In the past, B2B transactions occurred in face-to-face meetings as a sales professional worked a product demo, business luncheon, or boardroom presentation to influence a customer – and close the deal. Today, however, B2B stakeholders perform much of their product and service research online. In fact, 93 percent of B2B buying starts with online searching, according to a Pinpoint Market Research study. This research occurs long before a customer engages with sales.
As your prospects research and evaluate your offerings, they leave behind valuable clues to their intent. Understanding these clues – cracking the code – can help you tailor your messages to them, thereby providing them a more tailored, relevant experience. As a result, business-savvy marketing and sales departments have embraced marketing automation platforms, so their respective teams can work together on one common platform, reach B2B customers online, and drive revenue.
Marketing automation platforms automate repetitive
Business growth, innovation and IT departments and inextricably linked. Our new report explores insights from those who are leading the way by prioritising and completing automation innovations. While 67% of businesses are being held back by confidence in their own data. So what actions and attitudes separate those leading and those following in the data revolution? And what difference can self-driving technology make to innovation, strategy and wider business success?
To keep up with the growing needs of students, faculty and staff, higher ed IT departments must deliver a modern and seamless digital experience—often despite significant budget and staffing hurdles.
In this peer report, IT leaders at four different universities share how they’re using Cherwell’s IT service management (ITSM) solution to tackle common challenges and create extraordinary results in three key areas: efficiency, campus-wide user experience and enterprise-level innovation. What they’ve accomplished is only the start:
• Halving customization and configuration time while boosting user satisfaction
• Improving service delivery and enabling campus-wide collaboration
• Helping departments beyond IT to pursue their own automation initiatives
By replacing legacy systems, automating manual workflows, enabling self-help and much more, IT pros are making radically new realities possible with a streamlined and customizable approach to ITSM. Download the report to read their stor
Electronic signatures can have a dramatic impact on your organization’s digital transformation initiatives, helping to increase productivity, accelerate sales, strengthen collaboration and simplify a wide range of processes across all departments.
However to truly leverage e-signatures, you must ensure that your solutions adhere to the most stringent guidelines for security and regulatory compliance. Here are the most important and pertinent questions to ask potential vendors about security.
City leaders around the world are working to improve the quality of life and increase the number of useful services for their citizens, businesses, and visitors. Smart city initiatives are gaining attention in several countries, as administrators, industry, and citizens are working together to enhance their communities, cities, regions, and nations. After more than ten years of smart city hype, innovative projects have emerged, but few have provided a disruptive impact on the city system itself. Because every city is different, few of the existing models apply universally. An effective response requires leaders to consider a series of prerequisites: consider the local culture and the people, prioritize basic needs and requests, work at overcoming silos and encourage collaboration across departments, and consider each “smart” initiative as an integral part of an overall city system. A smart city reflects a number of aspirations: efficiency, resiliency, connectedness, innovation, and su
Published By: Icertis
Published Date: Oct 24, 2019
As the global economy adapts to a period of long-term uncertainty, procurement teams are being tasked with diversifying the supplier base of the organization in order to maintain business continuity and avoid risks, all while delivering quality outcomes.
This report seeks to contextualize the performance and alignment of Procurement departments both within the larger organizations they serve and amid their place in the global economy.
The key benefit of creating a case management methodology is to multiply its effectiveness by replicating it across the organization's patient-facing departments, practices and functions. In this way, your organization can reduce costs, increase quality and streamline its operations.
Accounts receivable (AR) is simple in theory. Keep the bills going out and the money coming in. But controllers and finance directors know the deal: There’s a lot of “other stuff” that gets in the way.
This 17-page white paper highlights how robotic process automation simplifies what really matters to the success of AR departments. Discover how it can unlock added value in your business thanks to:
• Improved customer experience & staff satisfaction
• Reduced DSO & improved employee productivity
• Enhanced tracking & forecasting via customized KPIs
Customer and supplier portals are one of the many fruits borne from the
age of digital transformation. However, the level of accommodations that
portals provide to customers and suppliers has spawned a whole new
set of challenges that didn’t exist less than a decade ago. Chief among
these is something referred to as “portal fatigue.”
Many AR departments and CSR teams are painfully familiar with the
term, as it’s often their job to either retrieve orders from a customer portal
or submit invoices directly into customers’ AP systems. On paper, these
tasks don’t seem all that odious. But when you consider the amounts of
different portals being used, and the fact that not every user is trained
on each portal, it’s easy to see why portal fatigue is a very real and
concerning problem for today’s businesses.
Rising urbanization has brought unprecedented levels of traffic and congestion to our major towns and cities. Departments of transport are battling to ensure their regions aren’t negatively impacted by increased pressure on their road networks.
On the frontline are traffic operators and planners. Every day, they face complex challenges as they attempt to improve traffic flow, minimize incidents, and unearth solutions to network issues.
This eBook explains how traffic planners and operators can use data to help overcome some of the challenges they face.
One of the few places that pervasive Wi-Fi is not found these days is in US Federal Government office buildings and military bases. Government IT departments explain this lack of modern technology by pointing to Information Assurance (IA) departments who block their planned deployments because of security concerns. IA departments, on the other hand, point to unclear rules, regulations, and policies around Wi-Fi use which prevent them from making informed risk decisions.
Published By: Dell EMC
Published Date: Nov 08, 2016
Your data center struggles with competing requirements from your lines of business and the finance, security and IT departments. While some executives want to lower cost and increase efficiency, others want business growth and responsiveness. But today, most data center teams are just trying to keep up with application service levels, complex workflows, and sprawling infrastructure and support costs.
Businesses today face demands that didn’t exist even a few years ago. Download this asset to learn more about the complexities and infrastructure demands that come with meeting these requirements are pushing many IT departments outside of their comfort and expertise zones.
