We all know that the customer experience is a big deal. By
2020, customer experience will overtake price and product
as the key differentiator. But due to the complicated nature of integrating a large-scale, customer-facing technology like an IVA, many companies don’t know where to start or how to ensure they are creating the best possible virtual assistant.
We’ve compiled some key technologies and features that should be top of mind when assessing internal expertise or selecting an external vendor.
With the right plan in place, everything from growth and stability to a
whole new business model is within reach. Setting out a clear plan, with
achievable goals and a basic timeline, can put you on the fast track to
meeting and exceeding your business goals.
In this eBook, we’re curating the best industry expertise to help you design
and implement a business plan agile enough to grow or pivot with your
Published By: Panasonic
Published Date: Oct 01, 2019
From smartphones and cloud computing to ride-sharing services and electric cars, disruptive technology is changing the way we live – and nobody understands disruption better than startups. Whether they’re independent entities funded by VCs or emerging companies within the walls of a large corporation, startups recognize the power of technology to solve problems and improve lives, and they have been instrumental in challenging the status quo and shaping our society.
But startups can’t be expected to do it all alone. Lean operating budgets and a need to move quickly demand that these organizations make efficient use of their limited resources – and that means not “reinventing the wheel” when it comes to their underlying tech. By working with the right partner who can provide the right resources and expertise at the right time, startups are free to focus on what matters most: bringing their innovation to market.
Finding the right IT service provider is not as simple as it may seem. Choosing a service provider based exclusively on low price may be good for your bottom line, but may fall short on delivering the right level of IT expertise and resource scalability for long-term advantage.
Your business is changing. As a finance leader, you know that accounting is a labour-intensive, costly process where
systems often don’t allow for expedient exception handling and many days are fraught with difficulty in matching
invoices to other databases for reconciliation. Like most companies, you know where you want to go but may not have
infrastructure or internal expertise to handle electronic fund transfers, credit card payments or cheque processing— all
the pieces required to make your vision for an efficient, integrated operation a reality.
Technological advances are disrupting the status quo and bringing huge turmoil in their wake. Industries are converging, and new competitors emerging, as never before. The nature of work is changing and demand for digital expertise is soaring, while other skills are becoming defunct. So how can CHROs chart a path through the turbulence and help their fellow executives understand the impact on the workforce?
Clients are benefiting from a rapidly evolving fiber
Internet landscape and the associated competition
among providers. Choosing the right vendor from
among the many vying for your business requires careful
consideration of how each operates. Take into account,
for example, expertise and experience, breadth of services
and support and investment in infrastructure.
To overcome the challenges and risks of the digital era, while positioning their businesses for success, SMBs need to partner with professional services organizations with the expertise that can safely guide them through achieving the following six key IT business initiatives:
A strong information security framework (for external and internal threats)
24x7 application availability
Pervasive, end-to-end data protection
End-to-end professional services
You’re likely fast-tracking hybrid cloud to increase agility and reduce cost. But it’s a challenge to define the right mix of private cloud, public cloud, and traditional IT that best drives your enterprise strategy. HPE has the right hybrid cloud expertise, technologies, and partners to get you there faster.
Published By: Cisco EMEA
Published Date: Mar 05, 2018
When thinking about how the workforce is evolving, you need to think about what really matters to employees and how you can integrate technology in the workplace for the digital nomads of today. Corporate real estate, IT, and HR executives need to do a lot to meet those needs and achieve their HR goals.
Cisco has the expertise needed to deliver high-quality mobility and collaboration solutions. We make business-critical communications possible in real time, across multiple channels. Cisco Workforce Experience offers are complete, enterprise-class solutions designed to scale smoothly and make your vision of the digital workspace a reality.
This white paper shows how Microsoft and Cisco have come together and developed a best-of-breed private cloud ecosystem that combines Cisco’s compute and network expertise with Microsoft’s single operating system, data management, and virtualisation capabilities.
Businesses today face demands that didn’t exist even a few years ago. Download this asset to learn more about the complexities and infrastructure demands that come with meeting these requirements are pushing many IT departments outside of their comfort and expertise zones.
Sponsored by: HPE and Intel®
The Industrial Internet of Things (IIoT) is flooding today’s industrial sector with data. Information is streaming in from many sources — equipment on production lines, sensors at customer facilities, sales data, and much more. Harvesting insights means filtering out the noise to arrive at actionable intelligence.
This report shows how to craft a strategy to gain a competitive edge. It explains how to evaluate IIoT solutions, including what to look for in end-to-end analytics solutions. Finally, it shows how SAS has combined its analytics expertise with Intel’s leadership in IIoT information architecture to create solutions that turn raw data into valuable insights.
Involved, informed patients are better able to manage their own care.
Today’s technology plays a big role in helping patients to take ownership of their health and collaborate more closely with providers to achieve better outcomes.
Here are 10 tips from Lenovo Health for putting technology to work to reach your patient engagement goals:
• Mobile devices, tablets, and interactive technology improve the patient experience
• Healthcare facilities can remotely monitor patient progress and health post-discharge
• Providers can leverage patient portals and other tools to promote population health
• Ensuring patient engagement success requires effective measurement
• And more...
Lenovo Health provides the solutions and expertise to help healthcare organizations engage patients and achieve the vision of customized care anywhere, from hospital to home.
