SCCA chose Cherwell primarily because of its ease of administration and configuration. Built-in ITIL processes facilitated the implementation of incident request, problem management, a knowledge base, and more. Cherwell’s “One-Steps” make easy work of automating repeatable and typically time-consuming processes like password resets and account unlocks. And a service catalog allows medical staff to easily request services, using custom-built forms.
Published By: Riverbed
Published Date: Jan 25, 2018
To stay ahead in today's hybrid network, you need a lens into the end user's experience as well as an understanding of the dependencies between your applications and network. With this approach, you are alerted to issues before the business is impacted and problems are resolved faster. This eBook details what you need to know to select a best of breed network performance management solution and outlines the critical capabilities required for deep application visibility across virtualized, hybrid and cloud networks no matter where a user is located. Read this book and:
Discover best practices - for proactive network monitoring and fast troubleshooting
Learn how to stay ahead of application performance issues with increased visibility
Increase productivity and a higher ROI - with automatic discovery, end-to-end monitoring, reporting, analytics and faster MTTR
Ensure your approach is a proactive mode
Im Dezember 2017 beauftragte Dell Forrester Consulting mit der Durchführung einer Fortsetzungsstudie, in der ermittelt werdensollte, wie die IT-Abteilungen von Unternehmen strukturiert sind. In der Studie wurden zwei Arten von IT-Konzepten untersucht: Digital Controller und Digital Transformer. Außerdem beleuchtete die Studie Trends und Herausforderungen, die die Vertreter beider Konzepte bei der PC-Bereitstellung sehen. Mit Digital Controllern assoziiert man häufig einen Top-down-Ansatz und eine lineare Struktur. Sie messen Sicherheit und Genauigkeit hohe Bedeutung bei. Digital Transformer hingegen legen den Schwerpunkt auf Innovationen sowie Mitarbeiter-und Kundenorientierung; für sie stehen Geschwindigkeit und Flexibilität an erster Stelle. Wenn Unternehmen mehr Verständnis für die Vertreter beider Ansätze entwickeln, können sie mit Problemen im Zusammenhang mit dem PC-Lifecycle-Management besser umgehen. Durch Investitionen in bestehende PC-Management-Tools und die Zusammenarbeit m
Published By: Dell EMC
Published Date: May 10, 2017
While just about everyone is writing about how IT and the businesses it serves need to be transformed, the actual industry answers to both digital and IT transformation remain unclear at best. Are transformational initiatives all about analytics and big data? Or are they about the move to cloud in all its varieties? Support for mobile? More agile ways of working and developing software? Or are they actually all about crafting teams to promote more proactive dialog between the business and IT?
The truth is, of course, digital and IT transformation depend on all of the above and more. They also depend on a resilient infrastructure that’s easily adapted to changing business priorities without requiring long hours spent on maintenance, updates, and addressing problems of service availability. But making all this work clearly and cohesively is far beyond the purview of almost any solution today—whether from a software management perspective or from a hardware infrastructure perspective.
Bots are responsible for 30% to 70% of website traffic. They have many purposes, range
from good to middling to bad, and from simple to sophisticated. Bot management solutions
vary a lot too. Vendors say they can solve your bot problems. Can they? The bot management market is evolving, with many vendors of different sizes, experiences and capabilities. It’s important to solve your bot problems without getting in the way of business. In this ebook, you’ll get insight into how to evaluate bot management solutions and understand what the differences mean for you.
Published By: ServiceNow
Published Date: Oct 18, 2013
"We will show you the power of the ServiceNow single system of record through some easy-to-follow demonstrations. This webinar includes demonstrations of:
• Incident, Problem and Change Management
• Service Catalog & Self Service
• Performance Analytics "
Published By: Mimecast
Published Date: Oct 17, 2013
Macmillan Cancer Support has relied on Mimecast for robust
email security backed by a 100% anti-virus and 99% antispam SLA for a number of years. Mimecast’s Email Security solution has solved a spam issue that was seriously affecting Macmillan’s email system performance and creating a significant management burden for the charity’s IT department.
Published By: Riverbed
Published Date: Jul 17, 2013
To deliver IT performance, you need complete visibility. Riverbed Cascade offers a superior network performance management solution for discovering, monitoring and troubleshooting your network and your critical applications. Now you can resolve performance problems before they impact the business, while lowering your IT management costs. Cascade has an elegant and simple design that deploys easily in complex environments and provides true integration across the Cascade family. This cleaner architecture means superior visibility, management and troubleshooting, saving our customers both capex and opex. According to IDC, Cascade customers typically experience an 83% reduction in mean time to resolution (MTTR)
Published By: Riverbed
Published Date: Jul 17, 2013
As a network manager, application manager or security manager, you need systems in place that can collect data across your WAN, continuously analyze the data to discover problems, and allow you to troubleshoot issues as soon as they occur. A packet capture and analysis solution is an essential part of your toolset, since it provides the most granular level of information and can help troubleshoot the toughest problems. Riverbed Cascade has fundamentally changed the economics of network performance management. Learn more..
