Published By: Spredfast
Published Date: Nov 15, 2018
How Top Brands Automate Social Service Practices
Today’s conversational commerce requires brands to provide immediate answers to their customers’ questions. Chatbots and artificial intelligence are fast becoming critical tools for customer service, bringing speed and scale that ensures a superior experience. But what are the best practices that marketers need to know to tackle the challenges of customer service automation?
?Learn from experts from General Motors, Booking.com and Spredfast about how to bring automation into your CX workflows and bolster your social service strategies. You’ll find out:
How to think about automation for your business?
How chatbots enhance your agent workflows??
??How Booking.com and GM are using AI to drive inspiration and customer? service efficiencies??
Profitability in the marine and power generation sectors is affected by numerous factors, some of which have a dramatic influence on operational costs. Because many of these influences are external, operators must closely manage those that are within their control to strengthen profit margins.
At the top of the priorities list is efficiency, both in terms of processes and physical machinery. Even the smallest details can have an effect on profit, so controlling waste and maximizing uptime at every opportunity is crucial.
To understand the benefits of how ABB coated nozzle rings apply to your operations, and how your business could realize significant new efficiencies download this whitepaper today.
Discover how NetApp is addressing the challenges of government agencies moving to private, public and hybrid cloud models with a shared storage infrastructure. Read this informative paper to learn more.
For companies in highly regulated or litigious industries, it’s now more important than ever to understand how compliance and legal departments can work together to share information, reduce inefficiencies, overcome challenges, and align technologies.
Published By: MobileIron
Published Date: Aug 20, 2018
The new generation of mobile devices, applications, and cloud services significantly improve agency efficiencies. Tasks that were once relegated to timeconsuming deskwork, are now performed in the field, and with improved accuracy. Because of this, more and more public safety agencies are adopting these new technologies.
One purpose of the FBI’s CJIS Security Policy is to enable agencies to fully leverage mobile devices, but without sacrificing security. Mobile devices introduce a variety of new threat vectors and risks. Careful consideration of these risks is important to maintaining information security. Threats to mobile devices stem mainly from their size, portability, and available wireless interfaces. Examples of mobile device threats include:
• Loss or theft of device
• Unauthorized access to device
• Mobile operating system vulnerabilities
• Communication over untrusted networks
• Malware or malicious Apps
• Jailbreak or rooting activity
• Data loss through user behaviors
Virtualization is helping organizations like yours utilize data center
hardware infrastructure more effectively, leading to a reduction in
costs and improvements in operational efficiencies. In many cases,
virtualization initiatives begin internally, with your own hardware and
networking infrastructure augmented by tools like VMware® or Linux® KVM and OpenStack® to help manage your virtualized environment.
Digital transformation initiatives and the need for innovation are causing enterprises to rethink their IT landscapes including business-to-business (B2B) integration. Modern B2B integration is critical for enabling enterprises to achieve goals like increasing revenue, speeding up time to market, and improving efficiencies because these outcomes are dependent on having a successful business network. B2B practitioners have two goals — enable critical business initiatives and control costs — and cloud-based B2B services have been successful in helping enterprises achieve both goals.
IDC interviewed eight IBM clients to understand how their use of IBM Sterling B2B Integration Services, part of the IBM B2B Cloud Services portfolio, has impacted their operations and businesses.
Download now to learn more!
The Smarter Process platform is IBM’s solution for reinventing
business operations in a way that infuses every process
with intelligence and expertise to deliver greater customer
centricity, which in turn fuels top-line growth. It incorporates
Business Process Management, Case Management,
Operational Decision Management and Process Analytics,
along with Process Discovery and Design with an objective of
ensuring that customers find it easy to do business and that
every interaction includes positive touch points.
Within the context of this new imperative, accessing cloud
efficiencies, leveraging mobile for greater engagement,
mining big data for insights, and enhancing customer
relationships via social media, are proving to be critical and
The Internet of Things is perhaps one of the most transformative technologies of our time. The ability to connect devices and services to increase efficiencies, streamline operations and reduced manual labor has permeated multiple facets of our lives, enabling us to interact with technology and data in ways previously thought impossible. Download now!
The restaurant industry is buzzing about automation. With labor costs expected to double and consumer demand for a seamless checkout experience, many restaurants are looking at technologies that can automate tasks in the front-of-house. But there are back-of-house processes that have yet to be fully automated. While auto-counting your inventory may be a thing someday, it’s not here yet.
So if you can’t automate the inventory management process, you can at least use tools that automate its more cumbersome aspects. Maximum labor output, higher levels of accuracy, and better accountability are possible with a system that automates certain tasks and enable manager productivity for on-the-job success.
After reading this eBook, you’ll know:
• The many inefficiencies generated by manual, spreadsheet-based counting methods.
• The innovations being made to inventory management technology.
• How modern, mobile inventory management tools will help your managers reduce costs and increase product
Published By: Ingenico
Published Date: May 02, 2018
The time of mobile point of sale (mPOS) has arrived.
While the mission to adopt EMV has dominated the payments industry over the past few
years, many hotels, resorts and casinos are now focusing their efforts on rapid planning and
implementation of mPOS strategies. A number of emerging trends are driving this new focus,
including an emphasis on enhancing guest experiences and building brand loyalty by leveraging
digital and mobile technologies.