Are you meeting your patient engagement goals?
Download this checklist now.
MIT Technology Review Survey: Executive Summary
Are you prepared for the next breach? Only 6% of leaders say yes.
Information security—or, the lack of it—is firmly on the radar for business and IT leaders in organizations of all sizes and in every sector. Many fear that their companies are ill-prepared to prevent, detect, and effectively respond to various types of cyberattacks, and a shortage of in-house security expertise remains of widespread concern.
Those are among the initial findings of the Cybersecurity Challenges, Risks, Trends, and Impacts Survey, conducted by MIT Technology Review of approx. 225 business and IT executives, in partnership with Hewlett Packard Enterprise Security Services and FireEye Inc.
What do these market-defining trends have in common?
· Analytics for all
· Analytics as competitive differentiator
· Internet of Things
· Artificial intelligence/Machine learning/Cognitive computing
· Real-time analytics/event management
They all rely on data – timely, accurate data delivered within an insightful context – to deliver value. The question is: who in the enterprise is most qualified and prepared to help deliver on the vision and values of the data-driven enterprise?
It’s going to take a special type of professional to deliver that value to enterprises. Organizations are seeking professionals to step forward and take the lead, provide guidance and lend expertise to move into the brave new world of digital. The move to digital and all that it entails – sophisticated data analytics, online customer engagement and digital process efficiency – requires, above all, the skills and knowledge associated with handling data and turning it into insights. The move to digital i
Springbuk recently announced its America’s 100 Healthies Employers for 2017. This annual list celebrates the healthies in population health, taking into account organizational vision, success metrics, the impact on company culture, development of internal expertise and use of technology.
Published By: Riverbed
Published Date: Jan 25, 2018
Applications underpin today’s cloud and digital transformation initiatives. As a result, it’s imperative for modern IT organizations to implement a holistic, expert approach to managing applications for maximum performance and optimal business execution. Read this insights paper from ESG and Riverbed to discover: How performance management expertise drives critical business outcomes. Why mature organizations are better equipped to embrace DevOps and other modern IT practices. What tools, factors, and behaviors correlate to expert performance management practices.
Last year at this time, we forecast a bumpy ride for infosec through 2017, as ransomware continued to wreak havoc and
new threats emerged to target a burgeoning Internet of Things (IoT) landscape. ‘New IT’ concepts – from DevOps to various
manifestations of the impact of cloud – seemed poised to both revolutionize and disrupt not only the implementation of
security technology, but also the expertise required of security professionals as well.
Our expectations for the coming year seem comparatively much more harmonious, as disruptive trends of prior years
consolidate their gains. At center stage is the visibility wrought by advances in data science, which has given new life to threat
detection and prevention – to the extent that we expect analytics to become a pervasive aspect of offerings throughout the
security market in 2018. This visibility has unleashed the potential for automation to become more widely adopted, and not
a moment too soon, given the scale and complexity of the thre
Published By: B Channels
Published Date: Apr 27, 2018
bChannels has years of expertise in defining, building and delivering partner ecosystems. We have invested in understanding and developing discrete IoT ecosystem capabilities. We see three steps to deliver IoT Channels success:
1. Partner Insights: Identify routes and partners for scalable loT, understanding market segments
2. Partner Journey: Find and engage partners in loT segments to nurture and grow
3. Partner Support: Build and deliver effective IoT partner ecosystem programs
Published By: B Channels
Published Date: Apr 27, 2018
bChannels has years of expertise in defining, building and delivering partner ecosystems. We have invested in understanding and developing discrete Hybrid Cloud ecosystem capabilities. Our solutions help our clients plan and deliver scalable Hybrid Cloud by showing an understanding of their market segments, then delivering on designing effective programs.
Published By: B Channels
Published Date: May 01, 2018
Many Enterprise & Mid-Market I.T Vendors are offering or moving towards Hybrid Cloud.
bChannels has the right expertise and credentials to assess a vendor’s ecosystem & program needs to find, connect and nurture partners on a Hybrid Cloud proposition.
Download this paper to find out more
Published By: B Channels
Published Date: May 01, 2018
bChannels has years of expertise in defining, building and delivering partner ecosystems. We have invested in understanding and developing discrete IOT ecosystem capabilities. Our solutions help our clients plan and deliver scalable loT by showing an understanding of their market segments, then delivering on designing effective programs. We are adept at finding and engaging partners in loT segments by finding, nurturing and growing partner ecosystems.
Zowel publieke als particuliere organisaties erkennen dat het levenscyclusbeheer van de pc ingewikkelder en duurder wordt naarmate de verscheidenheid van pc-apparaten en werkstijlen van werknemers toeneemt. Om optimaal productief te zijn hebben verschillende groepen medewerkers verschillende behoeften op het gebied van hardware, software en configuratie voor eindgebruikers. Terwijl IT-afdelingen een breder scala aan technologie voor een steeds meer verspreid en mobieler personeel willen bieden en ondersteunen, met behoud van zo min mogelijk verstoring voor de eindgebruiker, moeten ze ook aan de kosten denken. Het consolideren van processen en het inroepen van de hulp van een leverancier, zoals Dell, kan de kosten verminderen en expertise bieden voor betere werking van pc-levenscyclusbeheer.
Download deze whitepaper voor meer informatie over Dell oplossingen met Intel®.