Published By: Salesforce
Published Date: Nov 09, 2018
For the second annual “State of Service” report,
Salesforce Research surveyed more than 2,600
customer service professionals worldwide to discover:
• How service leaders are responding to
heightened customer demands
• Which habits are hallmarks of top service teams
• How smart tech is impacting service protocols
In this report, high-performing service teams are the
top 14% who rate both their service performance
and performance versus competitors as excellent.
See page 3 for further information on performance.
Published By: OC Tanner
Published Date: Jun 12, 2018
Employee recognition is more than an HR program—it has a profound impact on an organization’s workplaceculture and bottom line.
Employee recognition has a strong influence on an organization’s workplace culture. Research on 10,000 employees in 12 countries shows that organizations who have a great culture are:
• 54% more likely to have employees that are Promoters on the standard NPS scale
• 53% more likely to have highly engaged employees
• 29% more likely to have employees innovating and performing great work
• 27% more likely to have increased in revenuelast year
• 25% more likely to have growth in team size in the last year1
By creating a great workplace culture employees want to engage with, you’ll see an improvement in business results. Employee recognition touches every aspect of your company culture and your employee experience—from recruiting, to engagement, productivity, innovation, and retention.
High-performing organizations operate differently than those of the past. These companies have rebuilt their performance management process to optimize for driving performance and developing employees.
Published By: Inspirus
Published Date: Oct 04, 2017
Learning and development plays a critical role in any organization. Although learning has been unequivocally linked to high-performing organizations, we believe there hasn’t been enough attention paid to the lasting effects learning plays in engaging your workforce.
Published By: Optymyze
Published Date: Feb 05, 2018
Not too long ago, successful selling was all about power suits, firm handshakes, a persuasive attitude and gut instinct. Since then, the underlying map to sales success has changed dramatically. Today, the rock stars of any sales team are the reps who rely on data instead of intuition, and tools instead of tales.
Read this article to learn how data and analytics enable sales reps and managers to improve sales productivity and more:
• Gain a better understanding of your leads and prospects and personalize your approach.
• Maximize the performance of new members of the sales team.
• Increase compensation effectiveness.
• Optimize territories.
Published By: HireVue
Published Date: May 18, 2018
Recruiting and selecting talented people has become a top
HR priority. To support this priority, many organizations are
leveraging assessment tools and processes to find, hire, and
select the best candidates.
To better understand both the use and value of modern
assessments, HR.com and its partner, HireVue, launched The
State of Assessments survey. The investigation covered the
• The biggest challenges to hiring the best talent
• Primary benefits and uses of assessments
• Features that HR professionals want most from
• Most commonly used components of assessments
• Time-to-completion and completion rates associated
• The role of video interviewing in the assessment process
• Future investments in pre-hiring assessments
• And, finally, the ways that high-performing organizations tend to differ from other
organizations in terms of how they use these tools
In today’s competitive work environment, attracting and retaining top talent is paramount and expensive.
Companies recruit high performing employees with deep experience, invest in training, and reward outcomes.
Yet while talent and experience are critical, new evidence suggests those attributes may not be enough.
It’s not simply how well a person can perform in a typical situation, but how quickly they can return to high
performance after an inevitable setback.
Resilience is the ability to become strong, healthy or successful again after something bad happens. It
includes (learnable) cognitive and emotional skills that reduce the degree and duration of episodes of
discouragement, reluctance or defeat that often follow negative events. A resilient worker will quickly put the
event in perspective and search for alternative solutions while their less-resilient colleagues experience a
letdown or assign blame.
This paper describes how resilience, measured by the meQ Score, corresponds to w
Published By: BetterUp
Published Date: Dec 05, 2018
New managers can develop into high performing future leaders. Or, they can flail and fail–costing your company hundreds of thousands of dollars. Learn what you can do to ensure new manager success.
Download our paper to learn:
- The 3 major problems most companies have with new managers
- Which 4 critical management skills should be developed
- How coaching new managers can lead to dramatic improvements in new manager performance
VDI deployments offer tremendous advantages but can also impact server and network resources significantly. A complete VDI solution should deliver a reliable, high-performing desktop user experience while taming complexity and supporting scalability within a secure, stable framework.
Published By: Klocwork
Published Date: May 11, 2011
This white paper examines how the next generation of source code analysis tools are moving high-quality source code analysis to the developer's desktop and performing it at the earliest point in the development cycle - before code check-in. Learn why the developer must be an integral part of the process of identifying, fixing and preventing bugs from reaching the code stream.
Is your paper-based performance management process holding your company back? See for yourself how automating your outdated talent and performance management processes can transform your small business. Download your white paper now, compliments of SuccessFactors.
Advertising costs are soaring, while reach is plummeting. As a result, concerned marketers are reviewing their advertising spend. In fact, more spend is being questioned now than in the last three years combined. We analyzed over 250 marcomm initiatives from around the world to see what sets the best campaigns apart. Download “Replicating High-Performing Marcomms”, to learn the key components to build a winning campaign.
