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Published By: Adobe     Published Date: Aug 30, 2017
Marketing leaders will find a host of new vendors in this year's Magic Quadrant for multichannel campaign management. Vendors are focused on integrating machine learning, personalization and ad tech capabilities into big data foundations for deeper customer engagement.
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Adobe
Published By: KPMG     Published Date: Nov 13, 2018
Zero-basing is re-emerging as a bold approach to optimising cost and spend allocation. This paper explains how to create the conditions for success. Read on to discover: how to lay the foundations for a successful zero-basing programme how to define your impact of zero-basing on the future operating model why emotional intelligence is critical to successful implementation.
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KPMG
Published By: Red Hat Government     Published Date: Jul 21, 2011
The Red Hat Cloud Quickstart consulting engagement leverages Red Hat's Cloud Foundations Reference Architecture Edition One to speed up assessing the viability of a cloud environment for your enterprise, and, if chosen, it can demonstrate a tangible implementation of a private cloud for testing purposes.
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cloud quickstart, cloud computing, interoperability, red hat, open source, idc, enterprise linux, enterprise solutions, virtualization, linux, unix, redhat, government
    
Red Hat Government
Published By: Pure Storage     Published Date: Oct 09, 2018
Digital technology is so intrinsic to our personal lives that we barely think about the fitness trackers and smartphones that are as much a part of us as the clothing we wear. For organizations, the shift to digital is more disruptive and the stakes far higher. Digital transformation has been high on the executive agenda for a few years and, for many, harnessing data has become a significant force for value and revenue creation. Agility has emerged as an organizational superpower as businesses grapple with change and uncertainty in their own customer bases and in the global political and economic landscape. IT has been thrust into the spotlight as the unwitting hero of the story – tasked with delivering on the digital vision, implementing all manner of applications and building firm infrastructure foundations to support the latest digital initiatives. In an increasingly on-demand world, it is this final point that often gets overlooked in the rush for the next shiny new technologies. E
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Pure Storage
Published By: SolidFire_NetApp     Published Date: Oct 10, 2016
This paper introduces five architectural principles guiding the development of the next generation data center (NGDC). It describes key market influences leading a fundamental enterprise IT transformation and the technological trends that support it. The five principles are: scale-out, guaranteed performance, automated management, data assurance, and global efficiencies. Cloud infrastructure delivery models such as IaaS, private clouds, and software-defined data centers (SDDC) are foundations for the NGDC. In an era where IT is expected to ensure productiongrade support with a plethoric flow of new applications and data, these models demonstrate how to eliminate bottlenecks, increase self-service, and move the business forward. The NGDC applies a software-defined everything (SDx) discipline in a traditional, hardware-centric business to gain business advantage.
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SolidFire_NetApp
Published By: IBM     Published Date: Jun 13, 2018
Today’s workloads are dynamic and power-hungry. Cloud requirements for mission-critical workloads often change overnight – causing IT priorities to shift, deadlines to tighten, and budgets to shrink. Seconds matter, especially when it comes to the bottom line. And bottom lines take brutal hits when companies haven’t properly established a powerful and flexible infrastructure.
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IBM
Published By: IBM     Published Date: Jun 13, 2018
In the digital era, businesses in every industry are becoming technology companies. New business models such as “product as a service” (in which traditional manufacturers and distributors are driving new revenue streams by integrating software-based services into their offerings) and new operational models, such as collaboration, social business, and mobile platforms, mean that nearly every company is deriving at least part of its revenue from cloudbased solutions. So, why are so many of these new cloud solution providers building their businesses on shaky foundations? The truth is, when your business is based in the cloud, you need more than on-demand leased compute and storage capacity. You need a cloud that is enterprise-grade, secure, and resilient. Equally important—and overlooked by too many cloud solution providers—you need a cloud platform that is able to grow your business into the future, supporting next-generation functionality like Artificial Intelligence (AI). No matter wh
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IBM
Published By: VMware     Published Date: Jul 24, 2017
The mobile-cloud era is here. It is not merely about delivering apps; it is about simplifying processes so you can accomplish more. The mobile-cloud era is redefining productivity by enabling workflows through the key foundations of identity and contextual experiences, mobile collaboration, united endpoint management and security, and windows apps and desktops. Today people work primarily from mobile sources and expect a strikingly continuous experience across all their devices, regardless of which device they select to best accomplish any given task. Once access is established, organizations are looking to transform processes to mobile so they can increase efficiency and workflows for end users, thereby driving productivity to the next level.
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VMware
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: KPMG     Published Date: Jul 10, 2018
Access to digitally-enabled business services will be key for companies transforming their business models in the face of massive, market-wide disruption. So, how can you begin to put the foundations in place? Read this report to find out: • why Global Business Services are on the cusp of a major evolution • six areas where companies should ‘build muscle’ in preparation for the change • how leading GBS organisations are transforming • key questions to consider as you put the foundations in place.
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KPMG
Published By: Red Hat     Published Date: Apr 19, 2011
Assess and accelerate your cloud viability with Red Hat Cloud Foundations Edition One.
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red hat cloud quickstart, cloud computing
    
