Published By: Genesys
Published Date: Feb 08, 2019
A recent study from Knowlegde Executive clearly shows that that the deployment of cloud-computing technology in the African contact centre industry is growing with organisations adopting hosted, virtual and Contact-Centre-as-a-Service (CCaaS) solutions. Download at this page the report with all results.
Get the full study results to get insights on:
The impact on customer and employee engagement
The main pain points & challenges
The technology service provider check list
Find out why over 50% of African contact centres have adopted a cloud model
The rise of digital in the marketing mix has brought a whirlwind of change to the agency space, from work being brought in house to competition from consultancies and service providers. What an agency looks like in just five years is going to be tremendously different from the traditional model we know today.
While IMS is not new, complete virtualization of IMS (vIMS) is new. Network functions virtualization (NFV) provides operators with the ability to rapidly and inexpensively deploy, configure, launch, and upgrade services, which can lead to faster time to market and lower operating costs, providing an important competitive advantage against traditional CSPs and new OTT service providers. It can also reduce the business risk associated with new service introductions. This agility allows operators to offer trials of new service offerings on a much larger scale, leading to acceleration of new revenue generation.
Using the IP Multimedia System (IMS) architecture, Communications Service Providers (CSPs) can offer session-based services. Any Internet Protocol/Session Internet Protocol (IP/SIP) device can establish a session with the control servers’ Call Session Control Function (CSCF) and then establish connections with other IP/ SIP devices to deliver voice, video, and data sessions between the two end-clients.
As organizations go through major business and technology changes, they will increasingly depend on digital platforms to deliver products and services. More than half of the organizations we spoke with said they would increase spending with their primary hosting and cloud service provider (CSP) in 2017, and individual quarterly plans for hosting and cloud services suggest that the growth in spending will be persistent.
Worldwide spending on public cloud services is set to reach USD 122.5 billion in 2017, an increase of 24.4 percent over 20161. In fact, the compound annual growth rate (CAGR) of spending on public cloud services is almost seven times that of overall IT spending growth and IDC predicts that by 2020, it will top USD 203.4 billion worldwide2. The size of the opportunity for cloud service providers (CSPs) is huge but fierce competition, accelerating innovation and the need to keep prices low continue to create enormous pressure.
This paper outlines some of the primary challenges faced by CSPs in making and keeping their business profitable and suggests strategies and innovations that can help cloud businesses to take a greater share of the market opportunity.
5G will be a transformative force, offering enhanced mobile broadband and enabling a huge volume of machine to machine communications, based on its ultra-reliable, and low latency network. For comms service providers it puts them in a strong position to offer new services, including in the Internet of Things (IoT), visual computing, analytics, and enhanced mobility.
Virtualizing the IMS will bolster competitiveness for communications service providers. This Intel solution brief details how vIMS and NFV provides operators the ability to rapidly and inexpensively deploy, configure, launch, and upgrade services and provide a competitive advantage and accelerating new revenue generation.
Citrix and Google are collaborating to bring the
best, most secure way to deliver virtual apps
and desktops from Google Cloud. The Citrix
Workspace solutions traditionally installed on
data center servers—including Citrix Virtual
Apps and Desktops, Citrix Networking, and Citrix
Content Collaboration (formerly known as Citrix
ShareFile)—are now enabled on Google Cloud
Citrix enables customers to choose the
workload deployment option that best aligns
with their enterprise cloud strategy and offers
a variety of ways to securely deploy Citrix
solutions to meet unique application needs.
Whether deployed on-premises, cloud-hosted,
as a Citrix Workspace service, or with a service
provider—customers choose how much and
which components of app workloads to
manage and when and where to securely
deploy business apps, data, and desktops.
Published By: dinCloud
Published Date: Jun 19, 2018
Under the leadership of Stephen Arndt, consulting CIO, Medicalodges – a Kansas-based post-acute healthcare company – was looking to transition away from maintaining its own hardware on premises and needed a partner to help its small IT team maintain and monitor its data center infrastructure. As a healthcare services provider, Medicalodges is subject to HIPAA regulation. In order to maintain compliance, the company required a solution with inherent business continuity and redundancy.
Every financial services firm understands the importance of data. More is better. Sooner is better. Accessing it, understanding it, and taking advantage of it before the competition is better.
In the mid-2000s, Financial Services was the first industry to strongly adopt data virtualization as a disruptive, new technology for accessing and integrating more data, faster and more easily than ever before.
Buy and sell side groups at the largest institutions led the charge, followed soon after by risk management and compliance units. The leading mutual fund providers, along with hedge funds, led the next wave of adoption. In recent years, commercial banks and insurers have accelerated their use of data virtualization. And today, analyst firms such as Gartner, Inc. and Forrester project continued data virtualization adoption for both first-time use at new firms and expanded deployments at existing sites.
This whitepaper provides 10 examples of TIBCO Data Virtualization enabled applications f
Published By: Mimecast
Published Date: Apr 18, 2017
"Secure Your Move To Cloud-Based Email With A Trusted Third-Party Security Service Provider
Email is an essential component of business activity and workforce enablement. As cost, scale, flexibility, and usability become more important, organizations are seeking cloud-based email systems to support their workforces.
Although cloud-based email investments provide financial and operating benefits, they do raise several security challenges. This report suggests that few firms understand or prepare upfront for the security challenges prior to their migration to a cloud environment.
Download the study to learn more."
