Published By: CodeBaby
Published Date: Nov 27, 2012
Healthcare organizations are integrating intelligent virtual assistants to enhance online experience and reduce costs. This guide overviews the capabilities and benefits of using virtual assistants to engage, optimize, and complement existing service channels.
The pace of automation in the contact center is accelerating as it moves from IVR and routing to
artifi cial intelligence and bots. With the digitization of contact center operations, the status quo is being
upended. Technological advances in robotic process automation (RPA), AI, and machine learning (ML)
for both customer and employee interactions are literally changing the face of customer care.
Simple, repetitive tasks donít need a person to do them anymore. Chatbots and self-service
knowledgebases put the control in customersí hands to resolve their own issues quickly. Information
from across the business can more easily be accessed, integrated, and analyzed to streamline backoffi ce and customer-facing functions. Companies are creating digital worker factories that leverage AI
and ML to improve their business.
Find out how you can convert your pains into profit. Learn how Microsoft Customer Relationship Management (CRM) can help you develop profitable customer relationships. Microsoft CRM uses lead and opportunity management, incident management and a searchable knowledgebase. CRM also makes use of reporting tools for accurate forecasting, measurement of business activity, and employee performance.
In the health-care industry, every second counts. Learn how the Childrenís Hospital of Boston uses Coveo to ensure clinicians and hospital staff easily local precise, critical patient care information.