While enterprises continue to own and operate in-house datacenters, their use of colocation and other outsourcing services is growing fast. Demand for colocation and wholesale datacenters, with their readily available space and power, their professional operations teams and, increasingly, their rich connectivity and value-added offerings, has never been stronger. 451 Research forecasts that the operational square footage of the global colocation and wholesale sector will grow at a healthy 7% CAGR from 2017 to 2020.
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service.
In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance.
Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time.
Read the case study to learn how Comdata:
Finding the right IT service provider is not as simple as it may seem. Choosing a service provider based exclusively on low price may be good for your bottom line, but may fall short on delivering the right level of IT expertise and resource scalability for long-term advantage.
With the current state of the economy, IT executives are being asked to stretch their budgets in order to keep their businesses profitable. In 2008, Median IT spending per user fell to $6,667 from the previous year's $7,397, according to Computer Economics. This represents a 6.2% reduction, consistent with the fact that IT managers were supporting an increasing number of users without corresponding increases in IT spending. IT spend continued to decline in 2009 and uncertainty and caution is still prevalent in 2010.
Email is the primary communication system and file transport mechanism used in organizations of all sizes. Email systems generate enormous amounts of content that must be preserved for a variety of reasons, including:
-Compliance with local, state, federal and international statutory requirements
- Electronic discovery requirements and best practices
- Knowledge management applications
- Disaster recovery and business continuity
Microsoft Exchange Server has been a crucial technological breakthrough in advanced corporate communication systems. Companies who utilize an enterprise-class email server like Exchange believe that email is mission critical, and value the productivity it enables. But an in-house migration to Exchange 2007 from an earlier version of Exchange or another email program will not be an easy task. Complexity, time and cost issues loom large over the IT department and are causing IT directors to search for an alternative solution.
Published By: Riverbed
Published Date: Jan 25, 2018
This Enterprise Management Associates® (EMA™) research summary, sponsored by Riverbed®, highlights some of the key findings of EMA’s landmark report, “Network Management Megatrends 2016: Managing Networks in the Era of the Internet of Things, Hybrid Cloud, and Advanced Network Analytics.” It examines several major areas of change and evolution affecting network management. These “megatrends” include hybrid cloud networking, the Internet of Things (IoT), advanced network analytics, network management outsourcing, and network management tool consolidation.
Many BPO providers have already invested heavily in robotic process automation (RPA), providing an opportunity to renegotiate your BPO contract to reflect the cost savings they are making as a result. But there’s more. Contract renegotiation also creates an opportunity to leverage providers’ investment to accelerate automation in your own business.
Read this to discover:
• the benefits of automating business processes and the impressive level of cost savings this can deliver
• the impact of automation on the BPO market and the implications this has for BPO contracts
• a five-step processing for assessing and renegotiating your outsourcing contract
• three options for starting your automation journey.
Published By: 3D Systems
Published Date: Feb 28, 2019
Ideal for engineers for prototyping and verifying designs
across a range of industrial and consumer goods applications,
the FabPro Elastic BLK material offers excellent compressive
characteristics and shape recovery with a realistic opaque
black rubber look and feel.
Quick printing and quick curing, FabPro Elastic BLK material
saves times and money versus outsourcing to a third party
for manufacturing. Suggested applications include:
• Overmolds, seals, grommets, grips and vibration
• Functional parts including dust covers, push buttons
and cable stress reliefs
FabPro Elastic BLK material expands the range of functional materials for 3D Systems' most affordable
industrial 3D printer, the FabPro 1000. Rugged and durable, the FabPro 1000 is designed for engineers and
designers who want to save time and money by managing their design and prototyping processes in-house.
SingleHop was interested in adding capacity to its data centers while at the same time achieving a predictable cost structure using an outsourcing strategy for the development and management of these mission critical facilities. Find out why they turned to Digital Realty.
Published By: Delphix
Published Date: May 03, 2016
Data security is a top concern these days. In a world of privacy regulation, intellectual property theft, and cybercrime, ensuring data security and protecting sensitive enterprise data is crucial.
Only a data masking solution can secure vital data and enable outsourcing, third-party analysis, and cloud deployments. But more often than not, masking projects fail. Some of the best data masking tools bottleneck processes and once masked, data is hard to move and manage across the application development lifecycle.
Human resources outsourcing is still a relatively new concept for many organizations, resulting in a number of perceived and actual risks; however, if these risks are understood and addressed early on, it can lead to a successful, strategic relationsh
Managing payroll in-house can be challenging to maintain for growing businesses. Fortunately, you can free up a lot of time,
energy, and resources by letting a provider handle it. Find out why you should outsource with these top-5 reasons
Software, outsourcing, service bureau, ASO, PEO… it’s little wonder the market for payroll solutions has a reputation for being confusing and hard to navigate. Where does one solution end and the other begin? And how do you know which one you need? This complexity is the reason we’ve created a comparison guide.
Discover how your business can institute an effective management strategy to reduce costs, increase productivity and manage document related risks by outsourcing your document process management function.