Published By: Mimecast
Published Date: May 31, 2018
Protect Your Office 365 Investment - Choose The Right Third-Party Email Security Solution
Why should you consider additional security protection around Microsoft Office 365TM email? And, what should you look for in a third-party solution?
TechTarget has the answers in this brief, Remedying the Email Security Gaps in Microsoft Office 365.
Learn about the key features and functions that you need to protect your investment, how to choose the right email security solution, and how one organization successfully navigated its way to highly satisfactory, reliable third-party solutions for enhancing Office 365 email security.
Published By: Genesys
Published Date: Feb 21, 2018
In the ongoing evolution of the customer experience, organizations continue to rely on phone and email while introducing new customer engagement channels. With the channel mix rapidly changing, it has become more important than ever to accurately identify and proactively deploy the next-best channels for engaging customers today and tomorrow.
Gartner Research has profiled 15 ways that organizations will engage customers over the next 20 years. This includes augmented reality, virtual reality and mixed reality immersive solutions which will be adopted by 20% of large enterprises by 2020. By learning which engagement channels will best meet your customers’ needs in the future and prioritizing those aligned with your business model, you can improve customer engagement and
Published By: Genesys
Published Date: Feb 27, 2018
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
Download this eBook. Learn how you can:
• Design a successful digital customer engagement strategy
• Provide agents with a 360-degree view of the customer across all digital channels and voice
• Deliver omnichannel experiences that are personalized, context-based, and low-effort
Published By: Lightower
Published Date: Jan 26, 2017
"In today's always-on world, nothing happens without the network. It sits at the center of everything from cloud services and business app enablement to checking your email in the morning and watching your favorite shows at night. As a leading all-fiber network provider, Lightower delivers the limitless connectivity that makes it all possible.
Watch the video to discover how Lightower connects your world from driving leading technology innovation to powering big business and everything in between."
Watch this video to learn how IBM Datacap and Box enable better customer centricity through the capture of data across mobile devices, scanners, email, fax and files. This solution works with Box to store documents in the cloud.
Business executives and managers at
business-to-business (B2B) enterprises care
about time, money, competitive advantage,
customer loyalty and growth. Few pay much
attention to the vital IT infrastructure that
supports transactions and collaboration with
trading partners—though that B2B backbone
directly affects performance and profitability. In
fact, just 26 percent of business managers view
B2B integration as a competitive differentiator,
according to a study for IBM by Vanson Bourne,
a research consultancy.
As a result, many enterprises continue to utilize
manual and error-prone emails, faxes and file
transfers for B2B transactions. Reliance on
complex, brittle and antiquated systems to
exchange critical data impacts time to market,
cost-efficiency and satisfaction across
suppliers and end-customers. Modernization of
B2B integration in recent years has moved
forward in fits and starts, often undermined by
competing priorities and misalignment between
business and IT managers.
Published By: Datastax
Published Date: Nov 07, 2017
Regular customer experience solutions just segment and stereotype their customers and perform in a sort of action-reaction, request-response manner, rather than being instantly responsive.
Being responsive means adjusting to each additional interaction and
observed behavior, and making every action, every click, every scroll,
every email, every second spent on your app part of a larger conversation.
You need to have the systems in place that can effectively engage a customer in that conversation and not just analyze it with historical data or after the fact.
Published By: Symantec
Published Date: Dec 13, 2017
Enterprise’s are increasingly under threat from sophisticated attacks. In fact, research has found that threats dwell in a customer’s environment an average of 190 days1. These Advanced Persistent Threats use stealthy techniques to evade detection and bypass traditional security defenses. Once an advanced attack gains access to a customer environment the attacker has many tools to evade detection and begin to exploit valuable resources and data. Security teams face multiple challenges when attempting to detect and fully expose the extent of an advanced attack including manual searches through large and disparate data sources, lack of visibility into critical control points, alert fatigue from false positives, and difficulty identifying and fixing impacted endpoints.
According to the report, Benchmarking the Accounting Function 2015, only 56% of companies currently use automation to reconcile accounts. While many finance leaders want to change the process of reconciliation, the task can seem overwhelming.
However, developing a plan does not have to be complicated or time-consuming – and the benefits far outweigh the risks. A smooth, stress-free financial close adds qualitative value to the company by freeing employees to focus on strategic initiatives and ways to grow business.
A CFO’s Guide to Transforming the Financial Close shares how to build a center of excellence to streamline reconciliation so you can align objectives to overall business goals. Leading-edge automation tools can stop the madness of shuffling papers, sorting emails and searching spreadsheets, turning the reconciliation process from a cost center to a value-add for the company.