Published By: Dell EMC
Published Date: Jun 29, 2016
IDC believes that EMC Isilon is indeed an easy to operate, highly scalable and efficient Enterprise Data Lake Platform. IDC validated that a shared storage model based on the Data Lake can in fact provide enterprise-grade service-levels while performing better than dedicated commodity off-the-shelf storage for Hadoop workloads.
Employees today want more than a steady, well-paid job at a promising company. In this competitive job market, employers are finding it increasingly difficult to recruit, retain, and motivate top talent. Yet, they continue to rely on outdated employee engagement strategies that no longer work.
As pressures increase from an evolving workforce, organizations from startups to enterprises must prioritize employment engagement now more than ever.
We've identified seven bad habits that commonly hinder organizations. Download this whitepaper to learn how to transform old habits into the effective, future-ready programs that drive today's high-performing organizations.
Published By: Tenable
Published Date: Jan 25, 2019
"This Gartner report charts your course to the future of information security with Gartner’s “continuous adaptive risk and trust assessment” (CARTA) as your guide.
This reports highlights a need for security and risk management leaders to embrace a strategic approach where security is adaptive, everywhere, all the time. Gartner calls this strategic approach ""continuous adaptive risk and trust assessment,"" or CARTA.
By reading “Seven Imperatives to Adopt a CARTA Strategic Approach,” you will gain insight into CARTA and better understand the people, process and technical changes it calls for, including:
-Replacing one-time security gates with adaptive, context-aware security platforms.
-Continuously discovering, monitoring, assessing and prioritizing risk and trust — reactively and proactively.
-Performing risk and trust assessments early in digital business initiatives, including development.
-Instrumenting for comprehensive, full-stack visibility, including sensitive data handling.
Published By: Jelecos
Published Date: Feb 11, 2019
The AWS Well-Architected framework has been developed to help cloud architects utilize best practices to build the most secure, high-performing, resilient, and efficient infrastructure possible for their applications. This framework provides a consistent approach for Jelecos and its customers to evaluate architectures and provides guidance to help implement designs that will scale with your application needs over time.
Published By: Riverbed
Published Date: Nov 02, 2016
"As companies undergo digital transformation, many IT organizations are embracing DevOps to better align with evolving business requirements, foster rapid innovation, and deliver high-performing services. But what IT leaders are failing to grasp is that this cultural shift also requires modifications to the underlying application performance management (APM) technologies and processes that have historically been used to manage IT service delivery.
Read this analyst paper to explore:
Key challenges IT organizations face as they roll out DevOps practices
Additional APM tools and capabilities needed to support DevOps
Recommendations for forming the right organizational structure and processes"
Hampered by outdated employee engagement strategies? Learn how to transform your company’s old habits into the effective, future-ready programs that drive today’s high-performing organizations.
Everyone loves a good spreadsheet. But if you have more than a few hundred employees, tracking performance, training, and succession with them is the stuff of nightmares. Spreadsheets and paper-based processes can’t give you deep, real-time insight into how your employees are performing or how to make them—and your company—more successful. But a talent management system can.
Snapfish is the world's No. 1 online photo service, with more than 60 million members in 20 countries and more than 5 billion unique photos stored online. Its previous storage infrastructure was not able to meet Snapfish's existing and future needs. The company was looking for a storage solution that would offer extreme scalability, flexibility, reliability, improve performance, balance performance and capacity with affordability, and meet its business needs for partnering. Read this case study to learn how Snapfish built and has maintained a highly scalable, affordable, high-performance storage architecture that has kept up with customer demand.
Today’s K-12 schools are hungry for bandwidth. The reason is clear: highperforming, reliable and easily expanded network services support the latest classroom innovations, including videoconferencing, 1:1 computing, distance learning and modern learning management systems. It’s no surprise then that progressive educators now see a direct link between the overall success of their school districts and access to high-capacity networks. This emerged as a clear trend in new research by the Center for Digital Education (CDE) — a commanding 98 percent of administrators and IT representatives said the future of K-12 education hinges on ubiquitous connectivity.
This white paper lays a framework for planning and implementing high-performance networks. In addition to explaining why now’s the time to plan network upgrades, this paper answers one of the fundamental questions asked by IT managers at schools everywhere: “How much network capacity will we actually need?”
Everyone loves a good spreadsheet. But if you have more than a few hundred employees, tracking performance, training, and succession with them is the stuff of nightmares. Spreadsheets and paper-based processes can’t give you deep, real-time insight into how your employees are performing or how to make them—and your company—more successful.
Two organizations implement nearly identical employee training initiatives. Company A quickly sees improved metrics & long-term financial results. Company B sees little change – and is back to square one a year later. Why?