Legacy Enterprise Resource Planning (ERP) solutions are no longer capable of keeping up with today’s fast-moving world – Enterprise Management is the new business reality.
Whether you’re a manufacturer, distributor, service provider or mid-market enterprise, we’ll reveal to you a world beyond ERP.
• Download our new ‘Move Beyond ERP’ eBook to understand the business challenges you have, and how to meet them.
• Understand why businesses are outgrowing traditional ERP and are burdened by its inefficiencies.
• Look at the benefits of Enterprise Management, which provides real-time data intelligence, improved forecasting, and accelerated business processes.
HfS published the Top 10 Cognitive Assistant Service Provider report that explores the emerging conversational service provider ecosystem across key areas including execution ability, innovation capability, and the voice of the customer. The conversational services called as Cognitive Assistants, go beyond the traditional chatbots and augment human-customer interaction across both front- and back-office business operations. IBM was recognized for its market leadership in Cognitive Assistant that harness the power of IBM Watson capabilities – including NLP, conversation and analytics. HfS also merits IBM for demonstrating the greatest volume and depth of cognitive assistant use cases across industry verticals and enterprise processes.
"Global DNS performance and availability are critical to business continuity, security and end-user experience. With online applications, content, data and services often scattered across the internet and housed in your own DCs, your CDN or in your cloud instances; it’s more important than ever to have a robust, redundant DNS solution making sure your assets get delivered as quickly and reliably as possible.
This whitepaper reviews the business advantages of implementing a high availability DNS architecture using redundant DNS services. You will learn:
• The critical role DNS plays in the user experience
• The failure and outage risks of relying on a single DNS solution
• The major resiliency and performance differences between unicast vs anycast addressing
• Criteria for evaluating a managed DNS service provider
Published By: TeamQuest
Published Date: Sep 04, 2014
Enterprise Holdings (EHI) is the corporate parent of Enterprise Rent-A-Car, Alamo Rent A Car, National Car Rental and Enterprise CarShare. With annual revenues of $16.4 billion and more than 78,000 employees, EHI and its affiliates own and operate almost 1.4 million cars and trucks. This makes it the largest car rental service provider in the world measured by revenue, employees and fleet.
Telecom Italia (TIM)
As Italy’s businesses grew
increasingly vulnerable to
the threat of ransomware,
data breaches, and other
malicious malware attacks,
service provider TIM sought
an innovative solution to
effectively and efficiently
protect the network and data
of its business users.
Cisco Umbrella for Service
• Rolled out TIM Safe Web
to more than 600,000
customers, with less than
1 in 10,000 customers
opting out of the service
• Provided TIM with a unique
• Created an incremental
revenue stream for TIM
This paper will explore the potential of applying business performance management (BPM) principles to advance document performance management (DPM) in a way that enables organizations to reduce costs; better manage documents as vital strategic, ?nancial and information assets; and secure positive returns on investments from outsourcing. An example of this approach — spotlighted later in this paper — is MAX, a document performance management system that enables companies to more effectively manage their document processes and outsourcing service providers.
Published By: Dynatrace
Published Date: Apr 16, 2018
Based on a global survey of 800 CIOs, this report examines the challenges organizations face when working within complex, cloud-centric ecosystems.
Technology is at the heart of every organization today. Now more than ever, society expects the services we use to be innovative and faultless, prompting the creation of hyper-complex IT ecosystems. Relying on physical databases and third-party cloud service providers, businesses are finding it increasingly difficult to monitor application performance, ensure positive experiences, and succeed in this new environment.
The Responsive Process Management (RPM) Suite from Progress Software enables a high level of operational responsiveness for communications service providers. Faced with a need to gain a competitive advantage and create connections with customers, communications service providers require a flexible, integrated management suite that adapts to shifts in consumer interactions and market conditions in real time. Progress RPM based OSS/BSS solutions meet these challenges without the need for a massive overhaul to existing systems and infrastructure. Download this free whitepaper to learn more about how the communications industry can leverage Progress RPM to achieve operational responsiveness.
Published By: nimsoft
Published Date: Apr 10, 2012
Read this white paper and get proven strategies and approaches for getting all three right. Based on the lessons of veteran service provider executives, this paper offers specific guidelines service providers can implement to boost their chances for success.
In this infograph learn the benefits regarding cloud services and whether it is more cost effective to build an IT Infrastructure for cloud on-site or to partner with a cloud provider that offers a fully managed solution.
