Published By: Zendesk
Published Date: Jan 04, 2019
Seus clientes eles entendem mais de tecnologia do
que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para
resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
Published By: Mimecast
Published Date: Mar 01, 2010
How should you handle your growing email archiving issues? According to ESG (Enterprise Storage Group), the number of organizations using a SaaS-based email archiving solution has increased 350% in the past three years. It's not a question of if you should archive email, but how - and, the evolution of SaaS solutions makes sense to move email management to the cloud for a broader range of organizations.
The goal of this review is to educate customers on the capabilities that Cisco’s SD-WAN solution provides when working with Amazon Web Services (AWS). ESG describes Cisco’s solution and highlights the business value it can deliver to customers via its integration with AWS. ESG completed this summary as part of an AWS-commissioned report to review nine SD-WAN vendors. Readers should use this review as a starting point when investigating how they can leverage the combination of AWS and Cisco for business advantage.
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Published By: Lenovo UK
Published Date: Nov 09, 2018
El aumento de la movilidad está causando un dolor de cabeza a los equipos de TI en todas partes, con el potencial de mayores costos y riesgos. Pero con ThinkPad impulsado por los procesadores Intel® Core™ i7 vPro™, obtiene seguridad 360, durabilidad confiable y productividad sin compromisos en todos y cada uno de los dispositivos.
Obtenga más información en nuestro documento técnico.
Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, el logotipo de Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, el logotipo de Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside y Intel Optane son marcas comerciales de Intel Corporation o de sus filiales en Estados Unidos y/o en otros países.
To out-innovate and out-pace their competition, organizations must be on a consistent path to keep their infrastructure
modern. IT is under constant pressure to deliver optimized infrastructure for new business initiatives and supporting
applications all while trying to contain or even reduce costs. In fact, respondents to ESG’s ongoing research consistently
cite cost reduction as one of the top business drivers affecting their IT spending. When asked in a research survey how
their organizations intended to contain costs in 2017, 27% of respondents said that they would be purchasing new
technologies with better ROI.
Published By: HPE Intel
Published Date: Mar 14, 2016
The ever-rising tide of demands on IT organizations is creating constant pressure on their leaders to upgrade or replace their outmoded legacy systems with new infrastructure technologies that will allow them to keep pace with the speed of business. It is no longer sufficient to manage basic business applications and resources such as ERP, email, and silos of heterogeneous data. The bar has been raised higher than ever, and the role of IT is evolving to meet it. As a result, IT must support applications and services that make it possible for the business to provide new, diverse customer experiences while generating expanding revenues via the emergent crown jewels of business: big data, cloud, and mobility.
Over the past several years, the IT industry has seen solid-state (or flash) technology evolve at a record pace. Early on, the high cost and relative newness of flash meant that it was mainly relegated to accelerating niche workloads. More recently, however, flash storage has “gone mainstream” thanks to maturing media technology. Lower media cost has resulted from memory innovations that have enabled greater density and new architectures such as 3D NAND. Simultaneously, flash vendors have refined how to exploit flash storage’s idiosyncrasies—for example, they can extend the flash media lifespan through data reduction and other technique
Published By: Cisco EMEA
Published Date: Nov 08, 2018
The goal of ESG Lab reports is to educate IT professionals about data center technology products for companies of all types and sizes.
ESG Lab reports are not meant to replace the evaluation process that should be conducted before making purchasing decisions, but rather to provide insight into these emerging technologies. Our objective is to go over some of the more valuable feature/functions of products, show how they can be used to solve real customer problems and identify any areas needing improvement.
ESG Lab's expert third party perspective is based on our own hands on testing as well as on interviews with customers who use these products in production environments.
Published By: Dell EMC
Published Date: Nov 03, 2016
IT managers are struggling to keep up with the “always available” demands of the business. Data growth and the nearly ubiquitous adoption of server virtualization among mid-market and enterprise organizations are increasing the cost and complexity of storage and data availability needs. This report documents ESG Lab testing of Dell EMC Storage SC Series with a focus on the value of enhanced Live Volume support that provides always-available access with great ease of use and economics.