Sponsored by: HPE and Intel®
Published By: Red Hat
Published Date: Aug 22, 2018
In the emerging digital enterprise, there’s a good chance some application development will be taking place outside the information technology department. It’s not that the role of IT is in any way being diminished – in fact, IT managers are getting busier than ever, overseeing the technology strategies of their enterprises. Rather, the pieces are in place for business users to build and configure the essential business applications they need, on a self-service basis, with minimal or no involvement of their IT departments.
As the world moves deeper into an era of ongoing disruption from digital players – be they startups, or teams within established enterprises – technology has become an essential part of every job, from the boardroom to the boiler room. Accordingly, the discipline of IT is no longer confined to the data center or development shop. Many business managers and professionals are building, launching or downloading their own applications to achieve productivity and respond
This white paper from Symantec™ Health provides a guide for IT departments as they examine their current image archiving strategy and explore new options. It summarizes challenges, existing approaches, and the benefits of cloudbased archiving approaches.
Virtualization has transformed the data center over the past decade. IT departments use virtualization to consolidate multiple server workloads onto a smaller number of more powerful servers. They use virtualization to scale existing applications by
adding more virtual machines to support them, and they deploy new applications without having to purchase additional servers to do so. They achieve greater resource utilization by balancing workloads across a large pool of servers in real time—and they respond more quickly to changes in workload or server availability by moving virtual machines between physical servers. Virtualized environments support private clouds on which application engineers can now provision their own virtual servers and networks in environments that expand and contract on demand.
The demands on IT today are staggering. Most organizations depend on their data to drive everything from product development and sales to communications, operations, and innovation. As a result, IT departments are charged with finding a way to bring new applications online quickly, accommodate massive data growth and complex data analysis, and make data available 24 hours a day, around the world, on any device. The traditional way to deliver data services is with separate infrastructure silos for various applications, processes, and locations, resulting in continually escalating costs for infrastructure and management. These infrastructure silos make it difficult to respond quickly to business opportunities and threats, cause productivity-hindering delays when you need to scale, and drive up operational costs.
Published By: MuleSoft
Published Date: Jan 16, 2018
To achieve efficiencies in today’s turbulent economic climate, government entities need to integrate legacy applications with modern systems and web services. Orchestration between multiple systems across various departments and municipalities is needed to deliver quality public services. At the same time, public sector agencies face aggressive timelines and budget constraints, changing constituent needs, and open source policies. Learn how utilizing a lightweight, standalone Enterprise Service Bus (ESB) enables government entities to meet these key challenges and deliver vital public goods while cutting costs.
Evalute important decisions:
Achieving efficiencies in today’s turbulent budgetary environment
Time to Delivery and Budget Constraints
Constituent Needs and Public Value
Open Source Policies & Initiatives
The Software Architecture for Government
Learn to deliver projects within tight schedules and fiscal constraints - download now.
At an unprecedented pace, cloud computing has simultaneously transformed business and government, and created new security challenges. The development of the cloud service model delivers business-supporting technology more efficiently than ever before. The shift from server to service-based thinking is transforming the
way technology departments think about, design, and deliver computing technology and applications. Yet these advances have created new security vulnerabilities as well as amplify existing vulnerabilities, including security issues whose full impact are finally being understood. Among the most significant security risks associated with cloud computing is the tendency to bypass information technology (IT) departments and information officers.
Although shifting to cloud technologies exclusively may provide cost and efficiency gains, doing so requires that business-level security policies, processes, and best practices are taken into account. In the absence of these standard
Ninety-five percent of companies polled in a recent Gartner survey considered increasing efficiency and productivity top priorities for IT departments when determining future budgets. Of those companies, 43 percent viewed increasing efficiency as a high priority, while 42 percent considered increased productivity a high priority.
Many departments—such as sales or service—focus on the company’s profits. And while a smooth-functioning IT department may contribute to the overall efficiency of an organization, it traditionally provides little to no contribution to the bottom line.
Performing PC’s are critical to businesses’ productivity and competitiveness, but hardware refresh is often extended well beyond its due date as IT departments’ resources are stretched or diverted to more urgent business critical projects. PC as a service (PCaaS) has recently emerged as a new model for IT procurement and management, and according to IDC’s latest PCaaS survey, satisfaction among early adopters in Europe is strong. Learn more about Dell solutions powered by Intel®.
Both public and private organizations acknowledge that managing the PC lifecycle becomes more complicated and expensive as the variety of PC devices and employee workstyles increase. In order to be fully productive, different groups of employees have different needs in terms of end-user device hardware, software, and configuration. While IT departments are trying to provide and support a wider range of technology to an increasingly dispersed and mobile workforce, while maintaining low end- user disruption, they are also under a lot of cost pressure. However, consolidating processes and enlisting the help of a vendor partner, such as Dell, might reduce costs and provide expert-level knowledge for better PC lifecycle management operations.
Download this white paper to learn more about Dell solutions powered by Intel®.
Security threats are persistent and growing. While many organizations have adopted a defense-in-depth strategy — utilizing anti-virus protection, firewalls, intruder prevention systems, sandboxing, and secure web gateways — most IT departments still fail to explicitly protect the Domain Name System (DNS). But this Internet protocol doesn’t have to be a vulnerability.
Millennials are reshaping the world of work through their knowledge of new technologies, work habits, and attitudes of the 21st-century workplace. At the same time, IT departments are working to add flexibility to the way they are supporting the Millennial worker. Yet it’s not just about IT providing the right tools and devices to its employees so they can get their jobs done effectively; IT needs to offer an overall workplace ecosystem that is secure and innovative. However, there are worrying gaps between what IT provides and what the different types of workers need.