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Published By: Epicor     Published Date: Jun 06, 2018
You arrive at the office and watch helplessly as your AP processing team tries to avoid an avalanche of paper invoices while simultaneously juggling non-stop vendor service calls. The phones are ringing off the hook and the sound and sight of inefficiency is maddening—no one is happy. You try to move, but can’t. Thankfully you wake up and realize it was just a dream. Wiping the drool from your cheek, you resolve to update your own AP process before it’s too late. This scenario is a familiar recurring nightmare shared by many Accounts Payable Managers, Controllers and CFOs—and for good reason. Without scalable AP and invoice processing, your business cannot flourish or reach maximum potential. In this eBook, we’ll show you how integrating your AP processing with your accounting software will help you save time and money, allowing you and your team to focus on your customers and your business.
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Epicor
Published By: Mitel     Published Date: May 18, 2017
You know the way we communicate with each other has evolved, but what about the way your business communicates with your customers? A third of the US population is made up of millennials that use multiple channels when reaching out or making a purchase, so how does this shift affect your bottom line? More importantly, how closely aligned is your customer experience strategy with how customers are buying? Looking for some clarity? Check out this infographic for a clear understanding of how customers are shopping, why they abandon your transactions, and what steps you can take to keep them happy.
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customer experience, sms, email, web chat, social media, mobile
    
Mitel
Published By: Progress     Published Date: Jan 22, 2019
With expectations high and requests coming from every direction, it is crucial you set strategic goals and objectives for your team that quickly drive results. But how do you set your priorities? How do you get the right mix of quick short-term wins and long-term strategic initiatives? And all the while keeping your customers, organization and stakeholders happy while ensuring the internal processes and technology are in place to support them. We will answer these questions and more in this on-demand webinar.
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Progress
Published By: Trustpilot     Published Date: Oct 25, 2018
Online reviews have the power to make or break your business’ image and credibility. To better understand what drives people to leave reviews, whether positive or negative, we surveyed over 1,000 consumers globally and put together a report with the findings. Download the report to learn: • What motivates people to leave negative reviews • What experiences most inspire positive reviews • The long-term impact on your business of satisfying an unhappy customer Get your free copy now!
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Trustpilot
Published By: DocStar     Published Date: Jun 11, 2018
You arrive at the office and watch helplessly as your AP processing team tries to avoid an avalanche of paper invoices while simultaneously juggling non-stop vendor service calls. The phones are ringing off the hook and the sound and sight of inefficiency is maddening—no one is happy. You try to move, but can’t. Thankfully you wake up and realize it was just a dream. Wiping the drool from your cheek, you resolve to update your own AP process before it’s too late. This scenario is a familiar recurring nightmare shared by many Accounts Payable Managers, Controllers and CFOs—and for good reason. Without scalable AP and invoice processing, your business cannot flourish or reach maximum potential. In this eBook, we’ll show you how integrating your AP processing with your accounting software will help you save time and money, allowing you and your team to focus on your customers and your business.
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DocStar
Published By: Carhartt     Published Date: Nov 02, 2018
It makes sense. If the clothes I’m wearing fit right, are able to stretch, move and give me the room I need to do my job better, I’m going to be grateful and more committed to the employer who provided them. If I’m happy with what I’m wearing, chances are I’ll take more pride in the job I’m doing.
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Carhartt
Published By: Limeade     Published Date: Mar 14, 2016
Who says you can’t have it all? With work-life balance, that might be true but there’s another way: work-life integration. Download our ebook to learn how employees can integrate all parts of their work and life to be engaged, happy, and productive.
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work-life balance, work-life integration, employee productivity, employee happiness, culture change, human resources
    
Limeade
Published By: GrowthIntel - INT     Published Date: Jul 06, 2017
It takes a lot of money and resource to recruit and train new, talented telemarketing agents. So what can businesses do to keep their telemarketing teams focused and happy? This ebook provides guidance on: • Which KPIs to track • The best way to structure a bonus plan • How to retain your best agents It also lists the questions you should ask when selecting a telemarketing agency.
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customer acquisition, data updates, call quality, results, team culture, long term career prospects, employee, kpi
    
GrowthIntel - INT
Published By: Message Systems     Published Date: Mar 07, 2013
A hundred a day? A thousand a day? More? Believe it or not, many organizations send several million emails a day, and enterprises, large online retailers, social networks and gaming sites often send as much as a billion a month.
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high volume email, email marketing, sending reputation, email authentication, email infrastructure, email software
    