Published By: Mimecast
Published Date: Aug 22, 2017
Healthcare organizations are a favorite target for determined attackers. Any disruption to critical services provides a strong incentive to pay a ransom and patient medical data is highly lucrative for the information it contains.
Research finds that providers have traditionally under invested in IT security, which further compounds the problem. Read the report to learn:
• Important cyber security risks
• The impact of a data breach to your organization
• Key regulations around the globe
In our 35-criteria evaluation of software-as-a-service (SaaS) HR management systems providers, we identified the eight most significant ones — ADP, Ceridian, Meta4, Oracle, Ramco Systems, SAP SuccessFactors, Ultimate Software, and Workday — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals and their HR business stakeholder clients make the right choice.
Recent evolution in the mobile applications market now offers enterprises new opportunities for reaching customers in ways never before possible. In the past 18 months, a number of independent market forces have converged to enable goods-and-services providers to market to specific customers, at specific times, at specific locations. Importantly, such targeted messaging draws on a richer-than-ever set of consumer information, including not only detailed demographics from implicit (inferred) and explicit (user-provided) profiles, but also real-time, location-based data.
The value of conventional on-premises servers is eroding. As with all decay, it starts slowly and declines steadily. Bits and pieces of the physical server market are peeling off as businesses turn away from conventional data center and IT closet deployments in favor of cloud-based infrastructure-as-a-service (IaaS). And there’s no shortage of IaaS; hosting and service-provider companies are flooding the market with low-cost access to hosted servers. The challenge for adopting businesses is leveraging hosted assets that guarantee data security and integrity with fine-grained levels of adjustable capacity, high performance and price predictability.
The central theme of industry wide adoption of EHRs is based on the concept of “meaningful use,” which by design is a metric that will connect all the moving parts of this complicated initiative into a system that communicates and delivers high-grade electronic healthcare services. To qualify as a “meaningful user,” eligible providers must demonstrate use of a “qualified EHR” in a “meaningful manner.” It is a lofty and worthwhile goal. This white paper examines the total cost of ownership for “meaningful” EHR adoption in a physician practice.
Published By: Equinix
Published Date: Oct 20, 2015
In real estate, the most important factor is location, location, location! Your services are not quite as sensitive to the physical position of your technology, but location certainly can be a pivotal factor in optimizing your service design and service delivery. Ideally, location shouldn’t matter; however, it does
have an e?ect on customer experience. When technology services were simpler, location was largely irrelevant, but now the complexity of new services demands a strategy more in line with your BT agenda than your former IT agenda. The e?ects of regulatory, cost, risk, and performance factors will vary based
on the physical location of your technology resources. Colocation providers, cloud service providers, and even traditional hosting services o?er plenty of evolving options to help infrastructure and operations (I&O) professionals balance these factors to optimize service design and delivery.
PSD2 puts accountability for unauthorised or fraudulent payments squarely on payment service providers. PSPs are now obliged to confirm their customer’s identity robustly when making payments and when managing their accounts. But these measures threaten to put barriers in the way of the frictionless journey that customers want.
Published By: HP Inc.
Published Date: Feb 14, 2019
How to overcome complexity and be ready for future growth.
The modern production digital print market brought a world of opportunities for micro-runs and variable data printing into the hands of Print Service Providers (PSPs). With print available in any quantity to anyone, print is being democratized, resulting in ever-greater numbers of increasingly smaller jobs. The old print model of high-volume static print is being replaced with a myriad of micro-runs and micro-jobs.
Automation that allows PSP owners to master the ensuing complexity and respond faster than ever before is enabling them to refocus on market development and on delivering value.
In our 40-criteria evaluation of enterprise
marketing software suites (EMSS) providers, we
identified the nine most significant ones — Adobe,
Experian Marketing Services, IBM, Marketo,
Oracle, Salesforce, SAP, SAS, and Teradata
Marketing Applications — and researched,
analyzed, and scored them. This report shows
how each provider measures up and helps B2C
marketing professionals make the right choice.
Solvent printing is the perfect solution for signs, vehicle wraps, and many other
print applications. Solvent inks produce top-quality graphics, enabling printing
service providers (PSPs) to maintain high-volume output and lower production
costs while providing their customers superior color gamut and accuracy.
Although solvent inks provide great performance and have many additional
bene ts, they come with one frustrating work ow drawback: the delays PSPs
experience by having to wait for solvent ink to dry, particularly when the
application requires lamination. A new breakthrough solvent ink technology
solves this problem by reducing print curing time by at least 75% of the 24
hour waiting period normally recognized by media manufacturers and industry
These new solvent inks make it possible for PSPs to laminate solvent prints on the
same day they are printed. PSPs can achieve high image quality without sacri cing
valuable time, plus they can avoid clutter and reduce spa
Published By: Riverbed
Published Date: Feb 26, 2015
SteelHead SaaS offers up to 30x better application performance for cloud services and SaaS applications deployed in enterprises. The solution combines the best of WAN optimization with the best of Internet optimization to provide a seamless transition for users between private and public clouds. Customers experience application acceleration immediately, without requiring any configuration changes to the user or service provider environments.
This Frost & Sullivan whitepaper provides an overview of the latest DDoS attack trends, and offers examples of how cloud service and hosting providers can use Arbor Networks solutions to protect their data centers from DDoS attacks and increase revenue by offering Arbor-based, managed DDoS protection services.