Your customers are demanding better answers, faster-and social media gives them a louder megaphone. Meanwhile, Management is pushing you to reduce support costs and increase team efficiency.Our panel will discuss practical advice and proven strategies for integrating Social into your organization's customer service ecosystem, followed by a live audience Q&A session.
This paper explains how the requirements for building management are affected by the presence of a mission critical data center or IT room (data rooms) and describes key attributes to look for in an effective BMS system. Common pitfalls of implementing and using a BMS for sites with IT along with advice on how to avoid them are also provided.
Traditional project management techniques are not working as well as expected. According to research, an average organization has at least $74 million USD (yearly) in at-risk projects. And, even when projects are executed successfully, all too often they still fail to deliver business benefits.
So, how do you get started? How do you prioritize which issues to address first? What are the risks and potential rewards? What can you do yourself and where can you need help?
This paper helps you answer those questions. It provides important insights into the root causes of project failures and misalignment with business unit expectations, along with possible solutions. It illustrates the path to optimized project and portfolio management from four different starting points, and provides step-by-step advice to help you reach new milestones quickly. It is intended to help you make the transition from managing IT projects to managing business outcomes.
Among your primary responsibilities as a board member is providing advice on both business strategy and enterprise risk. A general understanding of risk management is essential when looking at cyber risk specifically. Ultimately, an enterprise should consider adding cybersecurity expertise to its board membership, but all members can benefit from increasing their understanding about how cyber risk affects corporate strategy and the overall enterprise risk profile. To provide effective strategic advice to company leadership on cyber risk, you must ask the right questions, including whether a company does ongoing cyber risk assessment and management, and how.
Published By: Concur ENT
Published Date: May 11, 2018
VAT rules can be complex, HMRC – a gauntlet. In this eBook, we demystify some of the facts around
compliance, tax and expense management.
The British economy has gone from boom to bust. The recession followed by a long period of austerity
and caution has altered spending behaviours while the government has increasingly cracked down
on tax evasion and fraud. HMRC has become more focused on assisting businesses of all sizes to
comply with their policies and implement good governance when it comes to finances.
Nevertheless, the reality can sometimes be confusing and the penalties for getting it wrong – severe.
Many businesses outsource their tax management to experts or muddle through, running the risk of
non-compliance. There’s a real need for unambiguous, helpful advice about expenses, VAT and
We’ve created this guide to help shine some light on the processes, practices and behaviours around
tax and expenses based on some of the frequently asked questions we receive. Wh
Thirty percent of organisations expect to do more work through outside third parties in 2017. However, third parties are responsible for 75 percent of foreign bribery schemes, making these engagements rife with risks that can’t be ignored. A strong third-party risk management programme will help your organisation make smart choices when it comes to engaging with outside business partners.
The Definitive Guide to Third-Party Risk Management gives you insight, advice and examples to help your organisation recognise and address third-party risk.
With workforce analytics, HR professionals can play a more pivotal role in their organizations to help direct senior management and hiring managers in connecting the dots between their company’s overall performance and their investment in their workforce.
Workforce analytics empower HR professionals to shift from being an operational function to becoming more of a strategic role within their organization. Workforce analytics uncovers deep insights into workforce data by drilling down into the data and highlighting both patterns of success to be repeated and patterns of failure that could lead to risk and impact.
Go from intuition- to fact-based workforce decision-making with this comprehensive guide to workforce analytics. This eBook includes advice on how to get started, tips to ensure successful implementation, and key recommendations for finding the right solution
Taking physical inventory can seem like a tedious task, especially if you expect to rely completely on your inventory management solution. While it is very important to have retail management software that keeps track of your inventory, there are some things the software just can’t account for. This is where you come in. We have tips and advice that will help you count inventory in the most efficient way.
The Definitive Guide to Third-Party Risk Management is a comprehensive resource full of insight, advice and examples to help organisations identify and address their third-party risk.
A strong third-party risk management programme will help your organisation make smart choices when it comes to engaging with third party business partners. It will also protect your organisation from the risks that third parties can present.
This guide is divided into three main sections: PLAN, IMPLEMENT and MEASURE. In these sections you’ll find the information and tools you need to develop a risk-based strategy, define third-party risk and a standard due diligence process, implement continuous monitoring of third parties and identify areas in which you need to improve your programme’s effectiveness.
Priority Club Connect encourages members to talk directly with IHG management through a video blog on the community and to participate in special offers available only through the community. Listen to this webcast recording to get strategies and advice for your own social media initiatives.
Published By: Compuware
Published Date: Aug 30, 2013
Download the 2013 State of the Art and Trends and know the latest in application performance management (APM). This collection of best practice articles provides practical advice for managing the key application performance challenges you will face in 2013.
A total rewards program is
made up of several elements —
WorldatWork lists them as
compensation, benefits, worklife
performance management and
talent development — so it’s no
wonder that putting together
successful packages is a complicated,
endeavor. There’s so much to
consider and evaluate, and if
you’re like most of your HR and
compensation colleagues, you
have a lot of questions.
Well hey — that’s what this
ebook is here for.
