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Published By: Interactions     Published Date: Oct 29, 2019
When building the ideal customer experience, it will be important to have cohesive, convenient, and productive customer interactions, no matter what stage of the customer journey. Technology will no doubt be at the forefront to integrate these qualities into every customer interaction at scale. Therefore, when choosing a customer care technology like an Intelligent Virtual Assistant (IVA), it is important to not simply implement technology just for the sake of technology, but to make sure that it is enhancing the overall customer experience.
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Interactions
Published By: SendBird     Published Date: Nov 14, 2019
Why buyer-to-seller chat for marketplaces? Experts understand marketplace apps as a challenge in scaling both supply- and demand-side at the same time. Once trust and sufficient liquidity are achieved, the value of marketplaces shift to fostering transparent and efficient transactions. There’s no better way to connect buyer and seller than in-app messaging. Real-time messaging connects your marketplace’s buyers and sellers across multiple apps and platforms so they can engage and inform both supply and demand to transact more quickly. This creates more efficient transactions for the marketplace platform. Jeff Jordan, former eBay and current General Partner of Andreessen Horowitz, said that to manage a marketplace well you need to “Maintain complete transparency in the marketplace so that participants (especially buyers but sellers too) have perfect information on products and their pricing [...] Focus heavily on safety so the marketplace is as safe as possible to create the trust requi
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SendBird
Published By: KPMG     Published Date: Oct 15, 2019
We’re seeing a global trend towards responsible investing. Increasingly, institutional investors are recognising the potential for ESG factors to affect the valuation and financial performance of the companies they invest in. At the same time, consumer demand for responsible investments is surging, especially from the younger generation. “Responsible” or “sustainable” finance and a focus on environmental, social and governance (ESG) factors have moved firmly into the mainstream today. This booklet presents the proof to address the issues around responsible investment implementation: statistics from across investment markets that show how significant this shift is.
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KPMG
Published By: Intel     Published Date: Sep 25, 2019
While NFV remains both technically and business relevant today, many communications service providers (CoSPs) have found implementation very complex. NFV implementation will require further evolution in order to fully address operational and business requirements. This white paper reviews factors currently driving the network virtualization evolution and examines the impact of adopting an innovative model based on software and hardware disaggregation.
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Intel
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Nov 07, 2019
Our RPA implementation using a one-of-a-kind ARCoT framework helped a global pharmaceutical enterprise in their digital transformation journey. It improved their efficiency, quality and workforce morale. Read this case study to know how we can do the same for your enterprise.
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Larsen & Toubro Infotech(LTI)
Published By: KPMG     Published Date: Sep 05, 2019
Leveraging procurement bots is the next logical step as organisations look to benefit from advancements in digital capabilities. Like every transformative technology, the implementation of procurement bots, while exciting, is not without challenges. Read this report to discover: • the five steps procurement organisations can take to create a partnership between bots and employees • the key characteristics of organisations doing this successfully • a phased methodology to ensure stakeholder change.
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KPMG
Published By: Oracle     Published Date: Sep 05, 2019
Global fashion powerhouse Perry Ellis International upgraded from a six-year-old CRM system. In this guidebook, follow their journey to gaining a comprehensive view of consumer shopping behavior in an accelerated seven-week, implementation-to-launch period.
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Oracle
Published By: CloudHealth by VMware     Published Date: Sep 05, 2019
Both the speed of innovation and the uniqueness of cloud technology is forcing security teams everywhere to rethink classic security concepts and processes. In order to keep their cloud environment secure, businesses are implementing new security strategies that address the distributed nature of cloud infrastructure. Security in the cloud involves policies, procedures, controls, and technologies working together to protect your cloud resources, which includes stored data, deployed applications, and more. But how do you know which cloud service provider offers the best security services? And what do you do if you’re working on improving security for a hybrid or multicloud environment? This ebook provides a security comparison across the three main public cloud providers: Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). With insight from leading cloud experts, we also analyze the differences between security in the cloud and on-premises infrastructure, debunk
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CloudHealth by VMware
Published By: TIBCO Software     Published Date: Jul 22, 2019
On-demand Webinar The current trend in manufacturing is towards tailor-made products in smaller lots with shorter delivery times. This change may lead to frequent production modifications resulting in increased machine downtime, higher production cost, product waste—and the need to rework faulty products. Watch this webinar to learn how TIBCO’s Smart Manufacturing solutions can help you overcome these challenges. You will also see a demonstration of TIBCO technology in action around improving yield and optimizing processes while also saving costs. What You Will Learn: Applying advanced analytics & machine learning / AI techniques to optimize complex manufacturing processes How multi-variate statistical process control can help to detect deviations from a baseline How to monitor in real time the OEE and produce a 360 view of your factory The webinar also highlights customer case studies from our clients who have already successfully implemented process optimization models. Spe
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TIBCO Software
Published By: TIBCO Software     Published Date: Jul 22, 2019
Global producer of polycrystalline silicon for semiconductors, Hemlock Semiconductor needed to accelerate process optimization and eliminate cost. With TIBCO® Connected Intelligence, Hemlock achieved centralized, self-service, governed analysis; revenue gains; cost savings; and more. Fueled by double-digit growth in the markets it serves, Hemlock Semiconductor is adapting to the increasing commoditization within the polysilicon industry and better positioning itself to compete. A key factor in this plan is to equip process-knowledgeable personnel with the skills and tools to accelerate delivery of process optimizations and associated cost elimination. Hemlock turned to a TIBCO® Connected Intelligence solution to address the challenges. By implementing TIBCO Spotfire® and TIBCO® Streaming analytics, TIBCO® Data Science, and TIBCO® Data Virtualization, the company created more self-service analytics. Adding TIBCO BusinessWorks™ integration let the company realize the vision of connect
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TIBCO Software
Published By: ConnectWise     Published Date: Aug 22, 2019
With the right plan in place, everything from growth and stability to a whole new business model is within reach. Setting out a clear plan, with achievable goals and a basic timeline, can put you on the fast track to meeting and exceeding your business goals. In this eBook, we’re curating the best industry expertise to help you design and implement a business plan agile enough to grow or pivot with your business needs.
