There are many attributes to consider when choosing sourcing options, some more obvious than others, such as hourly rate. However, when evaluating the true costs of sourcing, leading organizations also look at other critical factors associated with business-critical projects--such as agility, integration with other operations, security risks, scalability, public image, and business understanding-- that can make all the difference to ensuring successful project outcomes.
Collaborative looks at how and why the onshore model has re-emerged as a solution-of-choice for many IT organizations. Today the advantages include lower costs, less travel, and the security and continuity provided by a more stable workforce. Even more important, moving “home” generates higher consumer satisfaction and new business opportunities.
Since the late 1990s, offshoring has become a deeply entrenched practice at many North American organizations. However, changing economic factors and the emergence of formerly hidden problems with offshoring have led Gartner to look at compelling alternatives, notably domestic rural sourcing.