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Published By: Dell EMC     Published Date: Aug 06, 2018
Technology is transforming how we do our jobs, and employees expect the business to accommodate their work habits. › Companies must identify roles and profiles and support their needs. Not every employee will require the same devices to get their jobs done efficiently and effectively. It is paramount for organizations to seek out specific devices to enable different worker personas. › IT must become a trusted partner to keep security top of mind. Employees showed a lack of trust toward IT when facing an issue with their device or ecosystem. It is imperative for IT to become part of the solution and not the problem; otherwise, workers will find ways to go around security policies and fix problems on their own, putting the firm at even more risk. › Employees require a more complete ecosystem. Employees need not only devices to get their jobs done effectively but an entire ecosystem as well. Without this, businesses will fall further behind in a fiercely competitive market and lose employ
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Dell EMC
Published By: Zendesk     Published Date: Dec 10, 2018
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
Não importa qual o tipo ou o horário de operação da sua empresa: sua porta está sempre aberta. Atualmente, os clientes fazem perguntas a qualquer hora do dia ou da noite e esperam ser respondidos (desde que não demore muito). Isso representa um desafio para a maioria das empresas: como antecipar os canais que o cliente vai querer ou dos quais vai precisar? E como determinar se esses canais serão eficientes para a sua organização? A resposta simples é: sim, você precisa. E este guia vai explorar exatamente isso. Os clientes querem entrar em contato com as empresas de várias formas e esperam que cada interação com a marca seja consistente com as conversas que teve antes e as que terá depois. Aprenda como com a solução omnichannel do Zendesk.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM. Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes. Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões de
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Zendesk
Published By: SAP SuccessFactors     Published Date: Oct 04, 2018
IDC considera que RR. HH. es responsable de abordar y entregar los elementos clave de la transformación digital, así como de cambiar la función de RR. HH. en sí. Para ayudar a las organizaciones en este proceso, IDC ha identificado cinco tendencias y acciones claves que apoyan la transformación digital y el desarrollo de RR. HH. Esta herramienta permite a los profesionales de RR. HH. entender las hojas de ruta de entregas para lograr estos objetivos de transformación claves, empezando hoy mismo.
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SAP SuccessFactors
Published By: Workday Nordics     Published Date: Nov 23, 2018
New research reveals there’s a digital disconnect in many organisations – with the gap widening between the needs of digital leaders, and the ability of core business systems to support broader digital transformation programmes. Several critical challenges include: 80% say they can’t integrate new digital solutions with existing finance and HR processes, or it requires effort to do so 80% say they can’t get real-time forecasts and dashboards, or it requires effort to do so 80% say they find it difficult or impossible to adapt finance and HR processes to new requirements Download now to learn how you can successfully drive digital transformation at scale – and avoid the dreaded digital deadlock.
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Workday Nordics
Published By: Workday UK     Published Date: Nov 20, 2018
New research reveals there’s a digital disconnect in many organisations – with the gap widening between the needs of digital leaders, and the ability of core business systems to support broader digital transformation programmes. Several critical challenges include: 80% say they can’t integrate new digital solutions with existing finance and HR processes, or it requires effort to do so. 80% say they can’t get real-time forecasts and dashboards, or it requires effort to do so 80% say they find it difficult or impossible to adapt finance and HR processes to new requirements Download now to learn how you can successfully drive digital transformation at scale – and avoid the dreaded digital deadlock.
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Workday UK
Published By: bChannels - Software One     Published Date: Dec 11, 2018
IT service continuity undoubtedly is at or near the very top of every IT organization’s list of strategic initiatives, considering the dramatic costs and implications of downtime. Download this informative whitepaper for some compelling reasons to upgrade.
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bChannels - Software One
Published By: Workday     Published Date: Nov 23, 2018
New research reveals there’s a digital disconnect in many organisations – with the gap widening between the needs of digital leaders, and the ability of core business systems to support broader digital transformation programmes. Several critical challenges include: 80% say they can’t integrate new digital solutions with existing finance and HR processes, or it requires effort to do so 80% say they can’t get real-time forecasts and dashboards, or it requires effort to do so 80% say they find it difficult or impossible to adapt finance and HR processes to new requirements Download now to learn how you can successfully drive digital transformation at scale – and avoid the dreaded digital deadlock.
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Workday
Published By: Bluecore     Published Date: Nov 13, 2018
DON’T LET ONE-TIME BUYERS BECOME ONLY-TIME BUYERS One-time buyers are retail gold: They present an incremental revenue stream and a chance to foster valuable new customer relationships. But while that first purchase is an achievement and the mark of a strong customer acquisition program, what comes after that first purchase is just as important. And for most retailers, it’s what comes after that presents the biggest problem.
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consumer, buyers, customer, one, time, revenue
    