The Enterprise Strategy Group (ESG) characterizes traditional security tactics as a "messy independent array of independent technologies." A decade ago, this could suffice, but it's no match for today's requirements. Read how an integrated, threat-focused approach can help.
The demands on IT today are staggering. Most organizations depend on their data to drive everything from product development and sales to communications, operations, and innovation. As a result, IT departments are charged with finding a way to bring new applications online quickly, accommodate massive data growth and complex data analysis, and make data available 24 hours a day, around the world, on any device. The traditional way to deliver data services is with separate infrastructure silos for various applications, processes, and locations, resulting in continually escalating costs for infrastructure and management. These infrastructure silos make it difficult to respond quickly to business opportunities and threats, cause productivity-hindering delays when you need to scale, and drive up operational costs.
According to ESG’s 2014 IT Spending Intentions Survey, improving data backup and recovery is the most often mentioned priority for midmarket organizations for the third year in a row. It is the third most frequently cited priority by enterprises and midmarket organizations overall. Additionally, business continuity and disaster recovery (BC/DR) also appear in the top-ten priority lists of both midmarket and enterprise respondents.
Learn how predictive analytics and machine learning can help optimize application performance and meet the needs of the business with Nimble Storage Infosight.
This ESG report highlights:
• Optimal application performance and delivery is difficult to achieve in complex environments.
• Many IT infrastructure and operations teams are stretched to the breaking point.
• Predictive analytics and machine learning can be applied to great effect.
HPE Nimble Storage has broken away from convention and transformed how storage is managed and supported with the
HPE InfoSight predictive analytics platform. HPE engaged ESG to conduct a quantitative survey of the HPE Nimble Storage
installed base, as well as non-HPE Nimble Storage customers, to better assess how HPE InfoSight positively impacts
customer environments. Both HPE InfoSight telemetry data and ESG’s quantitative survey data show that the benefit
delivered to HPE Nimble Storage customers is significant, driving:
• 79% lower IT operational expenses.
• 73% fewer trouble tickets in the environment, which are resolved faster.
• 85% less time spent resolving storage-related trouble tickets.
• 69% faster time to resolution for events that necessitate level 3 support.
• The ability to manage and troubleshoot the entire infrastructure environment from a single, intelligent platform.
IT organizations today must work in an “and” world, rather than an “or” world to meet the demands of their users. In an “and” world, IT architectures and strategies leverage an ever-broadening variety of tools while still supporting and propelling a single strategy.
HPE InfoSight analyzes millions of sensors every second to predict and prevent problems across the infrastructure stack and transform the support experience. Based on ESG research, the benefits to enterprises stemming from HPE InfoSight are both significant and unique.
The pace of business is faster than ever before. Due to the rapid adoption of cloud and mobile computing, driven by consumerization, operational needs, and security requirements, ESG believes that Identity and Access Management (IAM) is undergoing a profound transition.
Download this ESG whitepaper to learn why organizations should combine Identity and Access Management (IAM) and Enterprise Mobility Management (EMM) solutions to adapt to the influx of workforce mobility without interfering with user experience or compromising security.
Published By: Gigamon
Published Date: Oct 19, 2017
Register for the Enterprise Strategy Group’s Research Insights Paper, Understanding the State of Network Security Today to learn more about the challenges, changes, best practices and solution requirements for network security operations and tools. See why ESG recommends improving network visibility and reducing security vulnerabilities by consolidating tools through a platform-based approach to visibility in which data, analytics and reports from multiple tools are aggregated and consumed in one control panel. Download to learn more.
Published By: Riverbed
Published Date: Jan 25, 2018
Applications underpin today’s cloud and digital transformation initiatives. As a result, it’s imperative for modern IT organizations to implement a holistic, expert approach to managing applications for maximum performance and optimal business execution. Read this insights paper from ESG and Riverbed to discover: How performance management expertise drives critical business outcomes. Why mature organizations are better equipped to embrace DevOps and other modern IT practices. What tools, factors, and behaviors correlate to expert performance management practices.
ESG is an IT analyst, research, validation, and strategy firm that provides market intelligence and actionable insight to the global IT community.
In this video, Mark Peters (Practice Director) talks through Oracle's Zero Data Loss Recovery Appliance.
Watch this video to learn more