Message Systems
Published By: Monotype     Published Date: Jun 29, 2017
After years spent hidden in the shadows of Millennials, Generation Z is taking over the spotlight and making some serious waves in the process. Gen Zs are the first true digital natives, born between the late 1990’s to the mid 2000’s, and only know a world with Internet access, social media and smartphones. This “YouTube generation” is tech-savvy and pragmatic, drives innovation and the way we consume media, and they’re pushing brands and marketers to catch up in the process. Like, follow, read, repeat In an era of massive information (and advertising) overload, the brand-consumer relationship is a delicate dance. One misstep and a disgruntled customer will gladly find a new partner. Thanks to a mobile-first, visually rich, social and digital world, people expect flexibility, authenticity and consistency in every single interaction with a brand. In order to keep your customers engaged and happy, look to the emerging behaviours and preferences of Generation Z as a beacon for what’s to c
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generation z, communication, media, marketing, branding, customer engagement, digital engagement
    
Monotype
Published By: Zendesk     Published Date: Aug 22, 2017
Happy customer support agents will not only provide a better customer experience but stay with your organization longer. This article focuses on how to improve the way your business interacts with support agents.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Sprinklr     Published Date: Mar 13, 2018
"Customer experience is the new battleground: 89% of organizations compete primarily on experience, and 95% tell others about a bad experience. To help brands compete in this new world, we spoke with 17 experts about the current state of customer experience and ways that brands can make – and keep – their customers happy. "
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Sprinklr
Published By: ClickExpress     Published Date: May 01, 2013
We all know that happy workers provide better service. In the service industry, there is an even greater drive to create a happy customer experience—and a field worker’s unhappiness can easily turn into lost productivity and a damaging customer experience. This paper not only outlines five things that field workers hate, but also gives you simple, actionable suggestions on how to fix them using mobility solutions. After all, happy workers lead to greater productivity, better service and a better customer experience—and that’s the bottom line.
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service, field workers, industry, customer, experience, fix, mobility, solutions
    
ClickExpress
Published By: SuccessFactors, Inc.     Published Date: Aug 30, 2011
A successful pay-for-performance culture can literally transform any business. Learn the key steps necessary to unlock your employees' potential, keep your "superstars" happy and ultimately drive a healthier bottom line.
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successfactors, pay-for-performance culture, alignment, visibility, cascading goals, immediate reinforcement, coaching, smbs
    
SuccessFactors, Inc.
Published By: LogMeIn     Published Date: Jun 23, 2015
This white paper reveals how to become mobile-minded enough to win with customers.
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mobility, mobile-minded, mobile devices, go mobile, customer relationship, customer engagement, smartphones, tablets
    
LogMeIn
Published By: Viavi Solutions     Published Date: Apr 14, 2017
VoIP’s extreme sensitivity to delay and packet loss compared to other network applications such as web and e-mail services, presents a real challenge. A basic understanding of VoIP traffic and of the quality metrics provided by VoIP monitoring tools will help keep your network running smoothly. Follow our 10 VoIP best practices to ensure quality service for your network. This white paper guides you through the essentials of VoIP troubleshooting, including common problems and the metrics you should employ to fix and prevent them. You’ll learn how these metrics relate to one another and to overall VoIP health. You’ll also learn the best practices for keeping your VoIP network flowing smoothly, your time-to-resolution low, and end users happy.
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sensitive information, data protection, network security, asset protection, network performance, network analysis, troubleshooting solutions
    
Viavi Solutions
Published By: Dell     Published Date: Sep 12, 2013
IT is under extensive pressure to cut costs, provide additional services and keep users happy. Windows Server 2012 provides a way to do all three and serves as a conduit to the cloud, virtualization and the bring your own device (BYOD) trend.
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windows server 2012, data center, cloud, virtualization, bring your own device
    
