Published By: IBM APAC
Published Date: Sep 30, 2019
Companies that are undergoing a technology-enabled business strategy such as digital transformation urgently need modern infrastructure solutions. The solutions should be capable of supporting extreme performance and scalability, uncompromised data-serving capabilities and pervasive security and encryption.
According to IDC, IBM’s LinuxONE combines the advantages of both commercial (IBM Z) and opensource (Linux)systems with security capabilities unmatched by any other offering and scalability for systems-of-record workloads. The report also adds LinuxONE will be a good fit for enterprises as well as managed and cloud service provider firms.
Read more about the benefits of LinuxONE in this IDC Whitepaper.
This paper will explore the potential of applying business performance management (BPM) principles to advance document performance management (DPM) in a way that enables organizations to reduce costs; better manage documents as vital strategic, ?nancial and information assets; and secure positive returns on investments from outsourcing. An example of this approach — spotlighted later in this paper — is MAX, a document performance management system that enables companies to more effectively manage their document processes and outsourcing service providers.
Published By: Dynatrace
Published Date: Apr 16, 2018
Based on a global survey of 800 CIOs, this report examines the challenges organizations face when working within complex, cloud-centric ecosystems.
Technology is at the heart of every organization today. Now more than ever, society expects the services we use to be innovative and faultless, prompting the creation of hyper-complex IT ecosystems. Relying on physical databases and third-party cloud service providers, businesses are finding it increasingly difficult to monitor application performance, ensure positive experiences, and succeed in this new environment.
The Responsive Process Management (RPM) Suite from Progress Software enables a high level of operational responsiveness for communications service providers. Faced with a need to gain a competitive advantage and create connections with customers, communications service providers require a flexible, integrated management suite that adapts to shifts in consumer interactions and market conditions in real time. Progress RPM based OSS/BSS solutions meet these challenges without the need for a massive overhaul to existing systems and infrastructure. Download this free whitepaper to learn more about how the communications industry can leverage Progress RPM to achieve operational responsiveness.
Published By: nimsoft
Published Date: Apr 10, 2012
Read this white paper and get proven strategies and approaches for getting all three right. Based on the lessons of veteran service provider executives, this paper offers specific guidelines service providers can implement to boost their chances for success.
In this infograph learn the benefits regarding cloud services and whether it is more cost effective to build an IT Infrastructure for cloud on-site or to partner with a cloud provider that offers a fully managed solution.
Flying blind at 100G
It might go something like this: Your company is a voracious consumer of bandwidth – perhaps a very large enterprise, a research lab, or a service or content provider of some description. Today you are running multiple 10Gbps network connections in the core of your network, but these links are rapidly approaching capacity. An upgrade in the not-too-distant future to 40/100G ultra-high-speed links now looks inevitable.
For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and in the degree to which those services are delivered efficiently and
profitably. In short, the service desk can make the difference between a service provider’s success or failure. This paper offers some key principles MSPs should adopt in order to ensure their service desk fully supports operational efficiency, optimal service levels and business growth.
Published By: Genesys
Published Date: Feb 08, 2019
A recent study from Knowlegde Executive clearly shows that that the deployment of cloud-computing technology in the African contact centre industry is growing with organisations adopting hosted, virtual and Contact-Centre-as-a-Service (CCaaS) solutions. Download at this page the report with all results.
Get the full study results to get insights on:
The impact on customer and employee engagement
The main pain points & challenges
The technology service provider check list
Find out why over 50% of African contact centres have adopted a cloud model
The rise of digital in the marketing mix has brought a whirlwind of change to the agency space, from work being brought in house to competition from consultancies and service providers. What an agency looks like in just five years is going to be tremendously different from the traditional model we know today.
While IMS is not new, complete virtualization of IMS (vIMS) is new. Network functions virtualization (NFV) provides operators with the ability to rapidly and inexpensively deploy, configure, launch, and upgrade services, which can lead to faster time to market and lower operating costs, providing an important competitive advantage against traditional CSPs and new OTT service providers. It can also reduce the business risk associated with new service introductions. This agility allows operators to offer trials of new service offerings on a much larger scale, leading to acceleration of new revenue generation.
Using the IP Multimedia System (IMS) architecture, Communications Service Providers (CSPs) can offer session-based services. Any Internet Protocol/Session Internet Protocol (IP/SIP) device can establish a session with the control servers’ Call Session Control Function (CSCF) and then establish connections with other IP/ SIP devices to deliver voice, video, and data sessions between the two end-clients.
As organizations go through major business and technology changes, they will increasingly depend on digital platforms to deliver products and services. More than half of the organizations we spoke with said they would increase spending with their primary hosting and cloud service provider (CSP) in 2017, and individual quarterly plans for hosting and cloud services suggest that the growth in spending will be persistent.
