Published By: ServiceNow
Published Date: Jan 03, 2017
The scope and value that modern IT service delivery provides a business is increasing dramatically, according to a new research reportfrom Enterprise Management Associates (EMA).
And yet in some organizations legacy ITSM systems contribute significantly to reduced credibility for IT departments who fail to integrate with and support important business concerns. This lack of modern IT service delivery creates multiple issues for the enterprise, including:
Increasing divergence of IT and business performance
Rising costs due to service delivery complexity
Inability to measure and protect a business from potential risks
Informed by extensive research and two compelling deployment narratives, this report examines what EMA calls “next-generation ITSM” and its contributions toward optimizing changing IT and business requirements. EMA contrasts these advances with the risks of staying with legacy ITSM models and then evaluates and itemizes the risks of “doing nothing” by allowing legacy ITS
Typically, Shared Services Center (SSCs) automation initiatives have been undertaken to reduce costs and improve efficiency.
These goals are achieved relatively easily within the first few years, most immediately through reduced labor costs and centralized activities.
In fact, standardization and centralization deliver up to 50% savings. During subsequent phases, technology automation and outsourcing cut costs further. But, if cost reduction is the only clearly defined goal, organizations will reach a point of diminishing returns.
Bell Canada began an initiative to provide desktop solutions at reduced costs. With 8,000 call center agents, Bell Canada faced hardware attrition and rising costs. Streamlining systems, facilitating outsourcing and increasing capabilities to telecommute would reduce costs while improving service. This would require creating customized workstations for users. Bell Canada approached VMware Partner CGI Group Inc., which provides end-to-end IT and business process services, for a solution.
In this case study, you'll discover the tangible benefits to IRMC when they used VMware Virtual Desktop Infrastructure to virtualize their call center operations and support multiple call centers from a central data center. Their IT staff achieved increased flexibility, faster provisioning, redeployed IT staff, reduced IT costs, and improved competitiveness. Finally, review a detailed financial analysis to back up IRMC's 73% annual ROI, and see how they saved.
Automotive and industrial manufacturer, Fluid Routing Solutions, chose ERP from the Plex Manufacturing Cloud and reduced ERP-related operating costs by 30%, trimmed IT costs, improved supply chain visibility and improved overall quality.
Recently, enterprises have seen enormous gains in scalability, flexibility, and affordability as they migrated from proprietary, monolithic server architectures to architectures that are virtualized, open source, standardized, and commoditized.
Learn how Trupanion reduced ongoing IT costs while increasing staff utilization, sales and customer satisfaction. This case study and research conducted by Nucleus Research outlines how Trupanion, using Aspect’s hosted contact center, achieved a payback in five months and an average annual benefit that exceeds $1.3M.
The cloud is gaining traction in the enterprise resource planning (ERP) market and most vendors now have a cloud offering. After examining small and medium companies that have implemented cloud ERP, Nucleus found customers were able to achieve substantial benefits, including reduced IT costs, increased employee productivity, and better inventory management. This report analyzes the benefits of cloud ERP and provides examples of how vendors helped their customers increase return on investment (ROI) and reduce total cost of ownership (TCO).
By moving to the cloud technology company, VIIAD, reduced its costs by 50%. Read this Cloud Computing article to see how you can do the same by learning the 6 lessons that were learned when moving applications to the cloud.
Published By: Microsoft
Published Date: Jul 20, 2018
Microsoft commissioned Forrester Consulting to conduct a Total Economic
Impact™ (TEI) study to examine the potential return on investment (ROI)
enterprises may realize by shifting some or all their management and
operations from on-premises, hosted, and outsourced implementations to
Azure’s infrastructure-as-a-service (IaaS) offering. The purpose of this
study is to give readers a framework to evaluate the potential financial
impact, or ROI, of leveraging Azure IaaS for their organizations. Benefits
gained by interviewed customers that migrated or re-architected some or
all workloads from on-premises to IaaS include:
› Greater revenue opportunities from business-to-business (B2B) and
customer web channels with a solution that is more mobile and reliable,
and meets scale and seasonality needs.
› Increased profits from those revenues.
› Improved production efficiency.
› Reduced datacenter, IT resource, and outsourcing costs.
› Easier and faster software and hardware management (such as
For midsized firms, the benefits of reduced IT infrastructure complexity, lower power and cooling costs, and space savings are all attractive, but the real long-term benefits are related to operational efficiency. Download this paper to learn more.
“Fixing health care” is an urgent and pervasive priority for governments, businesses and
citizens alike. Within many countries, costs are out of control, resulting in reduced
access to quality care for those who need it, higher taxes and/or insurance costs for
companies and citizens – and unfortunately, poorer health outcomes.
Published By: Exablox
Published Date: Jan 27, 2015
Object-based storage (referred to as OBS throughout this document) platforms continue to perpetuate cloud and enterprise IT infrastructure. As businesses move toward petabyte-scale data storage, OBS solutions are turning out to be the right choice for balancing scale, complexity, and costs. By way of their core design principles, OBS platforms deliver unprecedented scale at reduced complexity and reduced costs over the long term. Early OBS platforms suffered from "necessity crisis," were too
cumbersome to deploy and, in some cases, caused a platform lock-in because of their proprietary access mechanisms. In spite of their from-the-ground-up design, a departure from how traditional SAN and NAS arrays are deployed and, more importantly, a lack of standard interfaces made it difficult for
IT organizations to deploy OBS solutions in the infrastructure. Thanks to Amazon S3 and OpenStack Swift becoming de facto access interfaces, this situation has changed.
Increasingly, companies are mandating the move to forklift free production floors on the basis of highly visible macro issues like safety improvements, reduced forklift lease and maintenance costs. However, there are many other less visible advantages with direct and secondary benefits that may play an important role in reducing costs and improving customer response.
Performance testing solves application issues potentially impacting revenue, productivity, and brand recognition: Discover how Telus has reduced the number of performance issues introduced by IT releases and saved well over $10M in business impact costs (revenue loss/workaround expenses/impact on brand name) since 2011 using HP Performance Center. TELUS is a leading national telecommunications company in Canada, with $10.9 billion of annual revenue and 13.1 million customer connections.