Bluecore
Published By: ServiceNow     Published Date: Oct 22, 2018
A comprehensive service visibility strategy with automated infrastructure discovery and service mapping gives a clear view into business-critical services. Quickly locate potential problems before downtime happens. Learn best practices to develop your service visibility framework. Read this eBook.
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service, business, infrastructure, remotely, servicenow
    
ServiceNow
Published By: Here Technologies     Published Date: Sep 27, 2018
Location has become paramount to building new apps, services, experiences and business models. If data is the new oil, then location is the crude oil. This is why most of the top location platform players have been developing technologies to power next-generation autonomous mobility systems. And the “richness” of location data and real-time intelligence are becoming strong monetization opportunities. The 2018 Counterpoint Research Location Ecosystems Update compared 16 location platform vendors, including Google, TomTom and Mapbox. Learn why the HERE Open Location Platform – described as super-rich, always up-to-date, and a neutral offering – is a leader in the location data arena.
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Here Technologies
Published By: Black Duck Software     Published Date: Oct 01, 2009
Over the past decade, a powerful new approach to development - open source software - has risen to prominence, dramatically increasing the opportunity to re-use existing software.
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black duck software, open source, platform, sap, multi-source, code, source, intellectual property
    
Black Duck Software
Published By: Group M_IBM Q418     Published Date: Oct 23, 2018
The General Data Protection Regulation (GDPR) framework seeks to create a harmonized data protection framework across the European Union, and aims to give back EU citizens control of their personal data by imposing stricter requirements for those hosting and processing this data, anywhere in the world. IBM is committed to putting data responsibility first and providing solutions that are secure to the core for all customers. As such, IBM Cloud has fully adopted the EU Data Protection Code of Conduct for Cloud Service providers – meaning we agree to meet the entirety of its stringent requirements.
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Group M_IBM Q418
Published By: Kindred Hospital Rehabilitation Services     Published Date: Dec 04, 2018
• In today’s rapidly evolving healthcare environment, providers are faced with more challenges than ever when running acute rehabilitation programs. From treating the right patient at the right time to costly reimbursement battles, there is no shortage of issues that can interfere with delivering the best level of care. Addressing these problems is especially urgent when it comes to treating highly acute patients. To succeed, providers must learn strategies for overcoming the two most daunting obstacles: patient access and reimbursement. This guide examines the best practices for meeting these challenges.
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rehabilitation, technology, innovation, patient engagement, healthcare, patient motivation
    
Kindred Hospital Rehabilitation Services
Published By: Epicor     Published Date: Oct 29, 2018
Times are changing. Consumer’s attitudes towards gardening have changed dramatically in recent years. The garden and landscape industries are still powerful draws, but competition for consumers’ attention is fierce-successful garden retail centers must adjust to these changing times. In this whitepaper, written by retail garden and hardware industry expert Ian Baldwin, explains the importance of customer loyalty by understanding and adapting to the new ways customers shop by matching the in-store experience to today’s buyers’ needs. View this whitepaper written by industry expert to learn how to create the best shopping experience for your lawn and garden customers.
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customer loyalty, customer engagement, garden retail, garden center customers, customer loyalty, customer satisfaction, online merchandising
    
Epicor
Published By: Excellus BlueCross BlueShield     Published Date: Oct 17, 2018
When it comes to protecting yourself against breast cancer, knowledge is power. This toolkit covers everything from warning signs and the importance of early detection to what you can expect during a mammogram.
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breast cancer, breast cancer awareness, healthcare, health benefits, health, health plans, excellus bcbs, excellus, employee benefits, health insurance, mammograms, cancer screenings, early detection, women’s health, self-examination
    