Worldwide spending on public cloud services is set to reach USD 122.5 billion in 2017, an increase of 24.4 percent over 20161. In fact, the compound annual growth rate (CAGR) of spending on public cloud services is almost seven times that of overall IT spending growth and IDC predicts that by 2020, it will top USD 203.4 billion worldwide2. The size of the opportunity for cloud service providers (CSPs) is huge but fierce competition, accelerating innovation and the need to keep prices low continue to create enormous pressure.
This paper outlines some of the primary challenges faced by CSPs in making and keeping their business profitable and suggests strategies and innovations that can help cloud businesses to take a greater share of the market opportunity.
5G will be a transformative force, offering enhanced mobile broadband and enabling a huge volume of machine to machine communications, based on its ultra-reliable, and low latency network. For comms service providers it puts them in a strong position to offer new services, including in the Internet of Things (IoT), visual computing, analytics, and enhanced mobility.
Virtualizing the IMS will bolster competitiveness for communications service providers. This Intel solution brief details how vIMS and NFV provides operators the ability to rapidly and inexpensively deploy, configure, launch, and upgrade services and provide a competitive advantage and accelerating new revenue generation.
Citrix and Google are collaborating to bring the
best, most secure way to deliver virtual apps
and desktops from Google Cloud. The Citrix
Workspace solutions traditionally installed on
data center servers—including Citrix Virtual
Apps and Desktops, Citrix Networking, and Citrix
Content Collaboration (formerly known as Citrix
ShareFile)—are now enabled on Google Cloud
Citrix enables customers to choose the
workload deployment option that best aligns
with their enterprise cloud strategy and offers
a variety of ways to securely deploy Citrix
solutions to meet unique application needs.
Whether deployed on-premises, cloud-hosted,
as a Citrix Workspace service, or with a service
provider—customers choose how much and
which components of app workloads to
manage and when and where to securely
deploy business apps, data, and desktops.
Published By: dinCloud
Published Date: Jun 19, 2018
Under the leadership of Stephen Arndt, consulting CIO, Medicalodges – a Kansas-based post-acute healthcare company – was looking to transition away from maintaining its own hardware on premises and needed a partner to help its small IT team maintain and monitor its data center infrastructure. As a healthcare services provider, Medicalodges is subject to HIPAA regulation. In order to maintain compliance, the company required a solution with inherent business continuity and redundancy.
Every financial services firm understands the importance of data. More is better. Sooner is better. Accessing it, understanding it, and taking advantage of it before the competition is better.
In the mid-2000s, Financial Services was the first industry to strongly adopt data virtualization as a disruptive, new technology for accessing and integrating more data, faster and more easily than ever before.
Buy and sell side groups at the largest institutions led the charge, followed soon after by risk management and compliance units. The leading mutual fund providers, along with hedge funds, led the next wave of adoption. In recent years, commercial banks and insurers have accelerated their use of data virtualization. And today, analyst firms such as Gartner, Inc. and Forrester project continued data virtualization adoption for both first-time use at new firms and expanded deployments at existing sites.
This whitepaper provides 10 examples of TIBCO Data Virtualization enabled applications f
Distributed cloud architectures will play an important role in Communication Service Providers’ network transformations. The distributed cloud will be made of numerous edge locations, from the customer premises to mobile base stations to central offices, each of which has its benefits and constraints. CSPs will need to consider attributes such as performance, availability, security, integration, and data and traffic volume to optimize the infrastructure for a myriad of workloads. Learn more about Heavy Reading’s survey results on CSPs adopting a distributed cloud strategy and delivering new services in this white paper.
Published By: Masergy
Published Date: Sep 18, 2019
Slow is the new broken, and SD-WAN is helping IT teams move at the speed of today’s digital innovation. But an SD-WAN investment requires you to make critical decisions around architectural design, the use of broadband connectivity, and security. How do you navigate those decisions and identify the right service provider? Zeus Kerravala, Founder and Principal Analyst at ZK Research, offers his guide to investing in SD-WAN.
Published By: Mimecast
Published Date: Apr 18, 2017
"Secure Your Move To Cloud-Based Email With A Trusted Third-Party Security Service Provider
Email is an essential component of business activity and workforce enablement. As cost, scale, flexibility, and usability become more important, organizations are seeking cloud-based email systems to support their workforces.
Although cloud-based email investments provide financial and operating benefits, they do raise several security challenges. This report suggests that few firms understand or prepare upfront for the security challenges prior to their migration to a cloud environment.
Download the study to learn more."
Published By: Mimecast
Published Date: Aug 22, 2017
Healthcare organizations are a favorite target for determined attackers. Any disruption to critical services provides a strong incentive to pay a ransom and patient medical data is highly lucrative for the information it contains.
Research finds that providers have traditionally under invested in IT security, which further compounds the problem. Read the report to learn:
• Important cyber security risks
• The impact of a data breach to your organization
• Key regulations around the globe