Find and solve performance problems without adding costs
IBM InfoSphere Optim puts performance management in the spotlight! Optim solutions are designed to deploy quickly and easily out of the box for immediate benefit. Business-value assessment services are also available to help you design a custom solution - complete with full financial analysis.
Either way, you can realize immediate ROI interms of cost and performance if you keep performance-management best practices in mind.
At a Glance
To excel as resource manager, you need to quickly find the right talent to solve the right problems at the right time. CA Project & Portfolio Management (CA PPM) provides you with the modern resource management functions you need to maximize your company’s most valuable assets: the people.
Modern, simple and powerful, CA PPM helps you work smarter by region, department, project, role and skill set.
Auf einen Blick
Mitarbeiter von heute sind es gewohnt, privat digitale Technologien zu nutzen, die eine problemlose Kommunikation ermöglichen und die Abläufe des täglichen Lebens vereinfachen. Bedauerlicherweise können viele Unternehmenstools nicht Schritt halten. Die meisten Projekt- und Portfoliomanagementlösungen, die heute eingesetzt werden, bieten keine unkomplizierten Optionen, um alltägliche Aufgaben auszuführen. Sie ermöglichen keine kontextbasierte Kommunikation, mit der sich Probleme lösen lassen, und verfügen nicht über entscheidende Funktionalität. Dazu zählen z. B. die Möglichkeit, den Fokus auf relevante Daten einzuschränken, das Durchführen von Drilldowns, um zusätzliche Informationen zu erhalten, sowie die Vorhersage finanzieller Entwicklungen und das Modeling von Ergebnissen.
Five global legal trends are testing the limits of even the best new business acceptance models. In this ebook, you’ll explore their effects, learn best practices on how to adapt to them, and evaluate your current processes with an assessment checklist.
SecureWorks provides an early warning system for evolving cyber threats, enabling organisations to prevent, detect, rapidly respond to and predict cyber attacks. Combining unparalleled visibility into the global threat landscape and powered by the Counter Threat Platform — our advanced data analytics and insights engine —SecureWorks minimises risk and delivers actionable, intelligence driven security solutions for clients around the world.
Cybercriminals can be goal-driven and patient, and they often have a singular focus, plenty of time and access to vast, modern technical resources. Both organized and forum-based criminals are working constantly to find innovative and efficient ways to steal information and money with the lowest risk to their personal freedom. If we wish to stay “one step ahead” of the threats detailed in this report, awareness of online criminal threats, techniques and markets is our best defense.
Achieving and maintaining a high level of information security requires information security professionals with robust skills as well as organisational, technical and operational capabilities. The gap between intent and ability to be secure is evident in our sample of UK large enterprises. Deficient companies will only close that gap when they acquire the necessary capabilities. Some of these capabilities can be purchased as information security tools or application solutions, but it is more prudent for an organisation to consider acquiring these capabilities through a service arrangement with a dedicated security services partner.
Despite long-standing concerns captured in a myriad of surveys, security in the cloud has progressed to a more practical and achievable level.
The cloud represents a shared security responsibility model whereby that responsibility is split between the Cloud Service Provider and the cloud customer. For organisations moving some or all of their applications and data to the cloud, acceptance of this model clears the way to more thoughtful consideration for how security can and should be architected — from the ground up. As a result, IT and IT Security leaders now have a much clearer trajectory to support their business operations in the cloud in a secure manner.
Finding a strategic partnership with a trusted security expert that can assist you in all the aspects of information security is vital. SecureWorks is a market leader in security that can close the security gap in organisations by evaluating security maturity across an enterprise, help define security strategies and implement and manage security program plans. We are a true strategic partner that can help a CISO embed security at all levels of the organisation.
The SecureWorks Security and Risk Consulting practice provides expertise and analysis to help you enhance your security posture, reduce your risk, facilitate compliance and improve your operational efficiency.
Technical Tests are designed to cover specific services. Each security test has its own objectives and acceptable levels of risk. There is not an individual technique that provides a comprehensive picture of an organisation’s security when executed alone. A qualified third party can work with you to determine what combination of techniques you should use to evaluate your security posture and controls to begin to determine where you may be vulnerable.
GDPR will pose different challenges to each organisation. Understanding and acting on the implications for your own organisation is vital. That means taking a risk-based approach to ensure that you are doing what you need to do to manage your own specific risks to personal information.
While virtually all organisations will have to implement changes to become GDPR compliant, some will be able to take partial advantage of existing compliance to other security mandates and frameworks, such as ISO 27001 and PCI by extending those measures to protection of personal data. Even so, further work will be required to comply with GDPR, both with regards to security and its other aspects.
Agile development teams and IT operations teams often become so consumed with their own daily challenges that collaboration between them is severely lacking or non-existent. The problem with this is that manageability requirements become an afterthought to the development process, and agile teams may roll out applications that IT ops can't effectively monitor and run.
While enabling cross-team collaboration is mutually beneficial— and ultimately improves the business' bottom line—, implementing it requires some effort at the organizational level to instill changes, and the right tools will help. Read this white paper to learn guidelines for adapting your application development and management model to enable Dev/Ops information sharing and collaboration, and learn how the cloud can be leveraged for this purpose.