Excellus BlueCross BlueShield
Published By: Ahead     Published Date: Nov 15, 2018
As organizations are moving to AWS to gain the operational efficiencies of the cloud, they’re realizing the importance of a well-architected framework. This framework, which consists of twelve pillars, is wellintended, secure, and compliant, but is not exactly easy to achieve. Our clients frequently tell us that two pillars in particular--Security and Cost Optimization--are the most difficult to get right. This is partially because while advanced tooling is required to manage cloud complexities and compliance, selecting, deploying, and operating these tools is costly and burdensome. Without optimizing your environment for these two pillars, you are preventing your organization from scaling up. This has resulted in many businesses that are restricted to a minimal use of AWS, negating any benefit of having adopted the cloud in the first place. AHEAD uses the AWS Well-Architected Framework, which will walk you through common missteps and how to get it right.
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Ahead
Published By: Ahead     Published Date: Nov 15, 2018
If your business is like many other organizations that are in the process of enabling a Microsoft Azure public cloud platform, then you might be struggling with the guardrails needed to secure and manage cost, while at the same time enabling flexibility for the teams consuming cloud services. While the Azure platform is already very secure, it also allows a great deal of flexibility in configuration. In order to avoid accidentally creating security holes and out-of-control spend, a Governance Framework is required. We created the AHEAD Azure Governance framework to allow enterprises to develop and maintain a fully optimized, and secure environment. The resulting framework will be tailored to your organization’s specific business and compliance needs, as every enterprise is different. This guide will introduce you to the components of this necessary Azure Foundational Governance Design.
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Ahead
Published By: Bluewater Learning     Published Date: Apr 09, 2018
As great as Cornerstone OnDemand is, anyone could use a little help solving more of their learning and talent management challenges. With the right partner, you can achieve greater business results with Cornerstone almost immediately.
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bluewater, bluewater assurance, cornerstone ondemand support, cornerstone ondemand administration, cornerstone ondemand assurance, cornerstone ondemand reporting, cornerstone ondemand ux workflows, cornerstone ondemand content, cornerstone ondemand data, cornerstone ondemand technology, cornerstone ondemand process, cornerstone ondemand
    
Bluewater Learning
Published By: BetterUp     Published Date: Dec 05, 2018
"New managers can develop into high performing future leaders. Or, they can flail and fail–costing your company hundreds of thousands of dollars. Learn what you can do to ensure new manager success. Download our paper to learn: - The 3 major problems most companies have with new managers - Which 4 critical management skills should be developed - How coaching new managers can lead to dramatic improvements in new manager performance"
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BetterUp
Published By: BetterUp     Published Date: Dec 05, 2018
"Company cultures that value and celebrate diverse perspectives not only support, engage and advance underrepresented groups, but also benefit by making better decisions and achieving broader innovation. We believe inclusion is a hallmark of strong leadership and should be a core skill for all leaders. Download our paper to learn: - Why most diversity and inclusion programs fall short on their promises - How to develop skills for inclusive workplace with BetterUp coaching - How BetterUp unlocks the potential of emerging leaders with career coaching to build leadership behaviors at scale"
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BetterUp
Published By: BetterUp     Published Date: Dec 05, 2018
BetterUp has been one of the most impactful learning and development solutions Logitech has implemented. By working one-on-one with BetterUp coaches, Logitech managers were equipped to better manage their mindsets and ultimately, have developed into stronger leaders. BetterUp can individually touch employees across your entire organization, regardless of their function, team, and location. Senior Director of Learning & Development at Logitech, Jessica Amortegui says, “If you want to significantly increase the impact of your learning and development programs, BetterUp coaching is the way to do it.”
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BetterUp
Published By: BetterUp     Published Date: Dec 05, 2018
"Workday has grown at a rapid pace since the company’s inception. Though this growth was indicative of the company’s success, it had an unintended side effect. Workday faced the same challenge experienced by nearly every high growth company: a tension between growth and culture. The company needed a way to bring all of its employees into its values system quickly, and ensure that people leaders were truly growing and leading in alignment with Workday’s culture. The company also needed a way to help people leaders newer to management learn and on-ramp quickly, in alignment with the speed of the business. One of the steps Workday took to protect and nurture its special culture was reaching out to BetterUp to try out its leadership coaching. In partnership with Workday, BetterUp introduced an initial pilot program focused on people managers, with the goal of helping Workday support and grow its people leaders in the future. "
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BetterUp
Published By: Workday     Published Date: Nov 23, 2018
New research reveals there’s a digital disconnect in many organisations – with the gap widening between the needs of digital leaders, and the ability of core business systems to support broader digital transformation programmes. Several critical challenges include: 80% say they can’t integrate new digital solutions with existing finance and HR processes, or it requires effort to do so 80% say they can’t get real-time forecasts and dashboards, or it requires effort to do so 80% say they find it difficult or impossible to adapt finance and HR processes to new requirements Download now to learn how you can successfully drive digital transformation at scale – and avoid the dreaded digital deadlock.
Tags : 
    
Workday
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