Published By: OracleSMB
Published Date: Jan 04, 2018
Customer loyalty matters. Loyal customers spend more, advocate more, and are the first to try new products or services.
But how do you build a loyal customer base that drives profitable sales? The answer is a loyalty program that provides the data needed to support individualized experiences and show appreciation. And this is where technology can help.
Move beyond paper punch cards and emails with personalized greetings. Quickly create an effective loyalty program that keeps your customers coming back for more.
"Financial services institutions are high-value targets for cyberattacks because of the capital they control, the personal information on customers they maintain, and the fear an attack on a bank generates in the public.
Phishing attacks on FSIs have risen steadily, especially employee credential theft - because once an employee’s credentials are stolen, cyberattackers can access customer information, employee data, even finances.
While legacy security solutions claim to block up to 99.9 percent of cyberattacks, all it takes is one employee or contractor to open an email from an unknown source, download a file from a compromised website, or in any other way fall victim to a cyberattack.
So, it’s time for a new approach: Isolation, also known as, remote browsing.
Download this Financial Services Best Practices Guide to Isolation to learn how to best eliminate phishing attacks and web malware.
"2017 was marked by a significant number of high-profile cyber breaches. Web malware and phishing played a critical role in the vast majority of these attacks.
Watch this webinar to learn from two of the industry’s leading experts – Gartner Research Analyst Peter Firstbrook and Menlo Security CTO Kowsik Guruswamy:
*Why web malware and phishing are so pervasive in today's cyber attacks
*What the shortcomings of today’s reactive security philosophy are
*Why the web continues to present a risk to businesses
*How organizations rethink their security strategy moving forward"
"Multi-stage attacks are an increasingly popular approach used by cybercriminals. By sending a malicious attachment in a phishing email that contains an embedded URL, with no malevolent code, attackers can evade existing security solutions, like sandboxes and AV.
How do you prevent these attacks before they happen?
Download this white paper to find out:
*How Menlo Security Labs recently isolated a multi-stage document attack
*What tools, techniques and procedures ( TTPs ) are attackers using to infect victims’ devices
*How Isolation can foil the attack before it can even start
Published By: Oracle OMC
Published Date: Jul 16, 2018
In marketing, you’ve got to be able to pivot. Why? People are unpredictable. They delete emails you thought they’d open, ignore offers you thought they’d use, and add items to their carts before leaving them behind. Move faster and stay relevant with true multichannel fluidity.
Published By: Proofpoint
Published Date: May 30, 2018
Email fraud is rife – business email compromise (BEC) is costing companies billions, and consumer phishing is at an all-time high. The majority of these email attacks are also preventable.
Utilising the power of email authentication, Email Fraud Defence protects your organisation from all phishing attacks that spoof trusted domains.
Visibility of who is sending email across your email ecosystem allows you to authorise all legitimate senders and block fraudulent emails before they reach your employees, customers and business partners.
Protect your email ecosystem from today’s advanced email threats including business email compromise (BEC) and consumer phishing. Proofpoint Email Fraud Defence gives you the visibility, toolset and services needed to authorise legitimate email senders and block fraudulent messages before they reach the inbox.
This whitepaper will provide you with a better understanding of why more users are working outside of the traditional offices, why that is a challenge for it departments and why cloud-based management is ideal for mobile workers.
Last year, we found the vast majority of marketers are familiar with running programmatic campaigns.
So when we surveyed over 1,300 marketers from Europe and North America this year, we shifted our focus and dove deeper into how they're thinking about the latest performance strategies across every stage of the marketing funnel.
You will learn:
• Why 57% of marketers are changing their attribution model this year
• Why almost 40% of marketers spend a majority of their budgets on measurement alone
• Why 69% of marketers are using dynamic email based on user behaviour
• And more!
See how you compare!
Published By: Oracle OMC
Published Date: Nov 30, 2017
Successful email marketing, demand generation, and lead management processes hinge on a modern strategy closely aligned to buyer needs and expectations across all phases of the buying process. Using a wide spectrum of digital channels, today’s buyers employ an extensive network of tools and resources to
make the most informed purchase decisions.
The Modern Marketing era is driven by the self-educated buyer who marketers must engage to achieve a relevant, targeted, and value-based customer experience. Marketers are increasingly enhancing their understanding of how data can fuel the delivery of meaningful interactions. This access to vast sources of information that marketers are applying to execute and achieve more refined marketing simply can’t be gleaned manually.