Customers have grown accustomed to high speeds and reliable connectivity. One second of network delay when accessing website, mobile app, or application service can increase your bounce rate and even decrease your customer’s trust in your brand.
The typical business pain points per the above scenario are always like:
Latency – While, latency problems caused by geographic distance are impossible to solve on the public Internet;
Availability – Packet loss and complaints from customers can prevent you from increasing your user base;
Cost - The growth of your user base and your business needs both outpace your IT budget.
Security - Connections over the public Internet are vulnerable to DDoS attacks and other threats.
This whitepaper describes:
• Challenges that Magic Video faced before implementing Alibaba Cloud’s solutions
• How Alibaba Cloud’s solutions help Magic Video build a global hybrid enterprise network, accelerate content delivery of the application, and maximize bandwidth?
Mobile marketing platforms facilitate direct marketing on mobile devices by enabling mobile campaign management and activation. These platforms can operate as stand-alone solutions; however, they typically integrate with, or operate alongside, CRM, location/data management, and multichannel marketing hub (MMH) or email marketing platforms. Regardless of how a mobile marketing platform gets deployed, the native or third-party analytics supporting its audience targeting, campaign sequencing, personalization and performance measurement capabilities form the foundation of this technology.
Published By: Genesys
Published Date: Feb 08, 2019
Customers today expect their customer service to be as connected as they are. If you can’t deliver a seamless omnichannel customer experience or easily add digital channels such as mobile, social media and web, you risk being left behind.
Some companies try to deliver omnichannel with dated technology, a tangle of point solutions, bolted together with duct tape. But you don’t have to.
Read this ebook and see:
Why force-fitting more channels into an aging infrastructure is not the right approach
How to create a future-ready customer experience
How an integrated approach improves your metrics and reduces operating costs
Christian Kane is an Enterprise Mobility Management Research Analyst with Forrester Research, where he helps clients develop and improve their desktop and mobile strategy. His research spans mobile hardware, mobile operating systems, mobile device management solutions, and mobile applications.
Today, mobility is no longer a trend. It’s an established reality reshaping the enterprise. This white paper is the third in a three-part series on enabling the mobile enterprise while securing information and protecting your organization.
For midsize firms around the world with 100 to 999 employees, advanced technology plays an increasingly important role in business success. Companies have been adding cloud resources to supplement on-premise server, storage, and networking capabilities. At the same time, growth of mobile and remote workers is also changing how companies need to support workers to allow them to be as productive as possible. Like larger companies, midsize firms must make sure that they are effectively coordinating on-premise, public cloud, and private cloud capabilities. Unlike large companies, though, midsize firms are limited in both financial and technical resources to design and coordinate effective solutions to meet specific needs. Rather than invest in a major overhaul of their IT environments, midsize firms have to move incrementally, supplementing current resources with new cloud and on-premise capabilities that provide the performance needed to prosper in an increasingly competitive environment.
Published By: Dell EMC
Published Date: Sep 12, 2016
In today’s mobile and digital world, IT speed and agility are essential. Which is why organizations are turning to converged infrastructure solutions to get the results they need to transform their business. A 2015 IDC white paper reveals how VCE customers around the world are leveraging convergence to deliver faster business outcomes.
Published By: Dell EMC
Published Date: Oct 13, 2016
In today’s mobile and digital world, IT speed and agility are essential. Which is why organizations are turning to converged infrastructure solutions to get the results they need to transform their business.
A 2015 IDC white paper reveals how Dell EMC customers around the world are leveraging convergence to deliver faster business outcomes.
Technology enables business transformation To thrive in today’s idea economy, small and midsize companies like yours are using technology to transform their business. Like your peers, you know that mobile applications, cloud-based solutions, and advanced analytics can help you increase productivity, reduce costs, and grow your business. Older servers, storage, and networking products weren’t built to handle the exploding amount of data that is being shared today. In order to take advantage of these modern applications, many companies have found that they need to close the gap between what their business demands and what their IT systems can deliver.
Modern organizations are expanding mobility initiatives across virtually every business function. According to Cisco’s 2015 Mobility Landscape Survey, 72 percent of business leaders believe mobility is a strategic imperative for their organization’s success. In fact, in many businesses today, line-of-business (LoB) leaders are increasingly funding and making decisions about mobile applications and solutions.
Choosing the right mobile solution (and solution provider) is a complex undertaking – and asking the right questions is critical in helping you find your best fit. In order to determine your ideal mobile solution, it’s important to understand what your needs are, what a given solution offers and how the two might intersect.
In this workbook, we’ve presented the most commonly referenced mobile solution criteria for retailers in 2015. For the purposes of this guide, we’ve defined mobile solution providers as companies that bring together a productized mobile technology platform with creative and strategy services that are focused on improving mobile metrics.
You can use this criteria to validate different solution providers, and can download included template to customize it for your business’ unique needs.
ANZ Bank chose VMware AirWatch® to securely manage the bank’s fleet of more than 18,000 mobile devices that are used in 34 countries. ANZ Bank uses AirWatch to manage bankers’ company-issued mobile devices, and to manage digital tools such as Apple® iPad® kiosks in bank branches. Learn more about VMware AirWatch solutions built specifically for the finance industry.