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ConnectWise
Published By: Rackspace - VMware     Published Date: Oct 24, 2019
As an IT leader, we know you have the desire to help the business deliver more and do better. Yet, it’s a tough and often a complex journey. There is no doubt you’ve heard of Hybrid Cloud, but do you know what outcomes it can deliver for your business? The fact remains, Hybrid Cloud strategy implementation is challenging – there are no two ways about it. But what it offers are cost simplification, increased flexibility, reliability, and assurances around security and regulatory compliance. However, this assumes hybrid cloud has been planned and implemented in the correct way, which almost certainly requires outside help. If you’re considering Hybrid Cloud, tick off the right boxes to build your business case; learn about how to make the next move, the right one.
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Rackspace - VMware
Published By: MicroStrategy     Published Date: Nov 08, 2019
Gartner’s annual Predicts report is out for 2019—and it includes recommended solutions to issues like incorporating analytics into corporate strategy, measuring the value of data assets, the rapidly increasing volume of data, the lack of data literacy, and more. Some of the valuable findings include: Today, fewer than 50% of documented corporate strategies mention data and analytics as key components for delivering enterprise value, per Gartner’s “How Infosavvy Are You? Study." Organizations that fail to develop and enforce such codes of conduct are at a greater risk of liability and misuse of data science and AI. Few organizations have implemented continuous intelligence capabilities, spanning multiple applications and business functions, because they lack the relevant skills.
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MicroStrategy
Published By: MicroStrategy     Published Date: Nov 08, 2019
Gartner’s annual Predicts report is out for 2019—and it includes recommended solutions to issues like incorporating analytics into corporate strategy, measuring the value of data assets, the rapidly increasing volume of data, the lack of data literacy, and more. Some of the valuable findings include: Today, fewer than 50% of documented corporate strategies mention data and analytics as key components for delivering enterprise value, per Gartner’s “How Infosavvy Are You? Study." Organizations that fail to develop and enforce such codes of conduct are at a greater risk of liability and misuse of data science and AI Few organizations have implemented continuous intelligence capabilities, spanning multiple applications and business functions, because they lack the relevant skills. Read the report for a full list of enterprise challenges and tips on how to address them.
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MicroStrategy
Published By: MicroStrategy     Published Date: Nov 08, 2019
Gartner’s annual Predicts report is out for 2019—and it includes recommended solutions to issues like incorporating analytics into corporate strategy, measuring the value of data assets, the rapidly increasing volume of data, the lack of data literacy, and more. Some of the valuable findings include: Today, fewer than 50% of documented corporate strategies mention data and analytics as key components for delivering enterprise value, per Gartner’s “How Infosavvy Are You? Study." Organizations that fail to develop and enforce such codes of conduct are at a greater risk of liability and misuse of data science and AI. Few organizations have implemented continuous intelligence capabilities, spanning multiple applications and business functions, because they lack the relevant skills.