Innovative hotels, resorts and casinos are using these solutions to create entirely new guest
experiences that improve service speed and convenience while creating distinct competitive
advantages. mPOS is increasingly becoming a key part of the picture, providing unique
opportunities to improve guest service quality and engagement, create new efficiencies and cost
savings, and strengthen their brand.
This eBook will provide an overview of those opportunities, some key trends in the hotel
& lodging industry, and guide you through the key requirem
Legacy Enterprise Resource Planning (ERP) solutions are no longer capable of keeping up with today’s fast-moving world – Enterprise Management is the new business reality.
Whether you’re a manufacturer, distributor, service provider or mid-market enterprise, we’ll reveal to you a world beyond ERP.
• Download our new ‘Move Beyond ERP’ eBook to understand the business challenges you have, and how to meet them.
• Understand why businesses are outgrowing traditional ERP and are burdened by its inefficiencies.
• Look at the benefits of Enterprise Management, which provides real-time data intelligence, improved forecasting, and accelerated business processes.
In just a few short years, we’ve gone from “there’s an app for that” to “there are way too many apps for that.”
Whether you call it app overload or app sprawl, the issue of too many applications, systems, and processes has created inefficiencies in business management and an unnecessary gap between the front office and back office.
This article takes a look at the phenomenon. It also offers a solution to dissolve the obstacles and boundaries that hinder your business.
According to an independent study from research firm Vanson Bourne, most businesses have a long way to go before they are able to respond to market or customer changes quickly enough to be competitive. Unfortunately for businesses, there's often a disconnect between business objectives and what information technology can deliver. This whitepaper will demonstrate how Progress Software can empower your company to respond to changing conditions and business events as they occur, enabling business leaders to capitalize on commercial opportunities, drive greater efficiencies in their organizations, and reduce risk.
Bar code systems help hospitals deliver accurate information in a variety of patient care and clinical settings, making them an important component in improving both patient safetyand process efficiencies.
this Whitepaper will provide an overview on personalizing customer experiences to pinpointing undetected fraud, to identifying business efficiencies, Intel's Saffron Natural Intelligence Platform helps financial institutions increase revenue and prevent loss.
Published By: Workday
Published Date: Aug 07, 2018
Healthcare leaders are facing increasing pressure to eliminate inefficiencies and add
value across the entire organization. And many are turning to the cloud. Read the Becker’s Hospital
Review brief “The Role Cloud Applications Play in Improving Hospitals’ Bottom Line” for important
considerations when choosing a cloud-based system.
Published By: Workday
Published Date: Sep 14, 2018
Cloud implementation, integration and delivery once again topped the National State Chief Information Officer’s list of priorities facing state CIOs in 2018. The same is true on the local government side of the equation, with organizations pursuing infrastructure-as-a-service and platform-as-a-service models. However, now that those deployments are being realized, governments are looking for more opportunities to reap the cost-savings, flexibility and scalability of cloud environments.
Published By: Workday
Published Date: Mar 26, 2019
As the competitive landscape of the professional services industry changes, do you have a plan to streamline your internal processes and build a competitive advantage? Watch this webinar replay to learn about the pitfalls firms face when trying to achieve operational efficiencies, and gain strategies for streamlining your internal processes.
Published By: Frontrange
Published Date: Mar 13, 2013
Reducing IT costs and improving service quality are primary concerns when looking to improve your IT efficiencies. This paper presents the Return on Investment implications for organizations considering an IT Service and Client Management solution.
Learn how to monitor and improve profitability, increase productivity, gain control and deep visibility of operations, and how to become more proactive and less reactive in decision-making by reading this eBook from Maxwell Systems.
IT leaders are required to deliver improved performance and increase efficiencies while maintaining an enterprise-class infrastructure for their customer’s database environments. A complete portfolio consisting of flash in the storage controller, flash in disk shelves, and all-flash arrays is the best way to solve complex database performance requirements at multiple levels in your environment. The NetApp flash portfolio is capable of solving database performance and I/O latency problems encountered by many database deployments.
Automotive metalformer, CCI, replaced 6 disparate systems with one single integrated ERP from the Plex Manufacturing Cloud, leading to operational efficiencies , immediate ROI, access to real-time data and a highly preventative maintenance schedule.
Brookside Lumber—a Pennsylvania-based lumber and building materials (LBM) dealer—needed a new business software system that was flexible, open, user-friendly, and easily enhanced. They wanted a solution that could get them the data they needed to accomplish their goals in a timely manner.
That’s where Epicor BisTrack came in.
BisTrack helps LBM dealers achieve operational efficiencies by:
• Matching workflow needs of LBM contractor yards
• Automatically notifying users of necessary information
• Delivering seamless, hands-on implementation
• Quickly getting information out of the solution for special request
• Providing optional add-on applications for business growth
• Adapting to the way you do business
• Servicing customers faster
Read this case study to learn more about how Epicor BisTrack was able to help Brookside Lumber, and discover how it can also help your LBM business. Download the case study now.