To ensure loyalty and win new customers, leading brands are focusing on the quality of their customer care to stay ahead. This eBook will explain how you can:
-Upgrade your support centers to deliver omni-channel customer care.
-Introduce self-service and AI without sacrificing the human touch.
-Deploy technology to empower support agents to go beyond transactional service and deliver personalized, proactive service.
This eBook looks at the barriers which prevent companies delivering omni-channel service and then examines the process and technology changes required to overcome them.
Lenovo Health’s patient engagement, care delivery and diagnostic solutions — supported by a powerful data center and comprehensive services — help deliver higher-quality care and achieve better outcomes by empowering you to:
• Optimize patient engagement
• Streamline clinician workflows
• Improve diagnostic speed and accuracy
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Published By: Allscripts
Published Date: Sep 16, 2014
Download this case study to learn how a network of Federally Qualified Health Centers (FQHCs) partners with Allscripts to improve overall clinical results, meet Meaningful Use and earn an estimated $6.3 million in incentive funding.
Published By: Allscripts
Published Date: Oct 29, 2014
Download this case study to learn how Fort Collins Neurology uses Allscripts Professional solutions to deliver quality care to its patients and was able to recover the cost of the solutions within its first year.
The evolving healthcare landscape has created a wealth of fresh opportunities for payers. There is a sense of urgency for payers in leadership roles to leverage technology and successfully transition to a value-driven healthcare system that rewards top performers and high quality standards. Passage of the Patient Protection and Affordable Care Act (PPACA) quickly changed many aspects of payers' business with higher costs, new oversight, more competition and a longer-term promise of millions of new members. Since healthcare insurance reform became law, opponents have vowed changes, if not its outright repeal. While it may be tempting to take as little action as possible and hope that the 2010 mid-term election or 2012 general election will make this all go away, the reality is that repeal is not a likely possibility.
A rehab program is only as good as its staff. Acquiring, retaining and keeping rehab talent engaged is critical for
program effectiveness. Staffing issues can burden providers with additional costs and make it hard for them to
deliver a consistently high quality of care, but there are key strategies to help relieve the staffing burden.
The medical industry is facing a growing talent shortage. Recent estimates predict that America will be short of
more than 130,000 doctors by 2025.1 Specialized departments will suffer especially high shortage rates.
If healthcare providers want to minimize the impact of this shortage, they must optimize their recruitment and
retention practices. This guide details the best strategies for making that happen.
Fresenius Medical Care North America is the premier provider of the highest quality healthcare to people with renal and other chronic conditions. In the US, 640,000 people live their lives with end-stage renal disease. Worldwide, more than three million people suffer from chronic kidney failure. Through its industry-leading network of 2,200 dialysis centers in the U.S., outpatient cardiac and vascular labs, and urgent care centers—as well as North America’s largest practice of hospital and post-acute care providers—Fresenius Medical Care North America provides coordinated care for over 180,000 U.S. patients.
Published By: Allscripts
Published Date: Oct 14, 2015
Download this white paper to learn how small practices can earn Chronic Care Management revenue while providing the complex patient better care, the clinician knowing that they are providing higher quality care, and CMS reducing its overall costs and rewarding the practice financially.
Published By: Cognizant
Published Date: Oct 23, 2018
Value-based care is the predominant model for enabling the healthcare industry to control costs and deliver better information to consumers. The basic idea is that reimbursements are based on the quality of the outcome of a procedure, episode of care, use of a device or therapy. Under this model, life sciences companies are rewarded for improving health outcomes and/or reducing the costs to achieve those outcomes. It requires life sciences companies to rethink many of their processes, from R&D through the commercial phase. Navigating those momentous shifts requires that life sciences companies embrace a range of digital technologies which will enable a holistic approach to value-based care. This white paper will examine the drive for value-based care, its impact on life sciences companies and how technology platforms can address the challenges the industry is facing.
Cost reduction is a key criteria that executives often use when choosing initiatives to focus on. They are the ones that have the greatest potential to impact an organization's bottom line. Across life science organizations, a critical area for cost containment is training management.
This paper summarizes the results of a quantitative benchmarking survey to over 200 Life Science organizations. The study identifies the key compliance and performance improvement training topics they had addressed in 2011 along with key issues for 2012.
SOPs are critical to efficient manufacturing operations, quality control, and regulatory compliance. This paper reviews best practices for the Life Science industry for training on SOPs, and how learning management technology has the potential to improve learner retention through automated assessments.
Third party intermediaries have played starring roles in some of the most highly publicized global corruption trials. By any measure, third party intermediaries routinely rank high on the list of compliance worries for brand companies.
Good Manufacturing Practices (GMP) violations have become the new healthcare fraud as the Department of Justice (DOJ) tests out new legal theories under the False Claims Act (FCA). The Food and Drug Administration (FDA) has dusted off its regulatory authority to prosecute GMP violations.
The quality of a customer care strategy can make
or break a company. Simply resolving a customer
service issue or complaint is no longer enough—
in a compettve, customer-obsessed environment,
there is always room for improvement.
In a recent research report on Customer Efort,
Interactons found that customers simply aren’t
willing to spend a lot of tme getng their issues
resolved. That’s why brands today need to design
a modern customer care strategy that not only
addresses their customers needs, but also removes
efort and frustraton. And do all of this while
reducing the ever increasing cost and complexity
of customer care.
So how do you get started with developing a
successful customer care strategy? We’ve outlined
4 steps that address the major points you need to
consider when building a customer care roadmap.
With the right EHR in place, participation in health care quality management programs not only helps you provide great care to your patients, but can also help increase your bottom line. However, the rewards are only worth seeking if the cost—in time and money—of collecting and reporting data to these quality programs doesn't outrun the potential gain. This is where your EHR and the services provided by your EHR vendor can make a significant difference.
Struggling to keep its independence, Wilson Stream Family Practice needed to improve financial efficiency and data management. With athenahealth's medical billing and EHR services, the practice was able to organize clinical data, make patient visits more efficient, and improve overall quality of care.
Published By: Aon Hewitt
Published Date: Oct 13, 2014
Are you struggling to predict and manage the rising cost of health care at your organization, while still trying to offer your employees and their families quality, affordable health coverage?
Private health exchanges have emerged as a strategy employers are using to help curb this cost trend while offering employees more choice and control over their health care. Download XChanges Today to learn about this changing marketplace and how private exchanges are realigning incentives to benefit everyone in the value chain: employers, insurance carriers, employees, and providers.
In the midst of industry consolidation, shrinking margins, and fierce competition for talent, health care payers are facing increasing pressure to deliver more cost efficient, high-quality patient care. Learn how to succeed in this dynamic healthcare market by integrating financial and HR systems to tackle immediate challenges and create scalability for the future.
The use of wristbands to identify hospital patients has been a standard practice for well over half a century. Handwritten, typed or printed, wristbands were originally created to provide an easy way for caregivers to verify identity at any point along the patient’s healthcare journey. From newborns in the delivery area to geriatric patients in rehabilitation, everyone got a wristband. And that’s how things worked until the introduction of barcode technology.
By putting barcodes on hospital wristbands, healthcare facilities can leverage a host of connected technologies to improve safety and quality of care. It’s also the most effective way to comply with the National Patient Safety Goal (NPSG) to “Improve the accuracy of patient identification,” which the Joint Commission has included in its annual goals since 2003.