Red Hat
Published By: Computhink     Published Date: Nov 30, 2007
The Marin Community Foundation (MCF) was established in 1986 with the assets of a trust created by long-time Marin residents Leonard and Beryl H. Buck. From the start, MCF’s mission was to use philanthropic contributions to help improve the human condition and enhance the quality of life in Marin County, CA. An unintended consequence was that they were swimming in paper.
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electronic document, document management, information management, case study, marin, mcf, marin community foundation, workflow, computhink
    
Computhink
Published By: IBM     Published Date: Aug 10, 2009
This webinar discusses IBM Lotus’ venture in the Software-as-a-Service (Saas) market through LotusLive. LotusLive is an integrated collaborative and social networking services connected to relevant business services and applications.
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webinar, lotus, lotuslive, ibm, saas, software-as-a-service, social networking, integrated collaborative, cloud, portal, foundations, sametime, notes, unified communications, content management, business process
    
IBM
Published By: IBM     Published Date: Feb 24, 2015
IBM offers a comprehensive solutions portfolio that helps insurance companies integrate big data and analytics capabilities into their telematics strategy. The portfolio incorporates dozens of new patented technologies developed by IBM Research and builds on IBM Watson Foundations.
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telematics, ibm, insurance, big data, comprehensive solutions, small business
    
IBM
Published By: SAS     Published Date: Jun 06, 2018
A multitude of “things” generate floods of big data – cars, wearables, machines and appliances. Wouldn’t you like to sift through that noise and become an organization that relies on data to make fact-based decisions? Learn about the three foundations of becoming data-driven – data management, analytics and visualization – and how they can increase profitability, boost performance, raise market share and improve operations. Read about hurdles to becoming a data-driven organization and learn best practices from others. Then get a glimpse of what the future holds with the Internet of Things (IoT), edge analytics, artificial intelligence (AI) and other technology innovations.
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SAS
Published By: Cisco     Published Date: Jan 05, 2016
To make the most of the cloud, developers need to have the right foundations in place. If you’re working with enough freedom - and without having to worry about things like cost and data security – then you can concentrate on creating services and innovations that move your organisation forward.
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Cisco
Published By: Cisco     Published Date: Apr 15, 2016
To make the most of the cloud, developers need to have the right foundations in place. If you’re working with enough freedom - and without having to worry about things like cost and data security – then you can concentrate on creating services and innovations that move your organisation forward.
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cloud management, cloud services, cloud management, best practices
    
Cisco
Published By: Magonaga     Published Date: Jan 17, 2007
This white paper examines how the failure to structure equitable relationships, establish ethical foundations for action and correct blinding group think led to the catastrophic death of a specific corporate organism.
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corporate culture, team dynamics, project management, team management, people management, magonaga
    
Magonaga
Published By: ServiceNow     Published Date: Apr 19, 2013
Every enterprise relies upon multiple custom applications – to do things that you just can’t get packaged solutions to do and, in some cases, to provide competitive advantage. But those custom applications can be an Achilles heel as business needs and underlying technologies evolve. One size does not fit all, and not every available platform is appropriate for every custom application.
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enterprise, application, competitive advantage, service, custom applications, customer satisfaction
    
ServiceNow
Published By: Cisco     Published Date: Feb 13, 2015
Get the Cisco Validated Design Guide that helps you deploy personal, corporate, and guest devices on a highly secure network. Complete the form to get the design guide now.
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design guide, deploy devices, securely deploy, byod, infrastructure, devices, device managers, configuration foundations, deployment
    
Cisco
Published By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: • Perform effective coaching using the SAFE coaching framework • Calculate the ROI of your training and coaching investments • Developing a peer mentor program
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8x8 Inc.
Published By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : 
home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : 
home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : 
home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
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