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MicroStrategy
Published By: Cherwell Software     Published Date: Oct 28, 2019
: Today’s learning environments would be unrecognizable to past generations. Professors distribute and issue syllabi and assignments online. Students collaborate on group projects using Google Docs, Doodle and other technologies. Password reset requests alone could keep an entire IT team busy. To face this onslaught of technological demands without breaking the budget, campuses need a powerful, flexible and affordable ITSM platform. Read this eBook to learn how eight different colleges and universities are using Cherwell ITSM to achieve: • A higher level of productivity (for example, implementing a self-service portal for password resets that slashed service requests by 65 percent) • Faster service delivery (for example, cutting the global computer refresh cycle from three years to seven months) • Less configuration time (for example, one school reduced configuration time by 74 percent). To learn more about how leading campuses have easily and affordably improved their operational
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Cherwell Software
Published By: Jamf     Published Date: Aug 06, 2019
As a new generation of employees hit the workforce, a user-centric technology trend has begun to take shape. The question is how does IT shift their practices to embrace the trend toward this modern technology experience? Download this e-book for answers and learn: • The origins of the user-centric trend • Apple's role in evolving IT practices • Ways to implement and benefit from this new IT model
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Jamf
Published By: Anaplan     Published Date: Sep 11, 2019
Driver-based budgeting (DBB) is a business planning process that links demand with the operational activities needed to fulfill that demand. Its approach can be successfully implemented in nearly every industry due to its flexible methodology. In this paper, you will learn: What business drivers are and on which ones an organization should focus The benefits of implementing a DBB process How Connected Planning technology supports a sustainable DBB approach
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Anaplan
Published By: TIBCO Software     Published Date: Sep 16, 2019
Lo que aprenderá: • Aplicar la analítica avanzada y las técnicas de machine learning / IA a fin de optimizar procesos de manufactura complejos • De qué manera el control de procesos estadísticos de múltiples variantes puede ayudar a detectar las desviaciones en una base de referencia • Cómo monitorear el OEE en tiempo real y producir una vista de 360 grados de su fábrica Asimismo, el webinar también da cuenta de los casos de estudio de nuestros clientes que ya han implementado con éxito los modelos de optimización de procesos.
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TIBCO Software
Published By: Medius     Published Date: Oct 01, 2019
AP automation is often described as low hanging fruit in the garden of digital transformation. And for a good reason – the barrier to entry is impressively low in terms of both cost and effort needed to get up and running, particularly in comparison to the implementation projects for other business applications. Despite that fact, the value provided from AP automation is comparably high. For such an easy implementation, the benefits reach throughout an organization, beyond the walls of the AP department, and are near-immediate from day one of using the solution. Standard benefits include: - Immediate value from day one with an expected ROI within the first year - Up to 95% truly touchless invoice processing with access to real-time cloud data for benchmarking and reporting - Easy access to financial data, such as cash flow & accrual reporting, with full visibility and control of the AP process This guide will help you kick-start your AP automation project by defining the 6 steps to build a solid business case and gain the internal approvals needed to get started.
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ap automation, invoice processing, invoice automation, accounts payable automation, accounting software, accounting automation, microsoft dynamics automation
    
Medius
Published By: KPMG     Published Date: Jun 06, 2019
Advanced service management platforms help reduce costs, enhance ITSM performance and give employees access to the IT they need. Find out how we helped a global law firm implement a state-of-the-art ServiceNow platform. Read this story to understand: • what benefits advanced ITSM platforms can deliver • how to decide on your preferred platform • how to ensure a fast, efficient, low-risk implementation • five key principles to guide your transformation.
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KPMG
Published By: Veeam '18     Published Date: Oct 28, 2019
The damage caused by ransomware is widely discussed in the media. But this is far from the only danger that threatens the availability of your data. In this webinar, you will learn about the basic concepts of IT system availability and how Veeam® can help you implement these concepts in your company. The following issues will be highlighted: backup rule "3-2-1"; why snapshots are not a backup; how to prevent implicit data corruption.
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Veeam '18
Published By: ttec     Published Date: Oct 25, 2019
Achieving a value-based digital transformation in the contact center isn’t just about adopting new technology – it’s about finding, implementing, and optimizing the right technology to gain the most value for the company, its employees, and most importantly, the customer. It all starts with a tactical cloud migration plan that’s rooted in an unbreakable alignment of business goals, IT strategy, and customer needs. This 7-point digital planning workbook was designed by TTEC’s Center for Customer Excellence to help facilitate richer, more productive CX transformation discussions between IT and business leaders. Don’t let misalignment derail your digital transformation efforts. Snag your FREE copy of The Ultimate CX & Digital Transformation Workbook for Contact Centers today! Learn how to create cross-company alignment to develop a strategic customer engagement plan that forms the basis for a successful value-based transformation.
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ttec
Published By: InMoment     Published Date: Oct 14, 2019
R O I : T H E H O LY GRAIL OF CX Return on Investment (ROI) is the holy grail of customer (CX), employee (EX) and market (MX) experiences. Every practitioner wants to prove it’s real, but the quest to find it can be fraught with peril and, in the end, many businesses end up believing it’s completely fictional. This ebook will delve into the mysteries of the financial impact of experience programs and how you can implement and measure experience initiatives designed to deliver ROI. Why is the ROI of experiences so hard to establish? The answer is twofold: 1. ROI is not a single number; it’s wide-ranging and can be found in any part of the enterprise. 2. Many businesses focus too much on the end goal (ROI), but fail to establish a program with the necessary elements required for success.
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InMoment
Published By: TIBCO Software     Published Date: Nov 18, 2019
Hunt Oil implemented the TIBCO Drilling Accelerator to connect all of its streaming data, increasing its development agility for new solution-driven projects. It can now access query-the-future insights to make better, faster decisions.
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TIBCO Software
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