Published By: Genesys
Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model.
Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office.
Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
Personal devices on corporate networks. Social media in the office. Millennials in the workforce. Technology is changing fast in the workplace and corporate IT managers are working to support a wider variety of user segments without putting the organization at risk. Watch this on-demand webinar to hear two IT experts diagnose the impact of the latest technology trends in the workplace and provide useful advice on how to support new user segments securely.
The all-encompassing data center is a thing of the past. Modern data environments are distributed and include remote and branch offices, mobile devices, and
the Internet of Things (IoT) as well as cloud solutions such as infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS).
There’s more critical data to back up than ever before. Plus, data silos and fragmented management mean poor visibility, which can make it difficult to comply
with regional data residency and security rules as well as service-level agreements (SLAs).
On-premises data protection has not kept pace. According to a survey by Fujitsu, 45% of IT managers said they had lost data or productivity related to data
protection inefficiency within the last year.1
Often, this is because on-premises backups are cumbersome and do not always happen on time.
Published By: BMC ESM
Published Date: Aug 20, 2009
In this Podcast with Eli Almog, Corporate Architect in BMC's CTO Office, discusses how IT managers can know when it's time to look at BSM, consider CMDB, learn how virtualization fits into your organization, and how automation can help your company retain its competitive edge.
You arrive at the office and watch helplessly as your AP processing team tries to avoid an avalanche of paper invoices while simultaneously juggling non-stop vendor service calls.
The phones are ringing off the hook and the sound and sight of inefficiency is maddening—no one is happy. You try to move, but can’t. Thankfully you wake up and realize it was just a dream.
Wiping the drool from your cheek, you resolve to update your own AP process before it’s too late. This scenario is a familiar recurring nightmare shared by many Accounts Payable Managers, Controllers and CFOs—and for good reason. Without scalable AP and invoice processing, your business cannot flourish or reach maximum potential. In this eBook, we’ll show you how integrating your AP processing with your accounting software will help you save time and money, allowing you and your team to focus on your customers and your business.
Published By: DocStar
Published Date: Jun 11, 2018
You arrive at the office and watch helplessly as your AP processing team tries to
avoid an avalanche of paper invoices while simultaneously juggling non-stop vendor service calls.
The phones are ringing off the hook and the sound and sight of inefficiency is maddening—no one is happy.
You try to move, but can’t.
Thankfully you wake up and realize it was just a dream.
Wiping the drool from your cheek, you resolve to update your own AP process before it’s too late.
This scenario is a familiar recurring nightmare shared by many Accounts Payable Managers, Controllers and CFOs—and for good reason.
Without scalable AP and invoice processing, your business cannot flourish or reach maximum potential.
In this eBook, we’ll show you how integrating your AP processing with your accounting software will help you save time and money, allowing you and your team to focus on your customers and your business.
Change is inevitable. Any successful business manager knows their organization must continually evolve to stay relevant and competitive. Whether it’s the packaged goods company that has reached the limits of its market, or the financial giant integrating a new software platform, or the global corporation building teams, adaptability is imperative. Having resilient employees that are open to change and better equipped to cope with stress is key.
But it may surprise you to learn who among your employees will weather the storm and who won’t. The Chief Technology Officer? Or the lead on the innovation project? Your top analyst? While some managers understandably assume that their highest earning, most highly educated employees are all highly resilient, they may need to think again.
A study from meQuilibrium, the only clinically validated resilience building program on the market today, conducted by behavioral scientist Wendy Lynch, Ph.D., and psychologist Andrew Shatté, Ph.D., shows that a
Industrial enterprises around the world are retooling their factories with advanced technologies to boost manufacturing flexibility and speed, achieving new levels of overall equipment effectiveness (OEE), supply chain responsiveness, and customer satisfaction in the process. This renaissance reflects very real pressures industry players face today. For years, traditional factories have been operating at a disadvantage, impeded by production environments that are “disconnected”—at the very least strictly gated—to corporate business systems, to supply chains, and to customers and partners.
Managers of these traditional factories say the feeling is akin to flying blind. These are operations where plant floors, front offices, and suppliers operate in independent silos, where managers have only hazy visibility into downtime and quality problems, and where the root causes of inefficiencies are rarely understood or addressed.
The newest versions of Windows Vista and Microsoft Office 2007 have a great deal to offer users and IT managers. Join Dell, Microsoft and Ziff Davis Enterprise for an eSeminar to learn about the key benefits of this simultaneous migration and the key methods of achieving it.
Being an office manager is a big job. You’re expected to predict the future, read minds, solve any problem, and make it all look easy. But it’s not easy. These 10 tips will make your job as an office manager more manageable.
Do you manage a growing office that could benefit from marketing, but lack the support of a large marketing team? A little time spent marketing your business can go a long way. And it doesn’t have to take a lot of time! We’re sharing some advice on ways you can quickly take care of marketing duties via:
Read this checklist for valuable tips!
Those businesses that have actively fostered deployment of e-learning into all points of the enterprise are now in the enviable position of experiencing geometrically increasing levels of operational and strategic efficiency. And those corporate learning officers and training managers that went through the arduous process of developing a business case in support of e-learning are now key strategic players in their organizations.
This paper asks the key questions that IT, legal, records, compliance officers and corporate managers should consider when contemplating an information lifecycle governance solution, and why these elements are critical in addressing e-discovery challenges.
Published By: Egencia
Published Date: Jun 18, 2014
In today’s business world, there is usually a lot of travelling taking place to secure contracts, meet clients, or visit satellite offices around the world. However, all of this moving around can be costly and poorly managed. Nevertheless, there are simple solutions for your travel managers. Download this whitepaper to learn how to properly manage your organization’s air travel budget and understand how air contracts are built and designed in order to balance your organization’s maximum cost savings with achievable contract obligations.
Mobile and remote workers of all types need high-quality connections to the Internet and to their corporate networks. They need connections from branch offices, homes, airports, hotels and other locations around the world. This truly becomes a security challenge as network managers scramble to meet these needs.
With smartphones and tablets now standard-issue office gear,workers fully expect to have mobile access to critical data and business applications wherever and whenever the need arises.And it’s not just the average field worker or sales rep who stands to benefit from remote access. An IDG survey found that 61% of the executive managers saw value in accessing critical business data while offline via their mobile devices. This IDG whitepaper proves that offline access is the key to unlocking mobility’s promise.