Flying blind at 100G
It might go something like this: Your company is a voracious consumer of bandwidth – perhaps a very large enterprise, a research lab, or a service or content provider of some description. Today you are running multiple 10Gbps network connections in the core of your network, but these links are rapidly approaching capacity. An upgrade in the not-too-distant future to 40/100G ultra-high-speed links now looks inevitable.
For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and in the degree to which those services are delivered efficiently and
profitably. In short, the service desk can make the difference between a service provider’s success or failure. This paper offers some key principles MSPs should adopt in order to ensure their service desk fully supports operational efficiency, optimal service levels and business growth.
Published By: Genesys
Published Date: Feb 08, 2019
A recent study from Knowlegde Executive clearly shows that that the deployment of cloud-computing technology in the African contact centre industry is growing with organisations adopting hosted, virtual and Contact-Centre-as-a-Service (CCaaS) solutions. Download at this page the report with all results.
Get the full study results to get insights on:
The impact on customer and employee engagement
The main pain points & challenges
The technology service provider check list
Find out why over 50% of African contact centres have adopted a cloud model
The rise of digital in the marketing mix has brought a whirlwind of change to the agency space, from work being brought in house to competition from consultancies and service providers. What an agency looks like in just five years is going to be tremendously different from the traditional model we know today.
While IMS is not new, complete virtualization of IMS (vIMS) is new. Network functions virtualization (NFV) provides operators with the ability to rapidly and inexpensively deploy, configure, launch, and upgrade services, which can lead to faster time to market and lower operating costs, providing an important competitive advantage against traditional CSPs and new OTT service providers. It can also reduce the business risk associated with new service introductions. This agility allows operators to offer trials of new service offerings on a much larger scale, leading to acceleration of new revenue generation.
Using the IP Multimedia System (IMS) architecture, Communications Service Providers (CSPs) can offer session-based services. Any Internet Protocol/Session Internet Protocol (IP/SIP) device can establish a session with the control servers’ Call Session Control Function (CSCF) and then establish connections with other IP/ SIP devices to deliver voice, video, and data sessions between the two end-clients.
As organizations go through major business and technology changes, they will increasingly depend on digital platforms to deliver products and services. More than half of the organizations we spoke with said they would increase spending with their primary hosting and cloud service provider (CSP) in 2017, and individual quarterly plans for hosting and cloud services suggest that the growth in spending will be persistent.
Worldwide spending on public cloud services is set to reach USD 122.5 billion in 2017, an increase of 24.4 percent over 20161. In fact, the compound annual growth rate (CAGR) of spending on public cloud services is almost seven times that of overall IT spending growth and IDC predicts that by 2020, it will top USD 203.4 billion worldwide2. The size of the opportunity for cloud service providers (CSPs) is huge but fierce competition, accelerating innovation and the need to keep prices low continue to create enormous pressure.
This paper outlines some of the primary challenges faced by CSPs in making and keeping their business profitable and suggests strategies and innovations that can help cloud businesses to take a greater share of the market opportunity.
5G will be a transformative force, offering enhanced mobile broadband and enabling a huge volume of machine to machine communications, based on its ultra-reliable, and low latency network. For comms service providers it puts them in a strong position to offer new services, including in the Internet of Things (IoT), visual computing, analytics, and enhanced mobility.
Virtualizing the IMS will bolster competitiveness for communications service providers. This Intel solution brief details how vIMS and NFV provides operators the ability to rapidly and inexpensively deploy, configure, launch, and upgrade services and provide a competitive advantage and accelerating new revenue generation.
Citrix and Google are collaborating to bring the
best, most secure way to deliver virtual apps
and desktops from Google Cloud. The Citrix
Workspace solutions traditionally installed on
data center servers—including Citrix Virtual
Apps and Desktops, Citrix Networking, and Citrix
Content Collaboration (formerly known as Citrix
ShareFile)—are now enabled on Google Cloud
Citrix enables customers to choose the
workload deployment option that best aligns
with their enterprise cloud strategy and offers
a variety of ways to securely deploy Citrix
solutions to meet unique application needs.
Whether deployed on-premises, cloud-hosted,
as a Citrix Workspace service, or with a service
provider—customers choose how much and
which components of app workloads to
manage and when and where to securely
deploy business apps, data, and desktops.
Published By: dinCloud
Published Date: Jun 19, 2018
Under the leadership of Stephen Arndt, consulting CIO, Medicalodges – a Kansas-based post-acute healthcare company – was looking to transition away from maintaining its own hardware on premises and needed a partner to help its small IT team maintain and monitor its data center infrastructure. As a healthcare services provider, Medicalodges is subject to HIPAA regulation. In order to maintain compliance, the company required a solution with inherent business continuity and redundancy.