Involved, informed patients are better able to manage their own care.
Today’s technology plays a big role in helping patients to take ownership of their health and collaborate more closely with providers to achieve better outcomes.
Here are 10 tips from Lenovo Health for putting technology to work to reach your patient engagement goals:
• Mobile devices, tablets, and interactive technology improve the patient experience
• Healthcare facilities can remotely monitor patient progress and health post-discharge
• Providers can leverage patient portals and other tools to promote population health
• Ensuring patient engagement success requires effective measurement
• And more...
Lenovo Health provides the solutions and expertise to help healthcare organizations engage patients and achieve the vision of customized care anywhere, from hospital to home.
Are you meeting your patient engagement goals?
Download this checklist now.
Published By: DocuSign
Published Date: Mar 23, 2016
Today, more than ever, the customer is at the center of business. Armed with more choice and ultimately more power, customers expect businesses to deliver entirely satisfying, customer-centric experiences throughout the sales cycle. Whether you sell to businesses or consumers, customers are accustomed to one-click purchasing, full mobile access, and social media-driven recommendations, and they are demanding a similar experience of all companies they do business with. With eSignature & Digital Transaction Management (DTM) solutions from DocuSign you can provide that experience, allowing customers to transact with you on their terms while reinforcing your modern reputation.
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
The pace of business is faster than ever before. Due to the rapid adoption of cloud and mobile computing, driven by consumerization, operational needs, and security requirements, ESG believes that Identity and Access Management (IAM) is undergoing a profound transition.
Download this ESG whitepaper to learn why organizations should combine Identity and Access Management (IAM) and Enterprise Mobility Management (EMM) solutions to adapt to the influx of workforce mobility without interfering with user experience or compromising security.
Published By: Oracle CX
Published Date: Oct 19, 2017
Modern technology initiatives are driving IT infrastructure in a new direction. Big data, social business, mobile applications, the cloud, and real-time analytics all require forward-thinking solutions and enough compute power to deliver the performance required in a rapidly evolving digital marketplace. Customers increasingly drive the speed of business, and organizations need to engage with customers on their terms. The need to manage sensitive information with high levels of security as well as capture, analyze, and act upon massive volumes of data every hour of every day has become critical. These challenges will dramatically change the way that IT systems are designed, funded, and run compared to the past few decades. Databases and Java have become the de facto language in which modern, cloud-ready applications are written. The massive explosion in the volume, variety, and velocity of data increases the need for secure and effective analytics so that organizations can make better
Published By: Oracle CX
Published Date: Oct 19, 2017
Modern technology initiatives are driving IT infrastructure in a new direction. Big data, social business,
mobile applications, the cloud, and real-time analytics all require forward-thinking solutions and
enough compute power to deliver the performance required in a rapidly evolving digital marketplace.
Customers increasingly drive the speed of business, and organizations need to engage with customers
on their terms. The need to manage sensitive information with high levels of security as well as
capture, analyze, and act upon massive volumes of data every hour of every day has become critical.
These challenges will dramatically change the way that IT systems are designed, funded, and run
compared to the past few decades. Databases and Java have become the de facto language in which
modern, cloud-ready applications are written. The massive explosion in the volume, variety, and
velocity of data increases the need for secure and effective analytics so that organizations can make
Both public and private organizations acknowledge that managing the PC lifecycle becomes more complicated and expensive as the variety of PC devices and employee workstyles increase. In order to be fully productive, different groups of employees have different needs in terms of end-user device hardware, software, and configuration. While IT departments are trying to provide and support a wider range of technology to an increasingly dispersed and mobile workforce, while maintaining low end- user disruption, they are also under a lot of cost pressure. However, consolidating processes and enlisting the help of a vendor partner, such as Dell, might reduce costs and provide expert-level knowledge for better PC lifecycle management operations.
Download this white paper to learn more about Dell solutions powered by Intel®.
Les organismes des secteurs public et privé reconnaissent que la gestiondu cycle de vie des PCdevient plus complexe et coûteuse à mesure queles gammes de PC et les modes de travail des collaborateurssediversifient. Pour optimiser leur productivité, chaque groupe decollaborateurs a des besoins spécifiques en termesde matériel, de logicielet de configuration. Tandis que les services informatiques s’efforcent defournir et de soutenir un plus large éventail de technologies à un personneltoujours plusdispersé et mobile, tout en veillant à limiter les risques deperturbation de l’utilisateur, ils sont également soumis à une intensepression en termes de coûts.
En savoir plus sur les solutions Dell en collaboration avec Intel®.
Published By: MobileIron
Published Date: Mar 02, 2015
The Android platform has quickly established itself as a dominant mobile OS for consumers. However, enterprise IT has been slower to adopt Android broadly due to lack of Enterprise Mobility Management capabilities in Android and fragmentation. But the recent release of Android Lollipop reduces fragmentation and when combined with MobileIron enterprise mobility management (EMM) solutions, gives IT the tools needed to easily manage and secure apps and content on all types of Android devices. This will accelerate adoption of Android devices within the enterprise.