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Published By: WebEx Communications     Published Date: Dec 14, 2007
The Internet is revolutionizing technical support. But, this efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren't met. What's needed is a new class of software: web-based Automated Contact Distribution.
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remote support, contact management, customer, customer service, customer support, online support, online help desk, help desk, crm, webex
    
WebEx Communications
Published By: Numara Software     Published Date: Jul 16, 2009
See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports 
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numara, help desk management, track it, asset management, asset discovery, tickets, requests, dashboards, license compliance, change management, processes, sla, service level agreement, best practices
    
Numara Software
Published By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
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help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management, asset, work order, request management, alerts, sla, service level agreement, performance evaluation, dashboard
    
Numara Software
Published By: APC     Published Date: Apr 08, 2010
Many of the mysteries of equipment failure, downtime, software and data corruption, are the result of a problematic supply of power. There is also a common problem with describing power problems in a standard way. This white paper will describe the most common types of power disturbances, what can cause them, what they can do to your critical equipment, and how to safeguard your equipment, using the IEEE standards for describing power quality problems.
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apc, power, cooling, it wiring, heat removal, green computing, ieee, equipment failure
    
APC
Published By: SAS     Published Date: Apr 13, 2011
Learn how organizations are using data mining to solve their problems, including a $1 billion decision that produced positive results.
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data mining, qualitative data, quantitative data, john f. elder, data quality, sas, bottom-line
    
SAS
Published By: Webroot     Published Date: Nov 07, 2012
This case study describes how one of the UK's leading charities used the Webroot® Web Security Service to resolve problems with its existing Web security solution, which revolved mainly around administration and reporting.
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web security service, case study, deployment, it security, case study
    
Webroot
Published By: IBM     Published Date: Apr 23, 2013
In this white paper, we review the purposes of traditional planning, budgeting and forecasting, as well as common associated problems. We highlight improvements achieved through rolling forecasts and enumerate important rolling forecast “dos” and “don’ts.”
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change management, rolling forecasts, forecast, enterprise, budgeting, finance
    
IBM
Published By: Impact Recovery Systems     Published Date: Oct 17, 2012
Solving problems related to vehicle collisions with fixed bollards while maintaining the function of access denial bollards.
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Impact Recovery Systems
Published By: SPAN Systems     Published Date: Aug 30, 2013
2013 was a challenging year for major companies fighting high-profile security breaches. Apple, Twitter, Facebook, Microsoft, Tumblr, Burger King, Jeep, Evernote and The New York Times are just a few of the big-name organizations that had to combat security problems.
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securing applications, compliance, security, applications, security, firewall, compliance issues, loopeholes, ddos, denial of service
    
SPAN Systems
Published By: Intel Corporation     Published Date: Sep 10, 2014
Sponsored by: NEC and Intel® Xeon® processor The goal of ESG Lab reports is to educate IT professionals about emerging technologies and products in the storage, data management and information security industries. ESG Lab reports are not meant to replace the evaluation process that should be conducted before making purchasing decisions, but rather to provide insight into these emerging technologies. Our objective is to go over some of the more valuable feature/functions of products, show how they can be used to solve real customer problems and identify any areas needing improvement. ESG Lab's expert third-party perspective is based on our own hands-on testing as well as on interviews with customers who use these products in production environments. This ESG Lab report was sponsored by NEC Corporation of America. Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other countries.
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lab, reports, improvement, storage, data, technologies, purchasing, valuable, customers, third-party, evaluation, security, information
    
Intel Corporation
Published By: ForgeRock     Published Date: May 05, 2015
The goal of ESG Lab reports is to educate IT professionals about data center technology products for companies of all types and sizes. ESG Lab reports are not meant to replace the evaluation process that should be conducted before making purchasing decisions, but rather to provide insight into these emerging technologies. Our objective is to go over some of the more valuable feature/functions of products, show how they can be used to solve real customer problems and identify any areas needing improvement. ESG Lab's expert third-party perspective is based on our own hands-on testing as well as on interviews with customers who use these products in production environments. This ESG Lab report was sponsored by ForgeRock.
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esg, forgerock, identity platform, self-service, third-party authentication
    
ForgeRock
Published By: K2     Published Date: Jan 07, 2016
We’re experiencing a data explosion. By 2020 the data we create and copy annually will reach 44 trillion gigabytes.1 As this data disseminates into the workplace, companies add hardware and software systems to store, protect and manage it all. While data can help solve business problems, data is most helpful when it reaches those who can use it. Companies need to build Microsoft SharePoint apps that integrate with other line-of-business (LOB) systems so users can take full advantage of this data explosion. But the reality of creating apps that integrate data across organizational systems presents an intimidating challenge. To integrate multiple isolated data sources into an application that transforms data into useful information requires technical expertise, coding and ongoing maintenance. Integration also raises security and governance concerns. So it’s no surprise that only 47 percent of SharePoint users have connected their SharePoint apps with other systems.2 As a result, nearly
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microsoft sharepoint, data integration, security, sharepoint solutions
    
