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Published By: Cisco     Published Date: Jul 01, 2011
This EMA White Paper examines in more detail the building blocks for private cloud computing - automation, virtualization, and cloud service management - and provides EMA's recommendations for a phased approach to cloud computing, based on EMA's maturity model, research data, and enterprise activities, with prescriptive approach and some sample use cases to help get started.
Tags : 
cisco, automization, service catalog, self-service, virtualization, private cloud, building blocks, infrastructure
    
Cisco
Published By: Cisco     Published Date: Jul 01, 2011
Read this white paper to learn how IT organizations can implement an effective Service Catalog that will enable them to reap the full benefits of self-service in virtualized and cloud computing environments.
Tags : 
cisco, automization, service catalog, self-service, datacenter, virtualization, private cloud, infrastructure
    
Cisco
Published By: Cisco     Published Date: Jul 27, 2011
This EMA White Paper examines in more detail the building blocks for private cloud computing - automation, virtualization, and cloud service management - and provides EMA's recommendations for a phased approach to cloud computing, based on EMA's maturity model, research data, and enterprise activities, with prescriptive approach and some sample use cases to help get started.
Tags : 
cisco, automization, service catalog, self-service, virtualization, private cloud, building blocks, infrastructure
    
Cisco
Published By: Cisco     Published Date: Jul 27, 2011
Read this white paper to learn how IT organizations can implement an effective Service Catalog that will enable them to reap the full benefits of self-service in virtualized and cloud computing environments.
Tags : 
cisco, automization, service catalog, self-service, datacenter, virtualization, private cloud, infrastructure
    
Cisco
Published By: newScale     Published Date: Jan 30, 2008
Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task.
Tags : 
service, service management, service catalog, newscale, itil, service catalog, service catalogue, itil service catalogue
    
newScale
Published By: newScale     Published Date: Jan 30, 2008
Many organizations implementing ITIL as part of their IT Service Management framework begin with the Configuration Management Database (CMDB). While a CMDB is a key piece of any successful ITIL implementation, there are several traps that are easily fallen into when implementing one.
Tags : 
change management, cmdb, service catalogue, service catalog, service management, itil, newscale, itil
    
newScale
Published By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
Tags : 
itil, service catalog, service catalogue, itil service catalogue, it service catalogue, best practices, service management, customer service
    
newScale
Published By: newScale     Published Date: Jan 30, 2008
This white paper is intended to share some of those lessons learned and suggesting ways you can achieve success by avoiding the most common pitfalls. But before we talk about the typical mistakes in creating a Service Catalog, let’s briefly review its purpose.
Tags : 
service catalog, service management, newscale, customer service, itil, v.3, itil v3, itil v.3
    
newScale
Published By: newScale     Published Date: Feb 25, 2009
This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) white paper introduces the Service Catalog and Service Portfolio Management processes and discusses the selection criteria for Service Catalog and Service Portfolio software solutions.Learn more today!
Tags : 
newscale, itil, cmdb, adoptability, scalability, service marketing, sla
    
newScale
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