For CDS Global, Infor CRM Epiphany Interactive Advisor is being used to create real-time customer profiles based on historical, personal, and contextual data. Using a combination of real-time analytics and business rules, the data is analyzed to identify the highest-impact offers in real time so that the CSR can make an attractive offer during the call.
When members began expressing wishes to have more exposure to information on financial investments that meet their individual needs, Navy Federal decided to turn to technology that would combine available member data into a comprehensive solution and allow real-time decisions.
When it comes to retail marketing, slow and steady does not necessarily win the race. These days, it's not enough for a merchant to boast reams of data if that data can't be quickly accessed and manipulated to seize marketing opportunities.
Marketers’ social media successes have added to their burdens. Many now have dozens of social pages to manage, thousands of customer comments to monitor, and hundreds of colleagues who want (or need) to participate. Social relationship platform vendors off er tools that help marketers efficiently and responsibly expand their social capabilities.
Think targeting ticks customers off? Actually, it’s quite the opposite. Studies show that 41% of consumers would consider ending a brand relationship because of irrelevant messaging.1 That’s why targeted and personalized content is more important now than ever before.
Customers are evolving. They are evolving in the way they get information about products, what goes into making their purchase decision and ultimately how they buy. Businesses need to evolve and adapt how they manage their customer relationships. Customer Relationship Management (CRM) software was supposed to improve front-end customer engagement across marketing, sales and service. Unfortunately, most systems have the opposite result. Companies spend too much time integrating and maintaining disconnected systems and too little time nurturing relationships. Organizations need to transform their organizations from the inside out—embracing new processes and technologies that gathers, stores and gives them access to customer data so they gain more insight into their customers and therefore create more effective marketing and service programs.
Download this Ebook and gain a better understanding of how a more robust CRM system can improve customer management.
In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.
Learn about the "two tier ERP approach" and how you can leverage SAP S/4HANA Cloud to innovate with digital core in subsidiaries while simplifying the relationship between headquarter and subsidiary and balancing cost, efficiency and innovation.
Maximieren Sie Ihre Rechnungsstellung und stellen Sie einen optimalen Cashflow sicher, indem Sie Ihre Zeiterfassung und Arbeitszeitverwaltung mit der Rechnungsstellung, Buchhaltung und dem Kundenmanagement integrieren. Online-Zeiterfassung und Rechnungsstellung sind jetzt effizienter denn je.
Integrieren Sie Auftragsverwaltung, Fakturierung und Bestandsmanagement mit der Buchhaltung und profitieren Sie von den (Zeit-)Vorteilen. Alles ist miteinander verknüpft. Doppeleinträge gehören der Vergangenheit an. Und weil alles online ist, kann jeder mit der gleichen aktuellen Datenbasis arbeiten.
Modernisieren Sie Ihr Produktionsunternehmen, indem Sie Produktion und Buchhaltung mit der Auftragsverwaltung, Bestandsmanagement und dem Kundenmanagement integrieren. So ist alles einheitlich und Sie erhalten eine nie dagewesene Übersicht über Ihre Produktion. Konzentrieren Sie sich auf gewinnbringende Produkte und seien Sie der Konkurrenz einen Schritt voraus.
Long-term success in business has always been about more than just who you know and what you do. It’s dependent on what you do with your customers, prospects, suppliers and partners to help them succeed. How do you grow relationships with companies where your knowledge of their business is not fully understood, or limited at best? The answer: Data.
Complexity, globalization and digitalization are just some of the elements at play in the risk landscape—and data is becoming a core part of understanding and navigating risk.
How do modern finance leaders view, navigate and manage enterprise risk with data? Dun & Bradstreet surveyed global finance leaders across industries and business types. Here are the top trends that emerged from the study:
1. The Enterprise Risk & Strategy Disconnect—Finance leaders are using data and managing risk programs, but over 65% of finance leaders say there’s missing link between risk and strategy.
2. The Risks of the Use and Misuse of Data—Up to 50% of the data used to manage modern risk is disconnected. Only 15% of leaders are confident about the quality of their data.
3. Risky Relationships—Only 20% of finance leaders say the data they use to manage risk is fully integrated and shared.
Download the study to learn how finance leaders are approaching data and enterprise risk management
Navigating Uncertainty & Disruption in a Post-Brexit World
Risk management and finance professionals are navigating an unprecedented period of uncertainty. In a post-Brexit world, how can business leaders best navigate disruption?
Data has become the most valuable business commodity, but not all data is meaningful. Data that helps you uncover hidden associations with customers, partners and suppliers can be a true catalyst for business transformation and growth.
In this ebook, we have mapped out the crucial steps in the journey towards operationalizing relationship data to:
- Define Relationship Data
- Use relationship data to unlock new opportunities
- Apply relationship data across the organization to drive growth
Stories and statistics behind successful analytics projects
The adoption of analytics across the enterprise is accelerating, and with good reason. Analytics can offer a competitive advantage by helping to identify growth opportunities, circumnavigate risk and improve customer relationships. These insights are becoming crucial parts of the business strategy for executives representing a wide array of industries.
Check out our latest eBook to see how some of the world’s leading companies are using analytics to meet their needs. You’ll receive diverse examples of how organizations applied the latest statistical methodologies, such as: scorecard build, regression, decision trees, machine learning and material change to uncover meaning in data.
The examples represent global brands across critical industries – Financial Services, Insurance, High-Tech, Aerospace, Manufacturing and others – where analytics helped answer their most challenging questions.
PKI is becoming a critical underpinning to help organizations succeed as they roll out new digital business models. Establishing a trusted infrastructure through PKI will help businesses take smart risks, evolve quickly and manage relationships with customers, partners, vendors and employees more effectively.
Published By: ServiceNow
Published Date: Oct 18, 2013
Three IT transformations can help IT get its own house in order to
become the proactive partner of the business. By applying these
concepts, IT departments at major enterprises are changing the
way they engage with their business peers.
Published By: ServiceNow
Published Date: Oct 18, 2013
To reach the customers of IT services, you have to abandon long-entrenched models of IT thinking & replace them with a customer-focused model that focuses on value, experience & context. Join the webinar to understand the issues internal customers face with IT, & see how IT can evolve from being the department of no to the department of now.
Change can impact any aspect of business, from daily operations to processes that develop and transport products and services to relationships with customers to sales and profitability, and any size of business, from large enterprises to midsize and smaller companies.
Cloud is not simply a new technology platform, it’s a new way of running your IT processes. Success changes relationships with users, with services and with operations. Learn what to anticipate as you embark on cloud – and how to ensure success not just in your datacenter, but in your business.
Published By: Lumeris
Published Date: Aug 04, 2014
Providers need new engagement strategies and workflows, such as those offered by Lumeris, which empower consumers to make educated health choices and become partners in their own wellness. In turn, patients need the right support from their providers, in innovative, high-touch forms, so they can make the right health care and financial choices for themselves and their families. Lumeris offers five strategies for effective consumer engagement, as well as the high-touch, technological know-how to activate patients.