K2
Published By: Microsoft Office 365     Published Date: Sep 08, 2016
As a tech leader, you recognize that disruption is a fact of life. According to Gartner, enterprise IT has entered an era of digitalization where disruptive new products are providing a continuous stream of growth, innovation, and differentiation.
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Microsoft Office 365
Published By: AuditBoard     Published Date: Nov 26, 2018
AuditBoard’s OpsAudit platform is the only-purpose built audit technology, built for auditors, by auditors. Whereas other solutions in the GRC market are a “mile wide and an inch deep,” AuditBoard’s OpsAudit encompasses and streamlines all of the nuances associated with carrying out a world-class internal audit department. AuditBoard’s ease of use allows for auditors to spend all of their time with their audit customers and on their audit work, without suffering through administrative tasks or technology problems.
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AuditBoard
Published By: IBM     Published Date: May 02, 2014
Your Big Data Stampede includes an assessment to identify the high value starting points with Big Data. We work with you to unearth trouble areas and complex problems for resolution through leveraging Big Data. Read this data sheet to learn more.
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ibm, big data, big data success, big data platform, big data stampede, high value, assessments, big data solutions, transfer knowledge, skills enablement, enablement and success, minimize barriers
    
IBM
Published By: Dell     Published Date: Aug 29, 2013
Virtualization helps you get the most from your investments, and is a flexible, powerful way to get things done. But what happens when you encounter problems with virtualization? Native tools aren’t powerful enough when you have questions about your virtual infrastructure and its capacity. In this new technical brief, see how you can properly size your VMs, measure VM density, find virtual infrastructure waste, measure storage latency – and more! – with a free, powerful tool. Discover the top 10 ways Foglight for Virtualization, Free Edition, can help you with virtualization challenges. Read this technical brief today.
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virtualization, foglight, infrastructure, vms
    
Dell
Published By: IBM     Published Date: Oct 01, 2014
Gaining a more complete, trusted view of customers is a strategic goal of most organizations. The challenge is that information about customers is typically managed and stored in many different applications, management systems and data silos. And this challenge is often compounded by a lack of consistency from one application to the next. The combination of IBM InfoSphere Data Explorer and IBM InfoSphere Master Data Management addresses these challenges by creating a single, combined, trusted 360-degree view of all data related to customers, accounts, products and other entities. The combined solution enables organizations to gain a deeper understanding of customer sentiment, increase customer loyalty and satisfaction, and get the right information to the right people to provide customers what they need to solve problems, cross-sell and up-sell.
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data integration, customer loyalty, customer service, big data
    
IBM
Published By: IBM     Published Date: Nov 06, 2014
With the advent of big data, organizations worldwide are attempting to use data and analytics to solve problems previously out of their reach. Many are applying big data and analytics to create competitive advantage within their markets, often focusing on building a thorough understanding of their customer base.
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big data, data integration, analytics, customer matching, ibm
    
IBM
Published By: IBM     Published Date: Jan 09, 2015
With the advent of big data, organizations worldwide are attempting to use data and analytics to solve problems previously out of their reach. Many are applying big data and analytics to create competitive advantage within their markets, often focusing on building a thorough understanding of their customer base.
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ibm, big data, insights, infosphere, data management, dashboards, value, data matching, analytics, challenges, hadoop
    
IBM
Published By: IBM     Published Date: Apr 18, 2016
With the advent of big data, organizations worldwide are attempting to use data and analytics to solve problems previously out of their reach. Many are applying big data and analytics to create competitive advantage within their markets, often focusing on building a thorough understanding of their customer base.
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ibm, mdm, big data, data management, data matching, customer analytics
    
IBM
Published By: IBM     Published Date: Dec 07, 2016
This IBM Redguide™ publication introduces Cloud Brokerage and highlights the business value of the solution. It provides a high-level architecture, identifies key components of the architecture, and discusses the hybrid cloud implementation framework, which includes other IBM product offerings. The guide describes example scenarios that use Cloud Brokerage to resolve common business problems.
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ibm, cloud, broker, ibm cloud brokerage, broker software
    
IBM
Published By: IBM     Published Date: Apr 14, 2017
With the advent of big data, organizations worldwide are attempting to use data and analytics to solve problems previously out of their reach. Many are applying big data and analytics to create competitive advantage within their markets, often focusing on building a thorough understanding of their customer base.
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customer analytics, data analysis, competitive advantage, understanding your customer base
    
IBM
Published By: IBM     Published Date: Apr 18, 2017
Are you looking to add new data domains or solve new business problems? IBM InfoSphere MDM comprises a complete MDM suite with multi-domain MDM capabilities and built-in domain patterns. IBM offers several editions of InfoSphere MDM, each designed to integrate with your existing architectures and business processes. You can choose the platform that best meets your immediate and long-term needs.
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cloud data, online marketing, customer acquisition, mobile marketing, social marketing, data warehouse, data storage, data collection
    
IBM
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