Rusty Lindquist, VP of Thought
Leadership at BambooHR; Dave
Smith, Chief Product Officer at
PayScale and Jill Christensen,
Founder of Jill Christensen Intl.,
recently hosted a panel discussion
in which they offered insights
and tips on the biggest,
most frequent concerns around
total rewards. What follows is a
distillation of their very helpful
advice on the most common
Published By: Salesforce
Published Date: Nov 18, 2014
"A growing business needs a good Customer Relationship Management (CRM) application. It helps you manage critical customer information in one place — and gives you a complete view of your business. You’ll gain key business insights that help you close more deals, boost sales, and improve forecasting accuracy. But is now the right time for you?
Read this e-book to get practical advice on:
• Signs your business needs a CRM
• How CRM can improve sales and productivity
• Building your CRM strategy
• How to maximize your ROI
Download Your Complete CRM Handbook now so you can decide when your business should invest in a CRM.
The fundamentals of security and management of software have not changed. But the new computing environment – mobile devices, cloud computing and virtualization – requires new approaches to familiar challenges. What’s more, software publishers are bringing a new energy to their own vigilance. A capricious economy has many of them stepping up the number of customer audits. As organizations deal with these software licensing challenges, they also face increasingly sophisticated security threats that continuously morph, just a step ahead of remedies to stop them. Organizations need a comprehensive approach to security and software asset management. This white paper will examine the interconnection between SAM and security, offering practical advice on how enterprises can protect themselves and where to go for support.
Published By: Equinix
Published Date: Mar 26, 2015
Enterprises grapple with a host of challenges that are spurring the creation of hybrid clouds: collections of computing infrastructure spread across multiple data centers and multiple cloud providers. This new concept often provokes uncertainty, which must be addressed head on.
As more applications and computing resources move to the cloud, enterprises will become more dependent on cloud vendors, whether the issue is access, hosting, management, or any number of other services. Cloud consumers want to avoid
vendor lock-in—having only one cloud provider. They want to know that they will have visibility into data and systems across multiple platforms and providers. They want to be able to move servers and storage around without a negative impact on application availability.
The good news is that more solutions become available every day, but with a learning curve and numerous management challenges and considerations.
This CITO Research paper provides advice for managers about how to c
"The enterprise cloud revolution is here. IT organizations everywhere, from small and mid-sized to Fortune 500 companies, are moving from on-premises software to on-demand, cloud-based services. As enterprise IT makes this transition to a new hybrid on-demand/on-premises configuration, controlling access to applications becomes increasingly important.
CIOs and their teams have a whole new set of identity management challenges; their role is also fundamentally changing. As the steward of these new services, IT must provide insight and advice about Software-as-a-Service (SaaS) products to ensure the company gets the highest business value of their investments.
Read this eBook to learn eight main identity and access management (IAM) challenges of adopting and deploying cloud applications. And, most importantly, best practices for addressing each of them."
70% of data center outages are directly attributable to human error according to the Uptime Institute’s analysis of their “abnormal incident” reporting (AIR) database1. This figure highlights the critical importance of having an effective operations and maintenance (O&M) program. This paper describes unique management principles and provides a comprehensive, high-level overview of the necessary program elements for operating a mission critical facility efficiently and reliably throughout its life cycle. Practical management tips and advice are also given.
"The implications from the 2013 IBM Global Reputational Risk and IT Study are clear. The question is no longer whether IT risks can damage your corporate reputation, but what you can do to effectively prevent and mitigate these risks.
Find out what you can do to protect your reputation from IT risks. Read “Six keys to effective reputational and IT risk management” to learn about:
· Practical advice and recommendations to help prevent and mitigate the IT risks that most affect reputation
· The emerging role of the Chief Digital Officer
· How to use social media as a tool for minimizing reputational damage
· How your supply chain can put you at increased reputational risk"
If you’re in the data world, you know it’s full of discord. Multiple data sources, inconsistent standards and definitions, inaccurate reports and a lack of governance are enough to derail any organization. What’s an enterprise architect to do? With the right data governance and master data management (MDM) solution, you can set and enforce policies and establish a consistent view of your data without micromanaging it. You can eliminate duplicate and inconsistent data. You can combine traditional data and new big data sources – like streaming data from the IoT – into one harmonious view. Read this e-book for expert advice and case studies that will show you new ways to manage your big data – and make sure everyone’s on the same page.
Published By: Riverbed
Published Date: Sep 05, 2014
Applications in today's distributed, cloud-based IT environment need to perform at their peak at all times. Unfortunately, most do not. And while many developers and IT professionals have Application Performance Management (APM) solutions, they often don't know how to take full advantage of the benefits. This SlashGuide gives IT professionals and developers practical advice they need to get the most out of APM.
The number one driver of your organization’s success is sales performance.
In this new eBook, 10 industry experts provide their top tips on how to inspire sales reps and maximize their selling power. With decades of sales management and training experience between them, they share proven practices to accelerate performance across your organization.
You will learn how to:
Improve coaching and training processes with weekly teaching labs and goal setting
Motivate behaviors through incentives like SPIFs, bonuses, and recognition awards
Build a better team culture by taking the time to personally connect with reps
Increase rep productivity with practical advice you can start using today
Don’t miss this guide on how you can incorporate continuous improvement and drive better performance. Download the eBook today!
Master data management (MDM) programs provide ways to ensure that data is consistent in different systems throughout an organization, but poorly managed initiatives are large and complicated affairs.
This handbook will provides practical advice on how to develop and implement successful MDM programs that can pay big business dividends. Discover expert advice on:
- Strategies and tactics for effective MDM processes
- The technology considerations that should be factored into project plans
- The ramifications of incorporating pools of “big data” into MDM efforts
- And more