Dell
Published By: Intouch Insight     Published Date: May 15, 2018
We know that great customer experiences lead to increased revenue. Happy customers are loyal customers, and loyal customers are more likely to share their positive experiences and recommend their favorite brands to people they know. But when it comes to making the connection between improved customer experience (CX) and revenue growth, CX pros often struggle to prove the value of their programs. The good news is there are many ways to show the return on investment (ROI) of customer experience initiatives. With the right measurement tactics in place, a solid business case can be developed.This guide includes definitions and formulas to measure the success of your own CX program.
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Intouch Insight
Published By: Oracle HCM Cloud     Published Date: May 25, 2017
Finance (ERP) and HR (HCM) are the two most often used areas in any organization. How are you bringing them together to create a harmonious user experience for your healthcare organization? Get the ingredients for a happy marriage between ERP and HCM.
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Oracle HCM Cloud
Published By: Dell     Published Date: Sep 07, 2011
Take a dose of this Windows 7 desktop migration strategy. You'll have happy healthcare systems and improve patient care!
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windows 7, microsoft deployment, desktop, inventory applications, windows xp, healthcare management, healthcare, public health
    
Dell
Published By: Polycom     Published Date: Mar 27, 2017
Engineering firms are under increasing pressure to deliver on billable ratios, while the IT teams that support them are asked to minimize their administrative burden on the firm. What if a lead engineer could visit a job site without leaving the office? What if you could meet face-to-face with clients, partners, or subcontractors more frequently while budgeting less for travel costs? Watch this video to learn how collaboration technology allows you to be more agile, efficient, and effective. In under 30 minutes, we'll explain: • Common use cases for video collaboration - going way beyond team meetings to the tasks at the heart of engineering • Collaboration solution innovations - if you think an expensive, wall-mounted, on-premises solution is your only option, you may be surprised by what's available • Success stories - hear how a leading engineering firm is putting these solutions to use and the impact it has on their business
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engineer, engineering, collaboration, billable, video, communication, content-sharing, client
    
Polycom
Published By: Polycom     Published Date: Mar 28, 2017
Engineering firms are under increasing pressure to deliver on billable ratios, while the IT teams that support them are asked to minimize their administrative burden on the firm. What if a lead engineer could visit a job site without leaving the office? What if you could meet face-to-face with clients, partners, or subcontractors more frequently while budgeting less for travel costs? Watch this video to learn how collaboration technology allows you to be more agile, efficient, and effective. In under 30 minutes, we'll explain: • Common use cases for video collaboration - going way beyond team meetings to the tasks at the heart of engineering • Collaboration solution innovations - if you think an expensive, wall-mounted, on-premises solution is your only option, you may be surprised by what's available • Success stories - hear how a leading engineering firm is putting these solutions to use and the impact it has on their business
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engineer, engineering, collaboration, billable, video, communication, content-sharing, client
    
Polycom
Published By: Rokt     Published Date: Jun 18, 2018
In search of the moment when consumer engagement is at its highest, brands have chosen to focus on search and social media. But – as this study proves – the rush of retail therapy is no myth, with the process of shopping making consumers considerably happier and more receptive than other online activities. This report explores the mindset individuals experience when shopping – the Transaction MomentTM. As uncovered in this research, this mindset presents a much sought after and undiscovered opportunity in digital customer acquisition. It has been well documented that the thrill of making a purchase causes a rush1 of dopamine, resulting in a powerful sense of achievement that leaves consumers open to buy again. This conclusion is supported by Rokt analytics — which reveals consumers are up to 7x more likely to engage with related offers in the Transaction Moment. This report and findings are relevant to many in the marketing and e-commerce industry. Whether the objective is to acquire
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transaction marketing, digital marketing, website monetization, consumer engagement, happy, moment, rokt
    
Rokt
Published By: SAP Concur     Published Date: Aug 07, 2019
"Companies need to provide a seamless experience for their road warriors who are traversing the globe in search of new clients, attending conferences, exploring new business opportunities and checking on projects. The goal of automating the T&E function isn’t just to save the company time and money, although that is a significant consideration. With policies in place, companies can ensure that business travelers are adhering to allowances for meals, hotels and other travel-related expenses. Companies that establish clear policies for how employees can book and pay for travel — and which vendors to use — can negotiate discounts and rewards with hotels, rental car agencies and airlines. In addition to the financial benefits of an expense management policy, employee satisfaction is also at stake. Creating a realistic travel policy that is clear, simple and easily accessible makes employees happy. A quick and hassle-free travel expense management process reduces traveler stress, enabling
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SAP Concur
Published By: Lumension     Published Date: Nov 19, 2010
Finding Ways to Balance IT Risk and Productivity. Learn how to strike a happy balance that allows for the safe use of new technologies - without the risk.
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lumension security, consumerized workforce, it risk, productivity, collaborative, web 2.0 applications, social media platform
    
Lumension
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