication. This recent study also found that healthcare communication errors resulted in nearly 2,000 deaths over a five-year period. Streamlined clinical communication can dramatically change these statistics. Download this ebook to learn more.
We subscribed to the email lists of 50 brands in the Internet Retailer Top 1000 to see what type of personalization and triggered messages they use to entice customers back to their websites.
What you'll learn:
• How effectively brands are using customer data to nudge them back onto the purchase path.
• How triggered messages can better engage customers and keep them coming back.
• How browse and cart recovery can rescue revenue that would otherwise be lost.
AA Ireland specializes in home, motor, and travel insurance and provides emergency rescue for people in their homes and on the road, attending to over 140,000 car break downs every year, 80% of which are fixed on-the-spot.
Published By: Riverbed
Published Date: Nov 30, 2016
Digital transformation on the 3rd Platform continues to present unprecedented opportunities and challenges for enterprise networks and the IT professionals who operate them. Indeed, the requirements associated with cloud computing have already reverberated through data center networking, with software-defined networking (SDN) arising as an architectural approach that provided the network with the agility and responsiveness that it lacked previously but has come to require.
Now, the focus is turning to how the WAN must change to accommodate the requirements of cloud applications and services. Fortunately, technologies such as hybrid WAN and software-defined WAN (SD-WAN) are coming to the rescue, giving enterprise IT the means to allow the WAN to meet these challenges directly.
This paper explores the subject of continuous compliance versus audit-driven compliance, as well as how an ongoing approach to compliance makes compliance a positive force for securing data and systems.
The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing businesses have long understood the financial ramifications of a satisfied and engaged customer and continue to act on developing a profitable model to engage, interact, and win with their key customers. This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to empower agents to support more customers better, providing them with multiple, integrated communications channels, and they need to be dedicated to delivering the best customer experience regardless of the support request.
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
Published By: Riverbed
Published Date: Nov 02, 2016
Digital transformation on the 3rd Platform continues to present unprecedented opportunities and challenges for enterprise networks and the IT professionals who operate them. Indeed, the requirements associated with cloud computing have already reverberated through datacenter networking, with software-defined networking (SDN) arising as an architectural approach that provided the network with the agility and responsiveness that it lacked previously but has come to require. Now, the focus is turning to how the WAN must change to accommodate the requirements of cloud applications and services. Fortunately, technologies such as hybrid WAN and software-defined WAN (SD-WAN) are coming to the rescue, giving enterprise IT the means to allow the WAN to meet these challenges directly.